False advertisement cancellation policy is false. Cancellation within 24 hours full refund. I…read morecancelled within this time more than 24 hours. The host Johan agreed but took the $800 dollars as partial payment. After several conversations with him he will no longer answer me or ABNB. I would rate 0 if it was possible.

Beware. This Airbnb in Vienna (Symphonia) is NOT what it's advertised to be. The 3rd "dedicated…read morebedroom" is actually a bunkbed shoved inside a walk-in closet inside one of the bedrooms. The "Terrace" is a 3x3 balcony overlooking the trashcans. We were provided with one bath towel and 1 pillow per person and told if we wanted more it would be $40 more. The elevator didn't work (3rd floor apt), there were no lights in the dark stairwell, and they were doing bathroom repairs while we were there, rendering one of the bathrooms unusable. When we complained, we were then kicked out by the "super host" and given an hour to find new accommodations. Avoid this guy ("Super Host" Christian christian@elegantvienna.com) at all costs.

Unfortunately I can't give the best feedback. The office has 2 names Apartment rental Vienna and…read morealso CheckVienna. The problem was they wrote they won't give any money back and they have team for checking quality. There was shit on the bed and it was not nice to sleep and think somebody else shit there to the bed before new visitor came. Nobody from the team didn't come to check the bed condition. Only they send cleaner and she can't do nothing to bed. The "quality" team should really buy new beds at least. There was green mold visible in the bathroom

Apartment smelt bad, like stale cigarettes, rubbish from last guests had not been taken out. On…read morearrival the box containing the key failed to release the key and I had to wait half an hour and make three phone calls in order for someone to come and help. BUT WORST OF ALL Check Vienna messed up taking payment from the card I supplied on Booking.com, failed to ever tell me of this, then send an invoice as an attachment containing one line IN GERMAN asking me to pay. As no-one explained that the payment via Booking.com failed, I had no idea I was expected to pay. Fast forward two months later and a German debt collector is after me, and it's the first I've heard that payment didn't work. BETTER YET the customer services at Check Vienna are the most rude and unprofessional I have EVER come across - including saying that I should have understood the German payment request MERELY BY IT'S LAYOUT and that they followed all regulations DESPITE BOOKING.COM SAYING THEY DID NOT FOLLOW THE CORRECT PROCEDURE UPON CARD FAILURE AND DID NOT NOTIFY ME OF THIS. AVOID booking with them, not only was the apartment inconvenient and smelly, but you will need all the help in the world if anything goes wrong with your payment.