Avoid this place at all costs. I was looking to schedule an appointment with Holos medical spa for laser hair removal on Deka equipment. My last visit was 4-5 weeks ago( which is maximum waiting time before next appointment ) and I told the stuff about that. I mentioned about tanning spray I had and they told me it's fine as long as I wash it away , ok , the appointment has been scheduled, next day administrator texted me it should be 2 weeks post my last tanning spray session and we can reschedule you , I was concerned about the prices going up because they have special for March and April , she said me don't worry about that I still have all April ahead to purchase the package for this price. Later on when tan spray was completely washed off and faded I decided to finally make an appointment , so the technician told me it's fine as long as tan is gone , administrator though was insisting on 2 weeks post tan thing, I was completely confused and disoriented, but I still was happy i am going to do laser since I got all the deadlines and I could relax . But it was just a beginning of all the mess that this place created for me , the owner of the holos texted me with the new prices I didn't expect and that everything supposed to be payed upfront ( before their administrator again , told me complete different information ) prices are doubled from what I heard before , and she apologised for misinformation, I kindly asked if I still could do at least 1 procedure since it's not but her stuffs fault , she refuses to do so , I texted no thank and said that their customer service is below 0 , she didn't even reply me . I am just a little shocked softly speaking this procedure is not manicure and it's very expensive, I asked questions which never been properly and professionally responded and I ended up in a position I can't get laser now , this place just let me down. I wish this place shut down soon with such an unprofessional owner and the stuff who is working there . Literally the worst experience ever , they ruined my day for sure . Avoid ! read more