My wife and I are from Los Angeles, California and do not speak German. We stayed at the Hotel…read moreRoss twice while visiting our German daughter in law's family who lived in Schweinfurt, but are now deceased. The hotel and restaurant are wonderful, but what makes this hotel the nicest one we have ever stayed in are the caring people who run it. They made these Yankee Americans feel like part of their family, just as our daughter in law's family who we miss so much did.

I attended a two-day seminar at the hotel Mercure that is situated on an artificial island by the…read moreMain river. The facility was perfect for this seminar and food and beverages were very good (lovingly crafted sandwiches with local products and/or pastries during breaks).

Great place to stay! Went there for a business trip. The room was very clean the entire hotel has…read morebeen very well kept. The staff was great! Very friendly! I would definitely stay here again.

This hotel has the worst service , especially the old guy who works at the front desk, he's is the…read morerudest guy I've ever met. I don't know how this hotel would hire such a uneducated redneck. So here is the story. I was staying the hotel and didn't wake up until 2 p.m. Then I went downstairs ask for some clean towels for showering. Instead of saying " Good afternoon sir, how can I help you ?" The old man was like " what is your problem?" in a very rude tune, like I owe him a thousand dollars or something. Then I told him what I want, surprisedly, he said:" no, it is your problem, because you was sleeping, you miss the room service, u can't get clean towels." I was like WTF seriously ? He even lied that all the towels are being cleaning, so there is no single piece of clean towel in this hotel. Then he said :" we are just a 2 star hotel, not five star!" I was like :"Exactly you are a 2 star hotel because your boss haven't fired you yet." I don't know how did he get so mad just because a customer wants some clean towels. Meanwhile , I think another stuff heard the argument , then brought a clean towel to me. I didn't want to argue anymore with this old guy, so I just went back to my room and I am writing down this comment.