Kinda funny that we made the same assessment of the hotel not earning a five stare status the first couple of hours upon arrival. The first major drop was when I asked the desk manager if the front terrace had wait service - response "I don't know" well do they serve tapas, " you will have to ask someone in the restaurant" ---- as I recall, " I don't know" should never be uttered to a gust at a fife star hotel who's rating is earned for it's service to it's guests. Second major clue, barman told guests the bar was closed a few minutes after one of the Easter processions ended. He had a few children with the group of four adults. The bar was NOT closed, maybe didn't want to deal with the group. Manager overhead and apologized. But that was it.... So don't expect anything to be improved. That said, is well located and reasonably well equiped. It's a solid 3 star. Price wasn't bad either. So... As long as you are not expecting five star service, its a decent stay, would give them a four star if they presented themselves as a four star hotel and be BS the public. read more

On the first night in Merida, the hotel we stayed at was called Merida Palace which is right by the square. I liked it because this is a historical hotel and the rooms are very well decorated. We have two rooms which are connected. The rooms have two beds in one room and the other had a king size bed. Perfect for four people. The bathrooms are huge and decorated with local art back when it was a Palace, I guess? The room also came with a hot water kettle which allows one to get hot tea when one needs something warm. I alway bring my Trader Joe's instant coffee pack $1.99 for 10 whenever I go, so I made myself some coffee in the morning. The hotel has a nice old feel to it, it reminds me of the Steigenberger Hotel in the city center of Lepzig, Germany, or the Intercontinental Hotel in Bordeaux, or the Grand Bretagne hotel in Athens, All by the city center, and all very old and very posh. A good night stay for sure. Do not miss if you are here to visit the Roman ruins. read more

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Our stay at the hotel was lovely. The room was clean, the staff was pleasant, and the hotel itself is beautiful. It's right in the center of the historic part of town, and some of the city's best restaurants are right around the corner. We had a room with a balcony, so we got to spend the ends of our evenings out there enjoying the night. You could hear the people out in the square when we were out on the balcony, but not in the room. The bathroom was large, and the amenities were all working. The . bed was comfortable. The only thing we didn't experience was any of the food or food service, as we opted for the rate that didn't include breakfast. Overall, great stay, and would certainly stay there again. read more

This is a mere 3 star hotel. I'd only book it for its location right smack in Plaza España. This, in turn, however, converts into a lot of noise all night long and into the wee hours of the morning as the Square has a number of bars all around - i was awakened at past 4 am! Old installations, poor bathroom amenities, meh. Worst of all was the service: they had ONE waiter to serve the entire restaurant and hotel so we were blatantly made to wait for more than 30 minutes in the lounge to be tended to for nightcap drinks (this is after complaining to the receptionist more than 3 times but all in vain) although the waiter had seen us from the beginning. If you can't offer service, inform the guests - not ignore and avoid them! And no manager to speak to and they charged us for the drinks!!! No guest hospitality concept at all. Highlight was the breakfast buffet which was comprehensive and pretty impressive for everything else which simply failed. Not for me ever again. read more