The appointment manager is not professional. He was rude and confrontational. I don't understand…read morewhy, but his behavior should be addressed to improve customer service quality.

Went in for an oil change was assisted quickly made reasonable recommendations and fair pricingread more

Angel is very nice! He is a busy man so you have to have patience. Recently he worked on my car and…read moredid several repairs at a reasonable price. However, he had fixed something that caused something else to not work properly but he immediately had me take my car back and fixed it. I would recommend this place because they have worked on other family members cars and provided great service.

Have been taking my daughter's car to this auto repair shop for the past 3 years and they have done…read morean excellent job in her Hyundai Elantra. Very reasonable price, they offer warranty, Angel was very helpful and polite. My Dad is a mechanic who lives in LA so every time Angel gives me a quote I ask my Dad and he agrees with Angel's quotes, is hard to trust mechanics but this auto repair shop has been the most honest so far, this is coming from a mechanics daughter :)

Got my car here and it was an easy process my salesman wasn't pushy listened and worked with me to…read moreget me a good ass payment with 0 down fucks with them

After the issue with my oil change and filter last week. I posted the issues on Nissan website as…read morewell as Yelp there has been no response to the occurred issues. However I received a letter requesting to trade my Vehicle with a bonus rebate and today a discounted oil change. It's an auto mailing for it they knew they just opened old wounds. They should buy a clue for the service level it may be found.

I had a positive experience at Friendly Ford. I traded in my 2017 Explorer for a 2025 Explorer. The…read morestaff were friendly and helpful, especially Bobby and Daryll. They were willing to explain every detail I asked them about. Someone sat in my new car with me and showed me all the features. I got a great value for my trade in and a good price on my new car. I'd definitely go to Friendly Ford again in the future. It's also conveniently located on Decatur just off the 95 freeway.

These guys are sharks. Sell you a car and warranty work is impossible to get done…read more I no longer come here now that I pay for repairs because I remember the treatment I received when my bronco was on the verge of being a lemon!

Whether it's my tires and brakes or oil and other fluids, I know I can depend on the team at the…read moreSimmons location to get it done, promptly and precise. I've been a repeat customer for a few years now and I must commend Dirce and Sunny for always coming to my rescue. I appreciate not only the service to my vehicle, but their warmth towards me is also top notch! Most recently, my tire was in need of air but Dirce would not let me leave without first ensuring the tire was ok...well, it was not! Thankfully I didn't need a new tire, instead they patched it up for me! So so thankful that they took the proper precautions and kept me safe on the road. Highly recommend =)

Joshua was so kind to help me explain wheat was wrong with my air conditioning and Dearsay the…read moremanager helped me find another mechanic to fix what they aren't able to. Awesome! Even fixed things I didn't mention NO COST!

I have been going to Gabriel and Randy for over a decade. I have used other mechanics and no one…read moreelse compares to them. They are the best mechanics I know. They maintained my 2009 Mustang GT and installed a bunch of custom after market parts for me. I have price checked them periodically and they always charge a fair price. It's hard to find a mechanic you can trust and I trust these guys. I intend to be a life-long customer.

My mom took her Sienna here and they gave her honest good service at a great price. Highly…read morerecommended!

Thank God for these guys. I practically ruined my car trying to do my own coilover job. These guys…read morewere able to reverse all my mistakes and get me back on the road. My car rides like brand new now. Thanks again guys.

Absolutely unacceptable! They've had my husbands car for OVER A MONTH. Kept saying they were…read morewaiting for parts and "they'll get back with us". Silence. We kept calling and calling and they're not answering. Don't even bother sending your car. Def not worth the wait time.

I went to this location due to being referred by a coworker. I took my car there due to my vehicle…read morestating it was loosing power and decelerating. It was diagnosed as a fuel pump issue. They assessed my vehicle stating I needed to replace the high-pressure fuel pump, fuel pressure sensor, and purge solenoid valve. After The vehicle was in the shop for 2 days I began to call them and question what was going on with the vehicle. They kept saying they had to check different things and they would get back to me. A day and a half passed with no response. I contacted them. They said that they would get back with me. Again no response. At this point they now are not answering my phone calls. I went to the location. The vehicle was paid for before they will order the parts or do any work. I got my vehicle back. The vehicle was not starting properly and was still hesitating. I took the vehicle back to them they told me nothing was wrong with the vehicle still it just had to adjust. I drove the vehicle some more and the vehicle started making a weird noise and began stalling again. Two separate mechanics told me It was a failed fuel pump. I took the results by these two mechanics to them and gave them the code. They stated they would take care of it and assess it.They kept the vehicle for 3 days. During this time they failed to give me information and said would call me back. They finally returned my call and gave me their new estimate which had nothing to do with the fuel pump. They stated battery. Engine coils, and spark plugs needed to be replaced.This is the estimate they gave me. QUOTE...... Product NEW BATTERY 760/960 AMP 293.99 1.00 $293.99 Product SPARK PLUGS IRIDIUM 20.20 6.00 $121.20 Product IGNITION COIL 90.86 1.00 $90.86 Hours DIAGNOSTIC, LABOR REMOVED AND REPLACED SPARK PLUGS AND COIL, INSTALL BATTERY 380.00 1.00 $380.00 Subtotal _886.05 + Tax (8.375%) _42.38 Total $928.43 Amount Paid 0.00 Quote $928.43 The woman states that this needs to be done before they can evaluate if the fuel pump is working correctly. I inquired as to what does the battery have to do with a fuel pump but she kept saying that it did and it must be done before they can work on my fuel pump. She then stated well it probably wasn't the fuel pump we fixed It must have been the other fuel pump. At this point I wanted my vehicle back. Up on the return of my car several items were stolen. I have currently filed a theft report on this company and have also reported them to the better Business bureau. I do not recommend this place. They make whatever's wrong worse so they can charge you more money and don't even fix it properly. They diagnosed things just to get extra money to actually fix what the real problem is. Do not go there they will rip you off and mess up your vehicle. They did not attempt to make the wrong right.