Avoid this agent like the plague. Customer service is not one of their priorities & having…read moreentrusted them with my business & agreeing to pay their fee i found i was the one doing all the chasing around. Bottom line find someone else.

From the owner: Estate Agents, Letting Agents, Block Management, Estate Management, Property Sales, Property…read moreLettings, Property Management

Brand Vaughen Student lettings are an awful company to deal with, from the day one when the girls…read moremoved in they had problems such as no heating and no Wi-Fi emails sent and calls made but it took weeks to get sorted. Within a few weeks damp started to appear in one bedroom and water started to leak through the ceiling of another bedroom to the point they had a bucket catching the water on the bedroom floor. Maintenance calls were logged via the website, email sent and phones calls made but no one replied or turned up for weeks then when a contractor turned up they said they couldn't do it and it was again a number of weeks until a temporary repair was done. By this time the bedrooms were both very damp with mould appearing on the walls and Brand Vaughen would not arrange for this to be cleaned or painted. Then after the girls moved out last term they were charged £700 for deep cleaning and painting of damp walls despite telling Brand Vaughen numerous times it needed to be cleaned and painted due to the leaks in the property. Also when the rent was sent short by mistake for a few hundred pounds all 4 parents that were guarantors when emailed with in 2hours of the mistake pity they couldn't respond this quick to faults and issues being reported. Brand Vaughen Student lettings just want to take the money and do as little as possible to help these youngsters being away from home. STAY AWAY

My daughter's housemates gained keys to their uni house two weeks ago to find it covered in black…read moremould, fire and carbon monoxide alarms not working, fire extingishers out of date, disgustingly dirty - no cleaning at all! Keys, locks, doors bell missing and broken everything. Two weeks later, and having escalated to senior mgmt, and still no confirmation that these items have been addressed and no new move-in date. Shockingly, unprofessional and incompetent

Don't ever sell your house through these awful people!…read more Most people fear, dislike or even hate Estate Agents but we have been friends with one for a number years so know they are not all bad. Unfortunately our friend didn't cover our area, so we used the highly recommended Hampton's International to sell our house. They seemed to know there stuff to begin with but they have turned out to be a completely useless. These guys are not interested in the client because they are so worried about getting their commission. They have put us through an enormous amount of hell and are an advert for more industry regulation. I really don't know how they sleep at night. Terrible, terrible team at Brighton.

Massey have managed our property for 12 years now and we have found them to be a wonderfully, well…read moreorganised team who have dealt with every issue promptly and professionally. Thoroughly recommend them!

My first experience with Massey Property Services was rather monumental, being also the first time…read moreI've ever had an estate agent refuse to show me any houses, an event, which, has really shaken my preconceptions of the property services in general. You see, pre-Massey, i had been labouring under the illusion that all estate agents had only one prerogative: selling you whatever they could, any way they were able. In my mind I've always viewed these individuals as unscrupulous, always prepared to make somewhat liberal alterations to the English language - in their dictionaries, small becomes cosy, whilst nearby graffiti is merely indicitive of local civic pride-. Happily this has all changed now. Thanks to Massey, I've been forced to recognise something quite startling. Some estate agents care. You see, Massey wasn't rejecting my custom because they didn't like the way I was dressed, or found the way I talked slightly too irritating. No. Massey refused to serve me because they knew that if they did, they would only be wasting my time. Let me explain. Me and my prospective - now current - flatmate, being the eager chaps we are, went out to go look for a new property to let a good month, month and half, prior to the time we actually desired to move. Now, whilst this is generally fine if you are looking for say, a three to four bedroom student property, which usually come on the market well in advance, in the case of two beds, the turnover is generally a lot faster, with places coming on the market usually a week to two weeks in advance of the period in which the landlord desires them to be letted out. What this ramble basically implies is, A) If you are looking for a two bed property in the area, I would recommend you start looking about two weeks prior to your desired move-in date, and B) Massey rejected me because, if they had shown me around a property, and I'd liked it, there would be zero chance of me being able to take it, unless I was prepared to drastically alter the time at which I'd be moving, as the prospective landlord would not have been prepared to wait until I was happy and ready to take control of the place. I.e. Massey were doing themselves, and I, a favour, in not wasting either of our time. Anyhow, as a consequence of this rejection, me and my prospective flatmate, henceforth referred to as Ed - mainly because that's his name -, ended up quitting our search for a property until a couple of weeks later, at which point, refreshed, we continued our hunt, searching through internet site after internet site for places that might meet our needs. On Massey's website, which incidentally was adequate in terms of its ease of use, we found one such an abode, contacted them, and managed to arrange a viewing early the next day. This viewing proceeded smoothly, and we were both pleased with the experience. The lady who showed us round was polite and friendly, answering all of our questions patiently and well, and, as we liked the property, we swiftly decided it must be ours. Thus, Ed and I hurtled down Western Road in pursuit of the nearest cash point, each evacuated £150 from our accounts, and sped back to the Massey offices to place a deposit down on the flat. The staff here were very helpful and friendly, explaining everything to us adequately and guiding us well through the process we were about to embark upon. Within a week of this visit we found ourselves moving in. Now, I have heard rumours that some companies customer service dramatically drops after they've secured the sale they wanted, but not Massey. Within fifteen minutes of our arrival at our new residence we discovered, being the geniuses we are, we had zero idea how to get the oven to work - it had some complicated timer issue -. Of course, we immediately contacted our letting agents, just in case the item was broken, hoping that maybe they'd look into it and get someone round to sort it out over the next couple of days - which we would have considered good service in itself -. However, to our great surprise, the good people at Massey sent someone over straight away, and within five minues of our call I can happily say our oven was up and running without fault. Now, unfortuantely I haven't had sufficient experience of their service to be able to confirm my suspicions that this is a five star company - though I will update this piece when I have -, but considering how comfortable they've made us feel, and the aforementioned examples of their staff going the extra hurdle to ensure our satisfaction, I would readily recommend them to anyone, and I'm sure that within a couple of months, there'll find another star heading their way.

