"I've been a loyal rewards member for years, expecting a strong guest experience from Best Western…read more On a recent stay at the Best Western Beauséjour in Lourdes (Oct 4-7, 2025) I was disappointed that advertised amenities (internet, television, laundry) were unavailable without prior warning, and the front desk was frequently unattended. When I raised these concerns with corporate customer relations, they offered me only 3,000 reward points -- valued at about $15 -- as compensation. That minimal gesture does not match the inconvenience and unmet expectations of the stay. It suggests a disconnect between their "guest first" messaging and real customer satisfaction. If you value reliable service, transparency about amenities, and meaningful restitution when things go wrong, you might want to consider other hotel chains. I appreciate the corporate rep I spoke with -- she was courteous and responsive -- but as a whole, Best Western needs to raise its follow-through and reward structure for loyal guests who experience genuine service failures."

Such a great location, we checked into the hotel after a long day of travel with Sara she was very…read morehelpful with everything we needed and helped us open our wine and assisted us with glasses. She recommended sitting out on the back seating area outside and she helped us get to the Candle Procession as well as recommend what else there was to do. Golanda was also very helpful, I also work at a Best Western in the United States, she allowed us a late checkout at 12pm my aunt was feeling sick when we woke up and this was very helpful and assisted adding my Best Western rewards account to our reservation. Very friendly staff and we're so helpful because we do not speak French and they spoke English. The rooms were very clean, and we appreciated there being plenty of soap in the bathrooms at this location, most places we've stayed here haven't had little to no soap at all provided. My mother and aunt said their breakfast was very good as well

This hotel has been favoured by helpers, doctors and nurses of the Society of Our Lady of Lourdes…read morefor over 25 years. Christine and her staff work tirelessly to look after their guests - be they tourists, pilgrims, pilgrimage helpers or stagiaires. Nothing seems to much to ask them. The Sainte Marie is conveniently located near the Pont St Michel right at the entrance to the Sanctuaries and overlooks the rapidly flowing river Gave. The sound of rushing water is everywhere which, for me at least, is very soothing. Accomodation can be booked on a B&B basis or full/half board. For those on a budget there are rooms which can booked for 3 or 4 sharing. The hotel has recently been refurbished and all rooms are en suite and have satellite TV and air-conditioning. There is a hotel TV lounge at the reception level which has comfortable armchairs and coffee tables. A small bar next to the reception serves a cosy seating area where you can relax after a long day. For visitors with cars there is a locked car park in front of the hotel.

This hotel was perfect for our recent pilgrimage to the Lourdes sanctuary. The thing that stands…read moreout the most was how warmly we were greeted by Christina. The rooms are simple, and very clean. The breakfast was typiquement francais - with croissant, tartine, juice, and a hot drink. The view from our room was spectacular and the sound of the river was very peaceful. We hope to come back again, and when we do, we will stay at Hotel Sainte Marie!

sister hotel to the classic, first choice Gallia & Londres, where mom had stayed twice before but…read morewas full. more contemporay, with larger rooms, bath and views of the river Gave de Pau. gift shop well stocked with souvenirs cheaper than others in town with an added 10% off for guests. free wifi, prof. service and bestest of all, buffet breakfast.

DO NOT STAY HERE!! Warning!! Staff is rude, there is no hot…read morewater until the morning, the food was inedible! My room looked like prison cell. The elevator broke several times. The pictures on here are very misleading. The breakfast was basically bread, juice, and some strange ham slices. I was with a large group of people and they could not keep up with their staff of three people. The only good thing was having a bathroom in the room. I normally don't write terrible reviews if the staff tried, but they did not. I attached a photo of what I was served for dinner one night. It was a huge pile of undercooked rice, and square piece of mystery meat. The starter was a burned hot pocket of sorts. Dessert was unflavored yogurt with a jelly packet. Mmm mmm disgusting! Horrible experience, if you have kids they do not have kids meals they get the crap they give you. Oh and they don't serve wine or beer.

Can't beat the location...walking distance to train station and the grotto. Hotel rooms are clean…read moreand the breakfast was worth the price. Lourdes tip: do not miss the candlelight procession. I believe the procession is available year round with the exception of October through November. General tip: if you will be in Paris during your trip, I would suggest a day trip to Nevers where saint bernadette is enshrined. Nevers is a 2 hour train ride from Paris.

Kudos to your night worker Christopher, very polite gentleman. We were late arriving to the city…read moreand our hotel check in was a mishap so we were going from one hotel to another trying to find a place for the night. Most places won't even talk to us or let us in. I have 2 kids with me who were dying to use the restroom. We ended up at your hotel, Christopher was cleaning up the place, explained to us that there's currently 20k people in Lourdes who are leaving that morning, reason why all rooms are booked up. He allowed us to use the restrooms and was very nice about it. He offered for us to check in later that day since he will have more rooms available. Gave us helpful tips. Great worker you have there! Thank you and I will make sure I stay there on my next trip. Will recommend you as well.

The hotel is only 100 or so meters from the sanctuary. An important feature if you're traveling…read morewith oldies or invalids. Our room was comfortable but very small, but much larger than our traveling companions'. The hotel was very helpful arranging private parking to secure our car... your have to call to arrange the parking - there are only 4 or 5 spots! We all had the buffet for lunch when we arrived, for dinner, breakfast and lunch on our last day.

Near the Sanctuary entrance. Looks clean and staff are friendly. Very neat shops and restaurants.read more

This hotel is def a 5 star. Prime location. Just a 5 minute walk from The Grotto. It's very clean…read more The staff is helpful, friendly and full of smiles. The hot water is plenty full and the water pressure is awesome. Will stay here again in the future.