I love getting all my crafts items from hobby lobby! They have a great selection and usually have sales running. Some stuff isn't the best quality but the prices usually make up for it. There are always nice ladies working at hobby lobby. read more

I recently had four pictures reframed, all different sizes. The cost was right around $300. One of the pictures was a large size, 16 x 20. While we were hanging the picture this weekend, that particular frame did not have glass in it. The other three framed pictures had glass. I brought the picture in to show them there was no glass. He looked at my invoices and told me that I wasn't charged for the glass for that frame and another frame, an 8x10. Four newly framed pictures, three had glass , one did not. ????? Why that particular frame, I don't know. $26 later, I paid for the glass. He said he wouldn't charge me for the 8x10 glass that they "gave " me. The employee had to redo the back and everything that it entails to put the glass in, that should have been put in the first time. I just assumed that if you buy a picture frame and he asks, what kind of glass it was that I wanted, he would put glass in all of them. I gave them my information including my phone number when I placed the order. Common sense would have been to call me and this could have been taken care of in two minutes. Customer Service could use an upgrade. read more

I can't believe I have to write this! I've been a loyal customer of this hobby lobby for years. Today I purchased my items and left the store. I heard a beep and stopped the second door the door opened and I walked out. the new asst manager came out after I had made my way all the way to my vehicle and he took a picture of my vehicle. I got out and tried to talk to him why he was doing this and he ignored me and walked into the store. I'm not a thief so I grabbed my receipt and went back into the store. he claimed someone told me to stop, which it never happened. the asst manager proceeded to tell me that I set off the theft alarm and this was his duty. wow. this is how you treat loyal customers. no apology from him. Do better. If you are so worried about theft. have someone at the door checking receipts. instead of following someone and taking pictures. to verify if they are a criminal. You owe me a huge apology! im absolutely disgusted at this man's behavior. this man is goin to lose you customers if he treats people like this. I get there are thieves but this isn't the right way to treat customers. read more

Always a clean well stocked store. Friendy service. Large parking area. Watch for discounts

Among the things I bought were a set of floral clippers for silk and dried stems. When I got them home, I tried them only to find they were vastly inferior quality and barely cut paper. When I returned then the next day, the clerk told me they didn't accept returns, called the store manager over who inspected them and loudly said that they were VERY used. She bought a pair and she loved HERS. I explained that I had just bought them the day before and thought they shouldn't be sold in the store because they were such horrible quality. I was made to feel like a criminal and embarrassed in front of other customers. I will never go back to this location and perhaps to Hobby Lobby. read more

Oh, Hobby Lobby, you just smell sooooooo good! Friendly staff, most items in stock with good selection, and prices are fair. Miss the 40% off coupons though, but sales are routine on bi-weekly schedule. read more

I appreciate that every hobby lobby I've been to across the nation is laid out in a familiar way. It's simple yet organized. I can always find so many nice things for decent prices! An excellent selection of fabrics! I've recovered my dining room chairs with their fabric more than five years ago and the fabric still looks outstanding - Even though it gets out on it and spilled on all day every day! I've purchased picture frames, craft projects, and a few furniture items as well and they've all been high-quality items! read more

**Warning*** If you dont have unlimited funds, come in here with a plan! I absolutely love this place. If you see something on Pinterest I'm sure you can find what you need for your idea here. They have everything from Christmas decor to puff paint, science projects, fabric, signs, flowers, you name it. It's like a black hole. You won't get out before the kids get out of school if you don't go early. I leave out of there with all kinds of plans. and a basket full of stuff. It's much like Target in that way. come in, grab a tiny basket and roam around. I guarentee you will have fun. Heck, bring your sister. Double the fun! read more

Great place, friendly and lots to look at. Always have great deals. Clean store , fair location , can be a pain. Def. recomnend read more

I've been here a lot lately and have had good experiences every time. People are helpful and if they don't know the answer they will get someone else. It's usually easy to find a staff person. I appreciate the sales and how if something you want isn't on sale you can use the online coupon for 40% off one item- you can print it ahead of time or they will scan it from your phone. Frames seem to almost always be 50% off and they have awesome ones. My office is decorated with their wall art- my house is too- they have something for everyone. Their paper crafts are great and so are their baking items. Great and friendly service and awesome selection! read more

now setting aside the ceo and corporate bullshit from this store, its great! they had all of the crafting items i needed, from fabric markers to threads/needles to jewelry kits. decently priced and very lovely staff. though, didn't appreciate all the old people starring/glaring at me over my nirvana tee. but they'll die of old age soon so its ok later, nerds read more

To start off this is my first review on Yelp and I'm glad my first review is on a very well ran establishment! This store has everything that you would need if you are into diy/crafts, home decor etc.. They have the best sales so your wallet doesn't shrink, Not to mention the staff are great and the store manager James was very helpful! Next time I'm in Colorado Springs I will deff come back! read more

Ok So now it's gone to far. When I go shopping for school supplies in August the last thing I want to see is row after row of CHISTMAS. Give it a break. read more

Great options for all my kid's hobbies and crafts

Had two framing done there, bury time I had Summer who's pleasn and had attention to details. Job well done! Thanks Summer!

