We stayed here two night of our 16 night Europe tour with Globus of 44 people.. This is in a cute…read moreski town and fun to look around even though we were there in May. The mountains around the town make it very lovely and we enjoyed our stay. The female owner makes this hotel special .. she's so friendly and charming .. and does everything with flare. Dinner entrees were served under silver domes and the unveiling was coordinated for effect. Over all the food on this tour was very disappointing but this was by far one of the better meals included. This Hotel dates back to 1826 as the oldest in town. The decor and woodworking is gorgeous though you do have to watch out for splinters .. so don't shuffle your feet. The doors have real keys with the heaviest key-fabs you've ever seen and some of the door ways are so dark you would find a flashlight helpful. I thought the town, hotel and our room were very cute. Loved having a balcony to go out on with a view. The beds were super firm .. all the beds in Europe have been FIRM which wasn't my comfort preference but must be a Europe thing. the free internet was slow and spotty but enough to check in with family. We had a do not disturb sign on the door but the staff entered anyway .. to clean the room .. close the shudders etc. Didn't like they came in though we put the do not disturb sign .. but noting was stolen or seemed out of place. There is no AC or Fans .. so we were a bit too warm ... thankfully it was spring not summer. As with many in Europe they did not provide hair conditioner which is standard in areas. Even though there were a few things wrong .. the owner was so funny and charming .. we loved her and our stay. When we were leaving she got in the road and stopped traffic for all our group to cross. Now that is service!!!!!

This hotel is central to most of the daytime and nighttime activity of this ski resort…read more The hotel is plush with tapestry and molded, gilded wood architecture throughout the hotel lobby and rooms. The cafe over looks the main thoroughfare corso italia. You can sit and sip a beverage in the outside portion and people watch. The food is excellent is all three of the eateries.

Maybe the best customer service experience I have ever had. The employees were so kind, polite and…read morehelpful. The free breakfast felt almost unfair to not pay for.

Clean, conveniently located for our touristy, exploring needs! Wonderful breakfast every morning(…read moreincluded) and a little local grappa in the cozy bar before bed. The room on the 4th floor had a spectacular view off the balcony! The room itself was spacious, super clean and nicely appointed. The internet was a bit slow but who cares . Free bike loan got us around town, and nearby towns but if you plan on riding after dark, bring your own lights...otherwise bikes in good mechanical condition. They do provide a rudimentary lock. Carmen at the desk was was super helpful and knew English quite well.. We did not try and wellness or spa features.

Newly remodeled rooms! The room we stayed in had been newly remodeled and only reopened two weeks…read moreprior to our stay in December 2017. The decor was lovely and the view breathtaking. The hotel picked us up from the train station at no additional cost. The driver spoke broken English but showed up on time in a marked car and made us feel welcomed. It was around a twenty to thirty minute ride up the mountains to the lodge/hotel/resort...lol. Check-in was quick and easy and we were on our way to ski (which was half off since we arrive after noon). The local ski rental place was just a short walk from our room. Our hotel was directly off the slopes so if at anytime we wanted to go in from skiing we could...and the hotel arranged for pick-up our rented ski gear at no charge! Lastly our stay came with dinner. This was my only disappointment. The meal was mediocre at best. It started with a buffet style first course or "hors d'oeuvres". We had a choice of three second corse options and two entree options. Finished by a standard desert. It was not bad. I did not come with a drink so they had a menu of overpriced wine options available. All in all I would definitely come here again. Oh I almost forgot about the spa/pool area. They have one of those outdoor hot pools!!! I just can't say enough good things.

