This used to be my 'go to' Chinese takeaway but after a bad customer service experience I will not be going back.
The food is good, but when you pay the price for a takeaway, you want it all to be there when you get home.
Sadly this time when I got home, it was missing the rice. So I quickly rang them expecting a sympathetic response. What I actually got was a come back and get it attitude along with a well if you want to wait then we'll deliver.
I pointed out that the chicken dish would be going cold whilst i come back or wait so could they re-do that dish seeing as how it was their fault. Answer....no.
I don't expect to have to put the meal in the microwave to heat it up whilst I correct THEIR mistake.
I went back to get my rice and got a shrugged shoulders kind of sorry mate.
Here's the news Hot Wok, work on your customer service. Chicken balls are a lot cheaper than your reputation.
So long from an ex-customer. We aren't short of takeaways here. read more