Pretty unprofessional, I wouldn't recommend them. I phoned…read moreup to book a viewing for a 2 bed flat I had seen on Rightmove. I was greeted by an automated system which said 'press 1 for sales 2 for lettings' I pressed 2! The woman answered the phone "hello" you would expect 'good morning mishon welton' bit odd, alarm bells ringing! I asked for a viewing and she told me I had gotten through to sales! When I told her I tried to get through to lettings she sounded annoyed but put me through! I arranged to see the flat and all was fine. It came to my viewing 2 days later, at 9:30 am, I got a phone call at 9:20 saying that there had been a mistake and it was actually a 1 bed! I was pretty annoyed as I had traveled into town for this! I wouldn't trust this company! To be fair to them at least they phoned to tell me instead of leaving me waiting outside the flat all morning!

Mishon Welton is a professional, kind and understanding letting agency. Having recently split with…read moremy partner, and desperately in need of a flat quickly, they went the extra mile, and found me a fantastic flat which suited my budget perfectly. The whole process from start to finish ran very smoothly and efficiently. In fact, during the first week of settling into my new home, the boiler unfortunately broke downMishon Welton resolved the issue straight away. Many thanks for all the help you've given me, interacting with you has been an absolute pleasure!

A friend and I accidentally stumbled inside this particular Fox and Sons branch under the illusion…read moreit was a lettings agent. Unfortunately, although the aforementioned company do rent out properties in the area, this particular store deals soley with sales. Still, despite this minor problem, we got chatting with the staff here, and they were certainly friendly and professional. Indeed, one of the employers here was so persuasive he almost managed to talk us into buying a house!

Very courteous, helpful and true to their word. A huge thank you to the manager (John Dale) for…read moreeverything he did in achieving a successful sale on our home in Hanover. I would not hesitate in recommending fox and sons

A couple of years ago, Fox & Sons seemed to be run by a string of cocky, arrogant, young,…read morewhipper-snappers with spiky hair and bad suits. Yup, whippers-snappers that looked just like the blonde one from Ricky Gervais's The Office. We had to get in a car with two of them during our search for the perfect abode and neither of them could drive any better than they styled their hair. Luckily, they must have moved on to another estate agents as the place now seems to be run by more professional, middle aged, middle class ladies and gentleman that actually greet you when you walk in and seem happy to suggest properties and discuss your housing requirements. This office looks after all the properties they have for sale and rent in Brighton and Hove. I am in love with the house they have for sale on Clifton Terrace but sadly, I don't know anyone who might leave me £1.1 million.

