This HMV store is located inside Intu Potteries in Hanley, Stoke On-Trent. It is quite a nice store, it is a good size and a good selection of dvd's and cd's. I mainly come in to take a look at the cd's, especially albums from Englebert and Frank Sinatra, I noticed a wide selection of CD's, in some form of alphabetical order, yet I found it to be disorganized, it was arranged into categories and then alphabetical order, hence became confusing, and I didn't realize that until I got all the way through the alphabet a good 2-3 times. The layout of CD's really needs sorting, as it did seem confusing, as they was such a big selection it always would be hard arranging them, but they didn't seem to do a job here. Prices for me seemed a little pricey, a little expensive but still some of them were on par with Amazon's price for new, but considering what used CD's can be bought for and from other sellers new on Amazon, it was a little pricy. For example, as CD's are going out of fashion, they should be much cheaper, and I still was hesitant about paying £6.99 The signal in this store is weak, so it can be hard to price-check on your phone. As this store appeals to a younger market, selling entertainment products, this is one of the stores that doe and should have some sort of wi-fi, or at the very least some 3G/4G signal, and considering even Lush has free wifi, HMV should too! The staff here seemed okay, although he seemed hesitant about signing me up to the loyalty scheme and telling me it wasn't free, as I thought it would have been, which is a little bit of a rip-off and makes it less of a rewards based system, and more of a punishment. I decided not to subscribe as I rarely visit HMV. The range of all other items was okay / good, but still the prices remained poor / satisfactory, even the offers were confusing, for example Alvin and the Chipmunks: Chipwrecked can be bought for £5.99 or £2.99 for any purchase, but still it remains £3 to buy on Amazon and it sells for about that, making it not much of a savings. The 2 for £5 / £10 offer also was confusing, it was on cheaper albums that were not really worth much online, and only few of them. Overall, it is just too pricey here and they make the prices seem great by using "Special Offer" promotions which is a little misleading, considering this factor, an issue with the arrangements of the CD's, the staff being merely average, I feel I can only give this HMV store 2 stars. read more

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HMV in the Potteries Centre has a very large selection of DVD's, CD's, video games and consoles. The prices tend to be quite good and they regularly have special offers such as 3 DVD's for £20 or cheap games console bundles. The store layout is very good. Everything is arranged into different categories with special sections devoted to things such as the current top 40 singles so it's easy to find the what you are looking for. The staff are friendly and even though there is sometimes a large queue, they are very fast at dealing with people so you don't usually have to wait long. read more

I do find HMV to be rather pricey now that you can compare the prices with their online store, but its always nice to spend an hour milling around the displays. I like the potteries centre branch of hmv as they have a very good vinyl section, which is unknown in other music shops in the area. They also stock albums and singles from lesser known bands, and happily play less established artist on HMV radio which makes a nice change from having the same stuff rammed down your earholes in every shop! The store is always well orgainsed and manitainedyou rarely find cds in the wrong places. I dont really use the dvd or games section of this HMV so cannot comment on those areas. I do like the small book area though, as they have some excellent offers where you can get 3 books for less than the price of one, and as a massive bookworm this saves me a lot of money! read more

hmv is great for all the old and newly released cds . raging from jazz to pop There all in alphabetical order and at cheap prices the store is massive and its easy to find and accessable for both wheelchairs and pushchairs . The staff are helpful and will find you anything you need the store is clean but at times can get abit rowdy with the teens . i think the store needs modenizing abit as it ben like it is now for years and is due for a new lick of paint . The ques can be bad during xmas so thats onething you would have to suffer they also have vouchers which are ideal for gifts . read more

The shop is great ,the only down side is its not great for disabled people who use a scooter these days has a wheelchair has i do, it stops us wanting to go out its not just hmv but all shops well apart from game have the room spaced out, thou game need to make more room cus i crash into things and that's going cost the shop on breakage that can't be helped by disability we need to live to read more

Hmv has the most amazing range of music, DVDs and games. Anything you want they have either got in stock our can order. The access for disabled is good. The store is always clean and tidy. The staff are friendly, polite and helpful. read more

large store with very helpful staff. hmv is a great place to go for dvds, cds,posters and games. read more

This HMV is a big store and has a great range of stuff but can be a bit pricey and lacking specialist genres of music.