I've had two experiences with this particular urgent care center. Both were for my son who always…read moreseems to get sick on the weekends. The staff at this facility are very friendly, very efficient, and very compassionate. I wouldn't take my child to any other urgent care. Even when they're really busy, you don't wait very long to be seen -- such a relief when you have a sick child. The physician that we saw on Sunday was Dr. Nancy Rodway. She was one of the most thorough and personable doctors I've ever dealt with -- and I work with physicians on a daily basis and have for over ten years. Dr. Rodway could not have been better. She even let my son play with her iphone while she looked in his ears. She didn't even mind when he was opening her email and pushing all kinds of buttons. A nicer lady you will not find. The facility itself is new, very clean, and they seem to use the latest technology. I'm glad and lucky to have such a nice facility near my home.

Over the weekend I came here my knee was really bothering me, so I came to have my knee looked at…read moresince it was hurting. The doctor who looked at it was a complete moron she didn't help at all. About 10 years ago I hyper extended my knee, and recently it's been bothering me pretty bad. Well today I had to leave work early since my knee kept buckling on me causing me to yell in pain. I will not be coming back here they didn't do much to see what was wrong. I can assure you this shit hole isn't getting paid for the lack of answers I got. I have an appointment tomorrow which I have to miss work thanks to the dumb fucks that work here. They didn't solve the issue so now I got to spend more fucking money assholes

Best experience I've ever had at Urgent Care, and left feeling better when I came in. Injured my…read morearm doing homework, turns out I had a fractured it. The nurse was very kind and knowledgeable, and even validated some of our crummy health care experiences at larger more well know hospitals. The doc was also clear and specific on how to treat the break in the coming weeks. She took me behind the reception counter to show me the x-ray and break. I was there for almost 2 hours, a little longer than I expected but everyone was nice and chill and fortunately I wasn't in bad pain. My copay was $40, and no other hassle.

I had an appointment and still waited over an hour. They should either make it all walk-in or honor…read morethe appointment times. Poorly run.

Type of care needs to be 100% better. The doctor needs to have some money I went in and they said…read morethere was nothing wrong. Wouldn't take an x-ray. Nothing sent me home went to the hospital a week later and my back was broken broke in eight places.

I asked "Ben" a simple question. The question was: "is a rapid antigen test the same thing as…read moresending a sample to a lab?" He evaded the question several times, then got extremely rude with me. I went in for a rapid antigen test for Covid and for Flu. Ben told me I would only be paying the $125 out of pocket fee as long as my tests weren't sent to a lab. I got my test results within 15 minutes. My tests were not sent to a lab. I was then charged an additional $200 due to "the test being sent to a lab" - even though the samples were never sent to a lab. Ben did not offer any help whatsoever. He spoke to me like a conceited know-it-all, then he asked me to leave the building - while picking up the phone as if he was going to call the police. He acted completely unreasonable. Dodged my questions, offered no help, and acted outwardly rude. I contacted corporate to dispute the charges. Ben is not an upstanding employee. Very disappointing interaction.

Helpful Tip: This location has multiple entrances and parts of facility (i.e. North and South)…read more Check your MyChart for additional details about the location of the office you're visiting. I visited Beachwood Family Health & Surgery Center (Cleveland Clinic) on Saturday. Yes, some doctors have Saturday appointments at this location. I frequent the location for my bloodwork, quick Urgent Care visits, and primary care visit. This time, I was very impressed with my experience (not always the case). From the moment I arrived, the facility's welcoming atmosphere and efficient operations stood out. The parking lot offers various options including self-park, parking garage, and valet. Typically, this place doesn't get busy, so it's easy to park. The lobby has check-in kiosks and helpful greeters to navigate you. They're always eager to help if you address them. The lobby also has a lot of greenery which really adds to your experience even if you're sick. The campus is pretty small and easy to navigate. There's helpful signage to indicate parts of the building. It's a much better navigation experience than any other Cleveland Clinic experience. Think of it as a suburban campus that's easily located on Cedar Rd. The center offers a wide range of services, including primary care, specialty services, and an Express Care Clinic for urgent needs. The convenience of having on-site amenities like radiology, laboratory, and pharmacy services, and bloodwork is unmatched. With a positive review this time, I'll say that I would highly not recommend visiting their OBGYN department here. I had a very negative experience which made me switch campuses to better care. Overall, my visit to the Beachwood Family Health & Surgery Center was a positive experience. The combination of comprehensive services, dedicated staff, and a patient-focused approach makes it a standout healthcare facility in the area.

I had a procedure to be done, staff was super friendly and caring ! They were very quick with…read moreeverything !!

Very friendly and helpful staff. They got me in quickly to see the doctor. Dr Maryann took her time…read moreand asked a lot of questions before she gave me her conclusion. She also gave me options on its treatment. I highly recommend the Mayfield Health Express Urgent Care. I'll be back, the next time I need them.

Fantastic staff! The doctors/PAs here are just so personable and friendly. Even with a full waiting…read moreroom, at the end of the day, they are still patient and kind. I've never felt like a number when being seen here. We've visited several times in the past year as we are a family of 4 and have gotten a same day or next day appointment each time. So grateful to have this place nearby, highly recommend!

