To be completely honest this hotel feels like someone crammed all the must-haves of a 5 star hotel without paying attention to design, condition, quality etc. All together, hotel has a large number of accommodations, spa, pool, medicinal procedures, however it feels more like a hospital than it does a hotel. The entire place feels run down and highly out of date. It felt like I was staying in an old soviet sanatorium rather than a nice hotel. In terms of food, it was mostly cold, and the choices in the buffet are quite bland. As for the positives, the gym was incredible. Fully accommodated fitness center no different to one that you pay much more money for. Very good deal for this one in my opinion. Overall, I'd only recommend this hotel for the gym, however it's open to visitors who aren't hotel guests for a small fee. (I stayed in Oct. 2024 and am writing this review a few months later so please consider this before taking my review into account) read more

Understand that I really like this place and want to see it do well. The rooms are huge, and while normally that isn't a complaint, you feel like the room is a missed opportunity which could be fixed by a mild upgrade. The service needs a slight overhaul in that the systems don't seem clear and the staff seem a little disjointed. The front desk staff could provide concierge level information in the absence of an actual concierge desk and easily direct the doorman on expectations regarding the car and parking. The valet service could be more direct on how the system will work so that the cars don't back up on the hill entrance to the hotel. And the pool attendant could be more helpful and learn only the needed english to be customer service friendly. Since she was combative, tons of patrons seemed lost rather than going to her. And if there is something that is stated to be offered in the room like a gift from one of the hotel's stores, then it should also be left at the desk for when they are closed. Because of the old world charm of the hotel and the truly huge advantage for upgrade to this off the path location, I hope they improve in some key areas which stands to make this a great place to visit. read more

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Hotel is overall in a good shape, spacious rooms (for me the washrooms seems too big at all, you will fell lost in these 'halls' of rest). Reception personnel is maximum worth a 3 Star hotel. I've had to wait 15min curbside with my car (the entry was blocked by a hotel shuttle) until someone asked me if he could be of help. Very unprofessional. It took another 10mins to clarify who takes car of my car and how to handle it. Limited English skills of the reception staff. One glass of the welcome drink was not clean and showed massive residues of dishwasher salt. I thought a hotel of this category has no problem to change it, but there was no apology and we were treated like ungrateful snobs. Rooms were clean, location of the hotel is okay and the free usage of the cable car to downtown is a real benefit. Around 20.15 there was a complete power failure at the hotel. We called reception after one hour and asked about situation. The lady only said 'sorry sorry. The half city is broken' which was obviously a lie as we could see from our window. Until then and during the call no help or assistance was offered (candles, emergency lights etc.). At this time the hotel was completely dark. The emergency exit signs were also down after 30mins. We decided to check-out at 9 pm. No apology again, no friendly words but discussion about our room number. We said our number and the 'friendly' lady said NO. At the end she found our record which was filed somehow wrong from the early shift, but again no word of apology or anything. The most important thing was if we took something out of the minibar. Completely inapropriate at this situation and at a hotel of this price classe. I feel pity for the money wasted and this hotel will never be on our list for luxurous vacation at Karlovy Vary. read more