I have never experienced such a rude, self centered, poor excuse for a Manager. From the beginning of the the experiane he was miserable and didn't even great us, his first words to Our group of 11 was is there any kids in the group at which I replied as a joke no only me (48 years of age) and he geared at me me like I had told him off. He then said follow me no please was I volved in the statement at all. He then showed us our tables one was against one side of the room and the other was the other side of the room approximately 20feet away from each other, I totally understand about covid19 as I work for the NHS but that was rediculous. My Mum who is 75 and was celebrating her birthday asked this Manager (I say that very lightly) is it possible to get the tables closer together to which he replied NO and proceeded to walk away, she was very upset as she said this isn't what she wanted for her birthday.
We all had to re-arange ourselves into who was going to sit where and I said in in a joking way (bye mum I am going to miss you) which we found out later that they didn't even hear in the other table. This manager PAUL HEPWORTH came up to me and in a very rude manner told me to be quiet, I said to him "you are a very rude man even from the start when we first entered the restaurant you where rude to us and I think it is disgusting".
He stood over me as I was sitting at the table looking at the menu and said tight I am refusing service and snatched the menu out of my hands. I turned round to him and said "are you serious" he then walked over to the other table that had all the older family members and proceeded to take their menus away without any explication what's so ever and walked away. My wife had to go across to tell them what had happened. We then left the restaurant and sat outside trying to figure out what we where going to do, my mother was crying and very upset. We managed to call the Holly Blue Restaurant on Earsham Road and they opened their arms and restaurant to our party of 11 with no question and where shocked when we told them what had happened they said they had heard about this manager many a time. They made our day special and just how we wanted it they went above and beyond to make is special. I am saddened at the fact that the Horse & Groom allow for this manager to carry on the way he is and not be fired it is disgusting and shameful. I and my family will spread the word far and wide about how we where treated and to avoid this restaurant at all costs. I am sure Mitchell & Butler would be shocked to know how customers are being treated by a company associated with there name. Paul Hepworth it seems has forgotten who pays his wages, without customers he does not have a job shocking little man shouldn't be in hospitality or anywhere near it. read more