Jonathan Lee has been overseeing my diabetes for a couple of years (as well as a few other smaller…read moreissues I've had) and he has gotten me from an A1C of 11 down to a 5.9. He listens, and offers great practical advice. I'm a big fan of the Family Practice at The Crossings!

I went in twice and saw two doctors for a non-critical problem. Both diagnosed me without really…read morelooking at me, even though I tried to explain why it couldn't be what they were saying. I later went to a specialist and was told their diagnosis was completely off. The staff is really nice but I wouldn't go back unless my issue was something obvious and I just needed a prescription.

*Edit* I was contacted by a manager about my experience. He was understanding, sincere, and very…read morepolite, I was told he will raise my concerns to the billing department. I hope that's true. But for that reason my experience was better. When I went to Tristar for a prescription refill, I was told I'll be paying $50 and it will count towards the detectable. They never told me I'll be billed for anything after. Definitely not $300 in total. THIS IS A SCAM!!! Please learn from my experience and don't go there! When I called billing, they said, they don't know what services I'll be receiving and they couldn't give me an estimate before... I was going for a prescription refill. Of course they know what services I need (Shady business) I am going to file complaint with the state for their practices. I was also thinking about taking them to small claim court but I simply don't have the time. So I'll pay this bill and never go there again!

Still super angry regarding the appointment I had scheduled for today. I made a 6:30 am appointment…read morepretty much last minute because I got injured and the other dr needs a referral to see me. His office also required that I go in to be seen by Dr. Holloway before. I WAS late, and that was on me, but I DID arrive within the 15 minute time window they allow. When the receptionist mentioned I was over the 15 minutes, I pointed to THEIR CLOCK sitting on the desk. It said 6:45. She said, well, I have 6:47. REALLY???? I drive an hour through traffic and construction to get here and be told Dr. Holloway won't see me because your clocks say two different things? My phone clock ALSO said 6:45 btw. I'm not trying to excuse being late, but I also can't control traffic, and driving is difficult for me. It's difficult on a regular basis because I have narcolepsy, but today it was also difficult because I had gotten injured again (which is why I needed to be seen to begin with!) Also, I just want to point out that this office takes work in appointments for people who need to be seen right away. So really? I really couldn't be seen AT ALL today because of a couple minutes? Oh, and I still have to drive BACK home this morning, through all that traffic and construction, and having gotten zero help for my back. I'm sitting in my car crying. Utterly ridiculous. The cherry on top of this entire mess was as I was leaving I saw their sign out front flashing "walk ins welcome" and "We can see you now". REALLY???? Yes, they can see everyone except for someone they claim was two minutes over their time limit for an actual scheduled appointment. But they can't get me in for another week. And that was the very earliest, PLUS I'm going to have to cancel another appointment I had just to make their reschedule. It makes my blood boil. They need to fix their clocks and revise their statements about walk ins if they can't fit an established patient in who had an actual appointment for at least another week. I wouldn't advise even chancing a walk in here given this experience. Oh, and just want to add.....when I was on the highway stuck behind a car accident this morning, I DID try to call and let them know I'd be late and to find out if it was still ok to come in. Their phone lines aren't open if you have an early appointment - they turn those on at their "official" opening time of 8 am. So I could reach no one, no answering service, no voice mail, and even the option to reach the dr on call was not working. The ONLY option was to call at 8 am - well past my appointment - or to not show up. Of course, if I had simply decided to not show up given the traffic delay, I would have been penalized for that too. I am an established patient who has seen Dr. Holloway for a long time - I think around five years now - but I'm starting to get really upset by how little he seems to care, because apparently the decision that I couldn't be seen today came directly from him. I have some serious, ongoing physical health problems that need proper attention. This is especially the case when I get injured. But sure, let's quibble over two extra minutes and delay my care. Sure.