The worst Agency I have tried throughout my three-year stay in Brighton! They advertised a…read moreproperty, handled the viewing and handled most of the paperwork but when the landlord blocked me to avoid returning the deposit they said that they don't manage the property and that they only advertise it! They never told me about the matter and I am left without my deposit with them stating that they can't help in any way!

I've rented room from them and was damage in room since I moved in likely I took video of the room…read moresince day I moved out then when I left the room they were trying to say I made this damage n they were trying to robbing me for my deposit then when i showed video the day when I moved in they became silent so my advice to not trust or deal with anyone in this Agncy worst experience I had in my life

My flatmate and I lived in a flat managed by Property Moves for one year, between September 2017…read moreand September 2018. We loved our flat. It was absolutely beautiful and the location was perfect, but our overall experiences with Property Moves left a lot to be desired. Having read a lot of reviews on Google and other places, it seems that many people have had a positive experience, but we definitely did not. In retrospect, we've been questioning why we were treated poorly and often just ignored--perhaps this was because we were international students (Americans) doing a one-year master's at Sussex? To illustrate the reason for our negative review, here is a list of some of the specific incidents and inconveniences that peppered our tenancy and left us with a generally bitter taste in our mouths. 1.When we moved in, the flat was extremely dirty. There was construction dust on practically every surface. The windows were grimy and smudged inside and out, and there were smudges on doors and doorknobs throughout. The kitchen was the worst. It seemed as though nobody had bothered to clean the flat since the previous tenants left--or perhaps they did not leave it to standard--but we made notes of all of this on the initial inventory because all told, it took three people and about three full days to clean. 2.Upon moving in, we noticed that three of the windows in our flat (which faced the seafront) were loose/crooked on their frames, creating a crack which allowed for a significant breeze, and even water to seep in when it rained hard. One was missing a handle. We requested repair works immediately, and while it did eventually get taken care of, it was like pulling teeth. It seemed like the follow-up/chasing down the contractor/approving the works with the landlord was complicated beyond the ability of PM to handle. It took such a long time and required us to call both PM and the contractor for any information- we were always kept in the dark about what exactly was going on. (Eventually we got tired of this and requested to be contacted ANY time PM had an update for us--which they complied with, for the most part.) 3.Water leak issue: this one is almost comical. About a month into our tenancy, we noticed a damp spot near the ceiling of our toilet wall, as if there were a leak from the flat above. We took pictures and sent them to PM immediately, assuming this was cause for great concern. Well, PM contacted our block management company who then contacted us... but it was like playing telephone. PM reported it as a leak from our flat, Austin Rees took a very long time to follow up, we followed up with both parties who got their signals so crossed that nobody knew what was going on anymore. Even the lady upstairs got involved (and blamed us for having to have her shower and bath wall repaired, haha...) We never actually spoke to a contractor despite repeated attempts to contact. Finally, around March/April this year, a contractor came to assess the damage. The repair didn't get carried out until June or July, so all in all, 8 MONTHS after we reported the damage. 4.In November 2017, our shower drain became completely blocked very suddenly, over a weekend. We were unable to get in touch with PM so we contacted our block management company, who asks that plumbing/electrical works be carried out by specific companies. We were advised to call Aquatech, which we did, only to be admonished by PM when we explained the issue to them afterwards. The procedure they follow for emergency maintenance is in no way elucidated on the contract so we just did what was necessary, in a transparent and quick manner. 5.When we moved out of the flat in September 2018, we cleaned meticulously and very carefully. The pictures we took after our final cleaning speak for themselves, especially when compared to move-in pictures. We paid special attention to the floorboards, cabinets, limescale, the windows, cleaning the linoleum floors etc. Somehow, we still got charged for oven cleaning (which we had done) and for "general cleaning" which just seems ridiculous. We consulted whether to try to dispute these charges which were clearly arbitrary (and absurd, considering how disgusting the flat was when we moved in), but determined that we would rather lose £91 than fight another battle with PM. In general, we found that with enough pressure and repeated requests, PM did respond to us when we needed help. Maybe this was a symptom of extreme business, but it came across as apathetic and unresponsive, which is not what to look for in a letting agency. Almost unfailingly, the agents we dealt with talked to us (and emailed us) in a clipped and disrespectful tone, as though we were a nuisance and not deserving of their time. Perhaps this was a cultural difference, but I find that a sad excuse for treating people (especially young, foreign people) in a rude and dismissive way. Please consider these factors before deciding whether to rent with PM.