If you want to end up staying in front of closed doors, and if you want to get no answer over the…read morephone, please go this hotel. If not, STAY AWAY, AND BE WARNED! This place is actually a scam. It does not have a physical reception; it is on another location. When arriving there, no one's there and simply no one would pick up the phone. Additionally, next to the inconvenience of being abandoned with luggage, they dared to charge my credit card and not give it back. TERRIFIC!

It's very unfortunate, that this hotel turned out to be not so good. The location is awesome but…read morethe hotel is not. When we arrived the hotel was locked up and no one was around. I called the emergency number and was told to wait in the heat with our luggage, this was in the middle of the day. After a long wait, we we're finally let in. We had a room on the top floor but their elevator didn't work. We had to carry our heavy luggage up the tiny steep stairs, what joke! The room smelt old and unkept. It looked very out of date, ancient and not taken care of. The front desk people are very unkind. Next day we asked them for late check out so we could see the museum next door, the front desk person said that was fine. Surprisingly we got a call saying we were late on the checkout by the same front desk person. I'm not sure what's going on at this hotel but it's not worth the expensive rates they charge especially without a working elevator or any kindness.

Great hotel in great location. Jens was a gracious and accommodating host who gave excellent local…read moretips and cooks a mean breakfast. Excellent communication and exceptional service. Clean and comfortable rooms. Recommended.

From the owner: Vernietung von Monteurzimmern und Ferienwohnungen in Kölnread more