Absolutely terrible service, sloppy patient service and poor attention to details…read more I called to schedule my yearly physical and was told to call and schedule online. So, I scheduled an appointment online. There was only one option for a doctor, so I scheduled it with her. It was for a physical, so it really doesn't make much of a difference considering I have no negative medical history. They scheduled it for a week or so later and called the next day to confirm day, time, doctor, etc. They then told me to fast before coming and get there 15 minutes early to update paperwork. I took a few hours off of work to get this done and I didn't eat or drink all day and showed up 15 minutes early to the office and did my paperwork. They call me into the office on time and take my vitals and ask some questions. About 5 minutes later they then proceeded to have the 'office manager' come in and tell me that they couldn't complete the physical because it wasn't my normal doctor (who I only use for physicals), because the new doctor didn't know my medical history. First, I should have had more than one option to choose from online. Then, hey should have noticed that when I scheduled and also when they called and verified. Third, my medical history is in their computer system, they could have easily looked it up and done the physical. Again, there is no negative medical history there, so they could have done it. Lastly, the majority of my physical is blood work. Why would they not be able to do the blood work at any location. This is not the first time this place has made mistakes. I will no longer use them as my doctors and would strongly recommend going anywhere else but here for your medical needs. They are sloppy and do not pay attention to what they are doing. In medicine, that is a very bad thing!

We went in for a follow up after an emergency room visit the previous day. The receptionist…read morecommunicated with dr Schweitzer by text. She would not even see us. We were told to go back to the emergency room.

I have been going to this clinic for the past six or seven years. Mostly, I have gone for colds…read more One time, a couple of years ago, I had a nasty cold that would not go away. Dr. Wei tried various treatment methods and would not stop until I completely got well again. He is very persistent and caring and he takes his time to explain to you what is the issue and what it actually means to your health. I have even been to him to have a complete physical done and he called me himself to tell me the results. My Dad had a nasty cold last winter and one day Dr. Wei ran into my Dad out in public and took the time to ask him is he was better and if his cold had gone away completely. The man really cares about his patients. The rest of his staff are great too. Everyone is very friendly, helpful, and efficient. Note: One of the nurses told me that Sunday is probably their busiest day of the week and sometimes they have so many people that when the waiting room gets full, people have to line up outside in the hall to wait for their turn. I like to go on Saturday mornings because it is usually not that long of a wait to see Dr. Wei.

I have been seeing Dr. Wei at Edmondson Pike Family Practice for years, and I see Eric whenever Dr…read more Wei is busy or unavailable, and they are fantastic! Both are attentive, friendly, and really take the time to listen to all my concerns. I appreciate how they both consider my needs when creating a treatment plan, making sure I feel comfortable with the approach. They're knowledgeable, easy to talk to, and truly care about their patients. Highly recommend!

I am extremely disappointed with my experience at Riverside Clinic in Nashville. My biggest…read moreconcern, and the reason I feel compelled to write this review, is the complete lack of communication from the doctor. Calls and messages go unanswered for long periods of time, if they are returned at all. When you are dealing with your health, waiting days (or longer) for a response is unacceptable and frankly alarming. Patients deserve timely follow-up, guidance on lab results, and answers to medical questions. That level of care was simply not there. In addition, my experience with the nurse who drew my blood was very negative. She was rude and did not appear confident or skilled in performing the blood draw. Unfortunately, my concerns proved valid, she used the wrong tubes, which resulted in most of my lab work being canceled. This created unnecessary stress, delayed my care, and forced me to repeat labs that should have been done correctly the first time. Overall, I left feeling that the clinic is far more focused on collecting payment than on providing quality patient care. It is honestly concerning that they are able to treat patients privately without insurance given the level of service I experienced. Between the doctor's failure to return calls and the clinical errors with my lab work, this has been the worst healthcare experience I have ever had. I would not recommend this clinic to anyone seeking attentive, professional, and patient-centered care.

Absolutely amazing and solved my issues within one visit! I am absolutely dumbfounded at how…read morequickly my medical issues were addressed and taken care of! I have been to doctor after doctor and on med after med. I have been covered in hives for 5 years. And now I am hive free and feeling better! Practitioner Anna is a wizard! Absolutely worth every single penny.

