Do you want the good news or the bad news first?…read more Okay lets get this over with: here's the bad news. The flat was a long dark tunnel, with kitchenette and bathroom in middle without windows. Fitted with only low wattage bulbs, the mattresses on our beds were from the 70's and nearly swallowed you up whole. The bed sheets tiny old cheap terry toweling ones that did not cover mattress which meant I woke up with nose pressed against it gross. I could not sleep on mine and had to move to the couch with my 18 month old son because his cot smelt, lets just say, very strange indeed. The kitchen utensils are thrown together old bits and pieces. The frying pan was fuzzy with the Teflon coming off (the owner did bring us a new one on request) There were only two hobs one of which did not work. No oven, no toaster. We had to bring our own toilet roll, tea towels, washing up liquid There was nowhere comfortable to sit other than on the wooden bench in the kitchen or a daybed also in the kitchen. The owner told us with a big smile, she would do us a 'special deal' on the sauna she said it was normally 10 euros to fire it up which we already thought was a rip off then she told us that was PER PERSON!!! (she was offering it to us for 30 instead of 40 if we went in with four people) Gee thanks but no thanks. My parents (old age pensioners) were extremely disappointed and when my mother went to pay and realised what they were charging us 1644 (inc. taxes and cleaning) which works out at 234 per day (!!!) she said she has never ever paid so much for such bad quality in her 35 years of holidaying in Tirol, the owner just tartly replied that we were given a quote and we accepted it. My mum was shaken at the tone and treatment she received at the hands of the owner. Here's the good news and that's where the one star comes in. The apartment was clean (and so it should be considering cleaning fees) and warm and is very close to the Fleckalmbahn gondolas which means its only a few steps away with your skis. The ski storage was good too. My ski boots had a more comfortable place to sleep than I did! We will never ever book here again, and it seems that The Hanserhof owners are quite happy to make their money with ripping off people once, probably knowing fine well that they will not book again. I guess the location ensures bookings. It's such a shame, the place has potential and they waste it by charging exuberant prices for a very low standard. Very, very disappointing and I am sorry for my parents who are old age pensioners and had to endure this place and my mother who was dumbfounded at the response of the owner. Sorry mum, sorry dad! Do not book here and waste your money and risk ruining your holiday!