University Hospitals at Ascent is a neighborhood Urgent Care in Cedar Fairmount neighborhood of…read moreCleveland Heights. It's a great amenity for the neighborhood and Ascent apartments. I visited this location multiple times due to proximity. I would ordinarily go to the Cleveland Clinic but this is an easy stop. LOCATION: There is complimentary parking garage available for patients. FACILITY: The facility is small but clean, new, and modern. They finally settled in, have patient chairs in rooms, X-Ray room, and more staff. There is a small intake room and patient room that you'll visit during care. Lobby is available for you to wait. The location feels safe during the day and evening. CARE: This location addresses minor illnesses and injuries, offers services like X-ray, lab, and EKG on-site. I visit this facility for the speed of care and proximity rather than its quality. Care is available as walk-up, virtual, and pre-register. You can fill your prescription right at this facility, which is convenient but more expensive than pharmacy visit. My last visit and wait were pretty long considering very few patients. I was at this facility for a few hours. Since they take walk-ups pre-registration really doesn't shorten wait time. The front desk and care providers really improved recently. The employees provide very focused attention. The remaining experience is less patient focused - no steps in the process explained, awkward care, and the need to ask questions rather than receive care instructions. They ask you what the care plan is and what you'd like as opposed to leading you through the experience. They don't explain test results well. It doesn't instill confidence. During my last visit, Case Western University researcher visited my patient room to study various bacterial and viral infections. It was very unexpected because no one disclosed this visit to me. She was very nice but I wish that I was prepared for the visit. Overall, it's a convenient stop for minor issues. Expect to feel newness. I will consider stopping in again but increasing wait time and care that doesn't feel thorough will not make it my primary care facility.

I was excited when UH Urgent Care opened in Cleveland Heights. Most comparable offices are deep in…read morethe 'burbs, so one in our neighborhood was a welcome addition for those times when you need to be seen quickly for something common. Soon after opening, I was seen within minutes for a non-serious problem and was very satisfied with my care. Another household member did the same earlier this year. It's easy to make an online appointment. There is some parking on-site. The care seemed adequate and the staff was friendly enough. At this point, the only downside was price. It's pretty expensive even for those of us with good health insurance coverage. Based on these limited but positive experiences, I recommended this office to another older family member experiencing a common problem and in need of a prescription medication to treat it. This family member typically uses the Cleveland Clinic main campus for care, but traffic on Carnegie has been a nightmare because of construction. So, why not use the new UH Urgent Care office down the road? Well, I'll tell you why not. Unless you are a healthy adult younger than 65 years of age, they will not treat you and demand you go to the ER. The office is staffed by physician assistants (PA), and this particular PA on duty flipped out, declaring that this case was above his expertise. After collecting a sample for testing, the PA refused to issue a prescription to treat the problem and sent our older family home with instructions to either go to the ER or go to the Cleveland Clinic to see her regular physicians. That was a Tuesday. On Sunday, the same PA called our older family member to tell her that she will DIE unless she goes to the ER. He demanded that she promise over the phone that she would go to the ER. He repeated it at least three times. At this point, the older family member suspected that he was documenting this as a CYA moment because he let her go without treatment. Suffice to say, the older family member did not go to the ER. Instead, later that week, she went to the walk-in clinic at Cleveland Clinic where they issued the prescription she needed. No drama at that clinic. We haven't received the bills yet, but I am sure the UH bill will be disproportionately large compared with the quantity and quality of care received. Our older family member did not die as that PA insisted she would, but this UH Urgent Care office is most certainly dead to her.

This place is infinitely better than going to a place run by the Cleveland Clinic. Even the…read morefacility itself is fresh and new. I was seen by Dylan, one of the owners, for a respiratory illness that I've been fighting for a while. Dylan was friendly, personable, and extremely helpful to answer the questions that I had. When there were options to choose from, he explained the choices while genuinely leaving it up to me. That's one thing I hate about the Cleveland Clinic; they present you with "choices" but they're obviously biased. On my way out, I received a very detailed note of the visit. If you're tired of being treated like cattle at places like the Clinic, come here. You won't regret it!

DO NOT GO HERE IF YOU HAVE SERIOUS MEDICAL CONDITIONS. I went here to be treated for the flu. I…read morehave severe ashma so i went in to get tamaflu. The KID who was supposed to be a doctor tells me he has to ask his office manager if it was okay to perscribe me the medication. Shocked. It almost sounded like a child saying he had to ask him mom if he could give me a cookie. Insane. Say away at your own risk!!!

I've been to this Urgent Care Clinic perhaps 6 times, & have always had good care. My most recent…read moreappointment was last Friday - reception was friendly & pleasant & the doctor was thorough, listened to my problems & took aggressive action to clear up my medical problem. Very happy with this clinic. If you go first thing in the morning you can pretty much walk right in to your appointment -

I don't recommend this place. Over 46 min. Wait for a scheduled appt. then more waiting and more…read morewaiting. Only came in for a effing instant result Covid test.