I have been a loyal patient at this practice for over 10 years, and I am absolutely disgusted with…read morehow they are treating people right now. I started with Dr. Johnson, was moved to Dr. Ducey when he left and then he handed me off to his nurse practitioner, Emily Reeves--who I've been seeing as my primary provider. Now, out of nowhere, I find out she's leaving only because I messaged about an appointment. No call, no letter, no warning whatsoever. That is completely unacceptable. There is no way a provider just "leaves" without any notice to patients. The fact that this office couldn't be bothered to communicate that shows a total lack of care and respect. After over a decade of being established here, I'm suddenly being told I have to find a new PCP--not just for me, but for my mother with Alzheimer's & stage 5 kidney failure, who depends on consistent care. It's beyond careless. What's even more insulting is being told I'm considered a "new patient" and can't be seen by the doctors. How does that make any sense when I've been under this practice for years? Passing patients around and then abandoning them when it's inconvenient is not healthcare--it's negligence. This place clearly has zero compassion for their patients anymore. Long-term patients mean nothing to them, and the way this was handled is completely unprofessional and unacceptable.

This office needs to learn TIME MANAGEMENT!!! Used my lunch hour to go to my appointment and was…read moreearly so I could get a refill on my medications but still sat for 30min without being seen. Had to leave and return back to work due to their horrendous punctuality. Every single appointment I have with this Dr office is a bad experience. If your appointment is at 11 they don't bring you back until 10+min after your appointment time. They have a policy if you're 15min late they will charge you a fee. Yet they don't even bring you back for your appointment until well after your scheduled time. Even if you arrive 30min early you end up waiting 40+ min to even be taken back and then you sit and wait another 20min for the DR to even come in. If you have that many patients and want to spend the right amount of time with each one then you need to space the appointment times further apart.

I'm still a patient. Nurse Lori is gone but we recently visited with Jacqueline Rendeczky NP…read more Jacqueline was great. I've been a fan of having annual checkups with nurse practitioners over doctors for years. I find that I often get more personalized attention and time and also creativity. Jacqueline delivered on my expectations. Jacqueline does checkups for grownups, kids, and even well-woman exams. She is awesome. As a side note, the office is small which means you can get same day appointments.

I have been going here for my physicals and sick visits for several years. I am always happy with…read morethe care I receive. I have always been able to get in on the same day when I am sick, which I greatly appreciate. When scheduling physicals, the appointment is usually within a week or two. Robin, the receptionist, is so sweet. She always remembers who I am, and does a great job at the front desk and phone. There have been several different nurses over the years, but right now, Nicole and Natasha are great! I like them a lot! Kathryn Fordham (Katie), the current NP that I see, is wonderful! I like her very much! She takes a lot of time with me, she is patient, seems interested, doesn't rush. The office is very clean and decorated nicely. I do like that I can get a cup of coffee (Keurig) on my way out the door too! That's a bonus!! I highly recommend this medical practice.

Office manager incredibly rude and unprofessional. Amazing how someone of her low caliber and…read moreintellect can be allowed in the health field much less a manager. Complaint sent to TN. Better Business Bureau who reports she never responded to their multiple letters but they have had other complaints against this office. Zero Stars

Seems like their answer to everything was 'put some breast milk on it.' When we went the more…read morenatural route we were told we couldn't even get a prescription to try if need be (even one that was not an antibiotic) because we just needed to let "it" run the course. Bummer when we are huge advocates for natural remedies but not able access additional options alongside the natural ones. This place used to be amazing... maybe after Covid, like so many places, businesses showed where they really stood on matters. Amazing what a pandemic will unveil.

So this clinic is so understaffed or so poorly managed. Getting a Dr note and paperwork for my…read morewife has been a nightmare. We have lost 6 weeks or better income because this clinic won't submit paperwork or provide Dr note. This lack of response has cost thousands. We are transferring our whole family away from here. Be ware!!!!!! Only good for urgent care situation. Do NOT use these guys for primary care!!!! You will regret!!!​

Sam my Nurse was absolutely amazing. She was kind and compassionate and made me feel very…read morecomfortable. She went above and beyond to take the time to explain in detail and answer all my questions. Sam is the only reason I would come back to this clinic. SAM YOU ARE AN ANGEL!!!!!!

I am a Marine- inactive. Lived in So. California, Chicago, West Hartford, Michigan, and by far the…read morebest doctor I have EVER had... The Administrator, Jeremy does a GREAT JOB of making sure if you have questions, he makes time for you. The Founder Dr. Nguyen is one of my personal favorite people to talk to, in general. My only advice is to be honest. Honest!