This was the worse customer service I have ever experienced. The woman running the front desk and those managing the breakfast made us feel like we were very unwelcomed. We were greeted with shortness and any attempt to ask a question (using google translator, we did not expect people to speak English to us) resulted in what seemed like frank hostility.
As this was the middle of a long trip, we had a small amount of laundry to wash (mostly children's underwear, socks, shorts and shirts). I asked the front desk multiple times how much it would cost, and she told me "I can't tell you." On the second day, as we found no other close alternative, I brought down a small bag (enough to fill a very small sized laundry basket) and asked again. The woman and the front pointed to the ground and told me "there." Again, I could not get a price, even with the laundry in front of us. Much to my shock, we were charged 167 euros on check out for this. When I asked why she hadn't told me roughly how expensive it would be, she began yelling at me until I left. After checking out, I had a lengthy email exchange with the hotel. IN one email they sent me photo of a pricing list that clearly existed somewhere but was never offered when I asked. They promised to refund a very small nominal fee but that was never acted upon despite multiple follow up emails.
As for location, that is great. The room was large, but without a fan or air conditioner (typical and not expected). However, because of the great location, it was quite noisy with the windows open.
In all, this was truly the worst hotel experience I have had in all my travels throughout 40+ countries. It was unclear if hostile customer experience was based on where we were traveling from, because we had a child with us (a quiet 9 year old), or the norm for the hotel. read more