Wedding cake RUINED- DO NOT ORDER FROM HERE…read more the wedding cake showed up damaged and nothing like the image we asked for. We had ordered this as a gift for my brother and his wife's wedding present and it was nothing short of utterly embarrassing! We called them straight away (on the wedding day) and the lady we spoke to advised no one could help and we have to email our complaint. - we did this straight away and also attached pictures Almost a week later we get an auto response saying there is nothing they can do because we didn't retain the cake and the box??? What exactly did they expect us to do? Not serve the cake at the wedding!? As embarrassing and damaged as it was, we had to fix it up as best we could ( some relatives drove to a bakery and picked up some decorative cake toppers ) and we made the best we could of it. We have been asking to speak to the manager but we are told there is no management, we called to speak to senior staff and a member of staff hung up on us after we explained everything today. They are not willing to make right this massive wrong. The bride and groom looked so disappointed in the cake, the caterers who received the cake on the day were so shocked they actually took pictures straight away and sent them to us to ask if this was actually what we asked for! We can't get back the special moment of the bride and groom cutting their cake- they have been robbed and we have been left mortified all because this scam of a company wants to hide behind their terms and conditions that require us to retain the cake and box as it is so they can inspect and examine it!! How can they expect us to not cut the cake on the day of the wedding when we had no choice! They refused to send anyone to rectify it on the day and we were told no one could help. Only a week later are we told we needed to keep the cake and box to move forward with a complaint even though we have images of everything. If you are hoping for a cake that not only matches what you asked for, that shows up on time, and shows up undamaged, DO NOT USE THIS COMPANY. We are very sorry and regretful to have ever used this company for such a special occasion

Absolutely terrible experience. Cake was delivered damaged and after being promised (by email) that…read morea replacement cake would be sent then next day, that never arrived. I was then told the replacement had been cancelled with no one telling me. They then claimed it had been delivered intact, eventhough I had sent them pictures to prove otherwise. Was then also refused a refund, unless I brought back 90% of the cake (there wasn't even 90% intact anyway). I live really far away from them, so can't bring it back. They refused to collect it. I was also then hung up on by their staff and they never picked up again. At no point did I even receive an apology. I have never been so disappointed by any company ever. Absolutely appalling customer service. Spend your money somewhere else.

We are from Canada and first time visitor to London. Visited…read moreCakes and Bakes in Eastham and found their cakes and pastries are really good. World Class. Shop is very clean . Sales people are very kind and helping nature.

Extremely poor cakes and terrible service. I purchased a cake for Eid. The bottom layer of the cake…read morewas completely stale. They put fresh sponge on top of old, stale sponge. I went back to the bakery. The manager refused a refund or an exchange. I am now going to report them. I would never recommend this bakery to anyone.