I originally declined the propane tank monitor so I could schedule refills on my own, when I needed it. Holtzman added the monitor without asking me, charging more than $200. Then, they failed to monitor it resulting in my propane tank going empty during a snow storm. They won't deliver unless they can see gravel or pavement so my tank was empty for more than 3 weeks. When temps don't get above 25 degrees, the snow/ice isn't melting. Even worse, they required that I send them photos of the road when it was clear so they knew they could see it, otherwise it was a $125 fee for them trying to deliver unsuccessfully. Sadly, I know another customer of theirs who was having the same issue and actually had to stay in a hotel until Holtzman would deliver.
Because propane is my heat source, my pipes froze and I had to get plumbers to fix everything. Even though they broke the contract by not delivering, I will be charged a cancellation fee (~$125) AND "restocking" fee to cancel the contract.
Also, I called multiple civil litigation lawyers in the area but most of them have represented Holtzman resulting in a conflict. That in itself should tell you something. There are plenty of better competitors who ensure their customers don't run out. I highly suggest skipping Holtzman and going with someone else. read more