I liked this store more when it was an ACE Hardware., As is typical of most hobby stores, it is full of crap that I wonder why anyone would want. I am obviously not a crafty person. Store seems cluttered, but that is the nature of hobby/craft stores. Seemed like check-out process took longer and was more disorganized than it should have been. And I have never understood how a hobby/craft store can be closed on a Sunday. Weekends are when this kind of activity is most likely to take place. I get the religious stuff, but really, can't they find enough Seventh-Day Adventists, Jews, Wiccans, atheists and others to keep the doors open on Sunday? read more

Very clean store with a wide selection of craft, home decor, and hobby materials. The place is huge, so I asked an employee where I could find picture frames. Big mistake. She just sort of looked at me like I had asked for her first-born child to be sacrificed at the altar of stupid questions before she gestured vaguely in a direction and said something snotty and condescending. Ugh. Finally found what I was looking for, only to be thwarted by a cashier who was engaged in chatting with the other cashiers, but couldn't figure out how to scan items or be bothered to interact with me. Great place to find craft stuff. Good luck trying to find any sort of customer service. read more

Let me start out with my love for Hobby Lobby. I'm not talking about a mediocre love here....This is the real deal. Haha I will trek to a different store if I have no choice but nothing in the Springs compares. They have a HUGE selection. They always carry what I need, even harder to find items. Pricing is great as well. That being said, customer service here is HORRID. I you ask someone where something is, they look at you like you just told them to jump off a bridge naked. On top of that the cashiers are always talking back and forth to one another. This doesn't bother me but when a customer comes up, it takes little to no effort to acknowledge them as a person. When it's time to check out, I'm made to feel more like a burden then a paying customer. It would be really nice if they worked on customer service because other than that, this is a great place! read more

Always love finding things here, but this location always has ridiculous lines. Such a bummer!

No where on their website or maps or anything does it say only senior/high risk allowed til 10:00. It all states open at 9. Needs to be posted so people don't waste their time driving from far away only to be turned away. Extremely rude! read more

I love Hobby Lobby! So much stuff in this store you can spend hours and hours in here. Whatever you want they have particularly in crafting, home decorating, painting, you have to go to see. They also have great sales, every week there is always tons of different departments that have 50% sales and don't forget the coupons they offer. They have such unique looking decorations for your home, your yard, misc. type furniture, iron/metal works, art, etc. Just an overall amazing place. read more

I like Hobby Lobby, why then the horrible rating. The bathrooms are HORRIBLE!!!!!!!!! They honestly look like they have not been scrubbed in ages. The floors are filthy. Everything was gross. There were no paper towels in one of the dispensers. Clean this place up, please!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

By far the worst experience I have ever had!!! The manager, Scott, was sooo rude to me, yelling at me from atop a ladder after I asked for his name and an employee called Dawn, told him that he had been rude to my 30 year old professional daughter. I have never had anyone talk to me the way he did. If this is the best representation of a store manager, then Corporate needs to revisit whom they put in that position!!! Customer service is supposed to be number one and Scott has a bad attitude and yells across the store at the customers. Other employees apologized to me for his incredible rudeness!! UNBELIEVABLE!!!! Employees should not have to make apologies for an ignorant, grown man!!! He is supposed to set an example!! Obviously an extremely uneducated individual, whose manners elude him!! Time to get a new store manager Hobby Lobby! read more

I've been taking watercolor lessons here for 6 years. The store is kind enough to give us a back room with tables, chairs, and good lighting. Hobby Lobby carries the 140# Arches watercolor paper we all use and a good selection of supplies. (Perhaps the selection is too good because we all end up spending a lot of money there.) read more

