The surgery I had here in 2018 somehow fell apart, so I needed it done again. If I had any…read morealternatives, I would be crazy to go back to this clinic - but since I don't, I went to them again.
I already knew before I even got started that I needed surgery, but I still had to go through FIVE appointments just to get the surgery scheduled. This stretched out for well over a month, with me being in pain the whole time.
Every time I needed an appointment, I had to call them, talk my way past a useless robot, and then get put on hold for an obscenely long time. Then at the office, they kept me waiting 30-60 minutes past my scheduled appointment time every time. Maybe your office wouldn't be so hopelessly swamped if you didn't force people to go through a ridiculous number of unnecessary appointments.
When I finally got the surgery scheduled, I had to go to a hospital very far away in Oregon City, even though there are plenty of closer options, and communication on the day before the surgery was not as clear as it should have been.
On the day of the procedure, I was forced to wait outside in the cold and then walk a long distance around the outside of the hospital, while starving, all because of blatantly wrong signage on the hospital.
After the surgery, they referred me to physical therapy, who refused to take my insurance even though it is a division of the same company, forcing me to enter another round of phone tag and ultimately figure PT out on my own.
They gave me a brace with pads that fall off way too easily, and told me that I was required to wear it everywhere at all times. Well surprise surprise, some of the pads got lost. When I called them to ask for help replacing the pads, they were unable to help, leaving metal digging directly into my skin. I ultimately had to remake the pads myself using supplies from a crafts store. They also failed to provide me with the crutches I needed, and I had to supply my own.
I needed multiple doctor's notes for my work and for the Employment Office. Are you sitting down? ROC charges you $30 every time you need a note. My insurance already paid them over $60,000, but why miss yet another opportunity to nickel-and-dime patients and kick us when we are down? I think this is disgusting and greedy (although it is not illegal).
ROC subjected me to every hassle they possibly can. This experience was extremely stressful, and the whole process could have been completed in just the time it took for the surgery to be scheduled.