The check in experience that I had at the Hotel Gran Ultonia was the best I have ever experienced. The front desk staff promptly answered all questions that I had prior to confirming my reservation. In advance of our arrival, the hotel sent us a link for us to add our address and passport information. They also emailed me very clear instructions how to check into the hotel: park in the temporary space in front of the hotel, receive your room keys, and then go to the assigned space in the parking garage underneath the hotel.
Our room was spacious and tidy. The two double beds placed together were large (although I wish that it was slightly more comfortable). There was plenty of room for our suitcase. The hotel staff thoughtfully provided us with a bowl for our dogs (the hotel is pet friendly). I wished they had provided robes for the upgraded room.
The location of the hotel is excellent. It is within walking distance of a lovely square with multiple restaurants and it is a 5 minute walking to the historic section of the city center, including the former Jewish quarter (one of the best preserved in Europe).
The hotel breakfast had a lovely buffet, although there was not an option to order eggs prepared to order (a must have for my husband) and although the hotel is pet friendly, dogs are not allowed in the restaurant.
Check out was quick and easy. The gentleman at the front desk who checked us in was the staffer who also checked us out. He spoke 4 languages: Spanish, Catalan, English and French. He was always there even though I went in and out of the hotel at various hours. I am not sure he ever sleeps but he is a great ambassador for the hotel (apologize for not recalling his name.) read more