So first of all...I LOVE HOBBY LOBBY. I like EVERYTHING. I WANT everything and they have amazing prices. I have purchased everything from my daughter's birthday party decorations (zebra-print) to the kitchy knobs on my kitchen pantry doors to the fabric for my dining table cloth to Christmas tree ornaments and Easter basket treats & toys. They have great scents for my wax melt warmer, and everything is on sale at least once a month (or so it seems). I can also use my Hobby Lobby iPhone app to get 40% a regular priced item if what I purchase isn't on sale. Here is the 'con' (at least with THIS location): Customer service is POOR (like, as low as customer service can get). Now, there is ONE young lady that is incredibly helpful and pleasant so I try to seek her assistance out if I spot her. Otherwise, many of the employees act as though the customers are imposing upon their day by being there! On countless occasions I have been blocked from an aisle by stacks of boxes and no offer from present employees to clear a path for me to get (and BUY) the item I needed from that aisle. If you have the nerve to ask someone on the sales floor a simple question, expect to receive a deep sigh of contempt and a terse answer. On one occasion I recieved this huffy treatment WITHOUT even receiving eye contact from the employee I was speaking to! Even the cashier (yes, ONE- you know THE ONE lady that always seems to be cashiering and she REEKS of cigarette smoke-how appealing!!) can only be bothered to refrain from her conversation with another employee about 50% of the time I have shopped there (and I shop there several times a month). Not a nice 'last impression' of the store after your visit. I would MUCH rather self-checkout! Overall, this Hobby Lobby is CLEAN, inexpensive, offers a multitude of items for numerous crafts, decorating and fun projects, and has many nice quality items. However, if you are expecting to be treated as a valued customer...you will not get it here...unless you by chance get the ONE stellar employee (I need to pay closer attention to her name badge the next time I am there...). Thus, 4 out of 5 stars. read more

Very helpful employees, calling around to find the other of the two stands I needed since this store had just one. I applaud your Christian principles, and support them even though at times I have wanted to shop on Sunday - but it helped me to be principled to know I could just as easily shop another day and keep that day for the Lord. I am sad that some people in this country and commenting on this store think it appropriate to join the chorus of haters. read more

I could spend HOURS in this store! It's packed with the most wonderful home décor, craft supplies, frames, wedding stuff, paint, everything I ever need is there! The store is clean and organized. read more

Visited this store on Saturday morning and was very fortunate to be served by one of the most courteous and helpful members of staff I have ever come across. Was looking to get two prints framed and I really didn't know what I wanted. Albert came to my rescue and really helped me out, giving all the price differences and even helping with frame color choice. The customer service I got from Albert was outstanding and will make sure I return to this store again. read more

I usually enjoy Hobby Lobby and those who work there are usually helpful and nice. Average shopping experiences. But recently not been as good. I ordered a rain check on,cube vases and two of the five brought to me were chipped, I was offered a minimal off or take as is, I did take as is, but wasnt pleased, no apology, we can redo your order, just here you go, take em or,leave em, literally left them with my alternatives and gone. Today I had ordered picture frames, needed 7 and only had 2 in store, so we placed an order. Went well,got call, they were in, went to get them and handed my paper to manager telling him, I was in to pick up rain check order. He took paper. I strolled store kept watching for him and after 30 minutes plus asked him if he had found them, he laughed said OH I,PUT IT IN MY,POCKET, THOUGHT YOU WERE ORDERING. Not sure how he orders things but that shouldnt be one of them. So he takes paper out of pocket, calls for them. I wait another 15 minutes plus..and then have to wait in line..good hour for a quick pick up....NOT GOOD....What should have been done...he should have said. OH I AM,VERY SORRY, I MISUNDERSTOOD AND LET ME GET THOSE QUICKLY FOR YOU..and when they arrived, rung, ME UP with an apology on wait and a thank,you for understanding. So without an apology and help, there was no understanding on my part. Miffed and displeased at best. ok two bad times things handled sadly at best, third a charm or me to wise up. Customer Service is still important..RIGHT? read more

Hobby Lobby is THE store to use whenever you have any project or a need for gift ideas. This one is large and has everything imaginable from art supplies to yard and landscape sculptures etc. In particular, their paint supplies and equipment are good quality and selection. The synthetic flowers for use in arrangements are there and stock is rotated throughout the seasons. Any craft project can easily be supplied with one stop. When framing pictures and photos I can find what I need with a good selection to choose from. However, when I need a custom job they are available for that as well. The framing department gives expert advice in choosing frames, matting, glass etc. to design the best setting for whatever you are having framed. They often have sales on framing and it is good to time your project for the savings up to 50%. Caution: their service is in such demand that you need to give yourself plenty of time, especially around holiday, gift giving times of which Christmas is the most challenging. They offer many different classes and workshops throughout the year for people to learn something new or pickup the latest techniques. Moreover, I happily patronize Hobby Lobby whenever I can because they do not sacrifice their Christian values to the almighty dollar. That means they respect Sunday as a day of rest and are not open. They also stand up for moral principles and this has particularly upset the secular forces to the extent that Hobby Lobby has had to defend their rights (and each of ours, by the way) in court even as high as the Supreme Court! That takes courage and I admire them for that and will support them as much as I can. read more