To start off, my experience here was HORRIBLE!!!!
Yassin,…read morethe receptionist, was a very rude man. He did nothing but give attitude and did not meet the customer service criteria !! I do NOT complain anywhere I go, but he had the audacity to say what I'm saying is "bullshit."
First off, we arrived on Friday afternoon and we booked a family room with fridge and AC. When we got there the AC was not working nor the fridge. They sent their handyman to fix it that night when we left for our dinner and they called us saying that it was fixed . We got to our hotel at midnight that night, the AC and fridge WAS NOT working. We spoke to the receptionist, Daniel, that night and they gave us 2 separate rooms for the night so we were moving rooms until 1:30 AM. The following day they expected us to move into one room once again. They were NOT being fair about the situation since this entire problem was their fault. Yassin, being the person helping us on Saturday morning was so rude, did not want to make an exception for us and the trouble they put us through. This man was full of attitude and was not accommodating to any of our needs. He had to call his Manager, Christopher, to make the decisions, and he was nice enough to let us keep the 2 rooms. During check out, again it was Yassin, before checking our file, he was charging us more than we should have paid and until we did not show proof of an email that stated the correct amount, we were going to be over charged. He also had the audacity to be mean, full of attitude, and say that "She's used to doing this everywhere she goes"... how DARE a receptionist say something like that to a PAYING guest. He was horrible. I have never had an experience like this staying at a hotel. Never again will I book with them. Save your money and go somewhere else.
