Bed linens looks like. Nobody deserve to be in is dirty place. Nobody care. And there is nobody to help read more

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Hotel has the worst service ever and the most rude and inconsiderate workers I have ever dealt with. We were at this shit hole because our original " 4 star" resort being over booked and placing us here. This place had the audacity to over charge us $400 more even though all of our stuff was supposed to be "transferred over". They also over charged our card DOUBLE the amount multiple times and kept trying to say it was in 'pesos" amount which makes no sense. Also food was very cold and hardly anything was even good. I felt like I was starving for a week straight. Also do not book your excursions through the people at the front. They also over charge your card and will say you are booked at one place than get booked at another. TOTAL SCAM! And its dirty as shit! The floors, beds, bathroom everything!!!!!! read more

DO NOT COME TO THIS HOTEL!!!!!! Even if it's your only choice look for another one! It's been less that 30 minutes since we arrived and everything is wrong! No controllers in the rooms, room was delivered filthy, there were BODY FLUIDS on one of the sheets, bathroom was disgusting, front desk guys are absolutely obnoxious and rude (particularly that Sergio guy), the hostess is dreadful and the list can go on and on. the ONLY ONE that knows how to work is Alejandro the bellboy.. read more

Hotel Imperial las Perlas - Cancún, ROO

This is the worst hotel in the world! The pictures are a lie. All but one of the staff members are horrible. My sister fell down there stairs due to water. After she fell they took three days to switch our room to one with not stairs to gain access. They then took our key card and when we were going swimming with the dolphins and need to grab bathing suits from our room which they still didn't move said that if we go back to that room we stay there the rested the trip. They were angry with us for the rest of our trip making it very uncomfortable to be in our own hotel. And each time I went into the lobby to leave the girl at the front desk gave me dirty looks so I gave them roghThey made us miss our time to swim and wasted $400 which We now have to work with the company to get back. If the manger didn't calm us down they would have faced a big law suite. read more