I'd really like to give this 4.5 stars. In general, it was a great experience. There were a few…read moreminor things that made it less than 5 but I still really enjoyed it! We were in room 11 and our kids were in room 15. 11 is a large room with two bathrooms and a table with chairs, and sofa. 15 has a bedroom with bathroom off of it, then a separate room with a sofa and table with chairs. Then another bathroom. The kids said that it appeared the employee smoking area was below their room, so they'd smell it often when the window was open. For us, 11 is directly above the front entry. The room was extremely hot and they couldn't do anything to adjust it. So we had to open the windows almost all of the time, which also was difficult because people would be out front smoking and the smell would come right in. 11 is also at the top of the stairs so there is a lot of foot traffic. We did half board and the meals were excellent. Lodging includes a very good breakfast buffet. The wait staff was amazing-all of the staff was amazing. The views here are insane. Absolutely amazing. Though be aware that the road to get up there is narrow with a ton of switchbacks and huge drop offs (there are guardrails). In the winter it could be dicey. There are some local hiking trails and art installations on one trail near there. I would definitely return here.

Gayle and I had a wonderful stay of 3 nights here. Cavallino d'Oro is right on the Main Square…read more(Piazza Kraus) and features a welcoming Tirolean character and superb service by Stefan, Suzanne, and their very attentive staff. This is one of those review situations where Gayle and I could add a 6th Star. It's easy to be charmed by Castelrotto/Kastelruth, which has an appealing village character, mountains in the background, a traffic free center, centuries of history, friendly and engaging locals, and small town family feel. That last point further emphasized at the nearby central bus stop that was across the street from a school. In the morning when we were heading out, parents were walking their kids to school, while in the late afternoon when we returned, our public SAD bus dropped us off and immediately loaded up with lots of happy children as a school bus to take that group home. The center of Village action is Piazza Kraus, that includes a cool bell tower (with Chapel), a Catholic Church that seems plain on the outside, but is amazingly appointed and spiritual on the inside, and the Cavallino d'Oro. There were many highlights during our stay including: - A nicely appointed room, with lots of space to move around or hang out, a good strong hot shower, and comfortable beds. - An exceptionally good restaurant. We had Dinner there one night on their half-board plan, which was not only "Kick Ass", but a great value for the money. The breakfasts were also excellent and the Dining Room itself almost begs you to stay a little bit longer (especially at our table that had the alpine view). - A comfortable lounge area where Gayle and I would sit in comfortable chairs, with a drink from the bar, and hang out. A good Wi-Fi signal is available throughout the Hotel, but it almost seemed like a shame to use it in such relaxing and romantic circumstances. - Free laundry machines in the basement. Unfortunately, we didn't get the chance to use the steam room and sauna just across the hall. - Great Advice. The Hotel has lots of available literature on tourist choices in the area and Hotel staff were very accommodating with various inquiries. I witnessed one teenage guest who had a question about leather bags being sold as part of the Thursday morning market on the Square. The person at the front desk accompanied her out to several of the booths and helped her decide on a choice. I was interested in buying a cow bell, which I thought was the perfect and authentic Alpe di Siusi/Seiser Alm momento. Stefan was quick to suggest the local Coop, which had a wide variety of these genuine items. I'm not sure when Gayle and I would have the next chance to visit the South Tyrol of Italy. Maybe we should come during the Winter Holidays featuring the Castelrotto Christmas Market, the appearance of Krampus, or a performance by the Kastelruther Spatzen folk music group? If that happens (God willing), we'll surely be staying at the Cavallino d'Oro.

This is a really lovely place to stay!…read more * The rooms are beautiful (we stayed in a "superior suite" with its own little garden for two nights, and then moved to a smaller room on the third floor after that (as the amazing suite was already booked...) * The baths are big enough for two people to soak in after a long day hiking/climbing mountains * The food is simple, but really good quality. Our breakfast *and* dinner was included in the price. The dinner consisted of lovely three or four course meals every evening. They get you to choose what you'd like to eat for dinner at breakfast, so it stops them wasting food as they know what they'll need to cook. * The wine they suggest to go with the daily menu was lovely, and cheap as chips. * There is a sauna and steam room that you can book for a bit of private relaxation (free) * They even have a washing machine and dryer that you can use for free (which is perfect if you've already been travelling for a while before you get here...) * All the staff seem to be multilingual. I was impressed by their speedy switching from German to Italian, but everyone had excellent English too. * The wifi works well, although it is a little slow. I would be happy to stay here again.