This negative review is the result of the poor customer service provided by Hollis. In the last two years, I have spent several thousand dollars on Hollis equipment because my local dive shop carries their line very heavily. I think the manufacturing and design of Hollis equipment is outstanding. But beware if you need Hollis to provide any service. You will disappear into the back hole of "we have your money, now go away and shut up." Shame on you, Hollis!
In the last two years, I have purchased a BTR500 drysuit, a 500SE DC7 regulator setup, a 150LX DC7 regulator setup, F1 fins, an M4 mask, and an HTS 2 Buoyancy Compensator. I am a walking/swimming advertisement for Hollis equipment. But when my dive shop ordered a $65 yoke-to-DIN conversion kit (THREE MONTHS AGO), my money disappeared into that black hole of poor customer service. The dive shop tells me, "That's Hollis, it takes them forever." When I ask them to follow up, they tell me, "We have, they don't answer."
So I contacted them myself. No response. Not even a "we have forwarded your e-mail to the proper department" e-mail. JUST SILENCE.
Hollis is building a reputation for poor customer service. I can only hope that this review will accomplish two things: People will stay away from Hollis until they improve, and Hollis will get the message.
Hollis, get your act together and start placing an emphasis on customer service. read more