My mom was told $800 for a radiator. She said ok for the radiator only and came back to a $2000 bill that added two UNAUTHORIZED services. Blake and Scott the manager took advantage of, and did not help to alleviate, what they claim was a communication mistake. Blake continued to repair two other hoses, one for AC and one for power steering pump. SHE ONLY AUTHORIZED THE RADIATOR. They refused to help the situation, argued with her and blamed her. She took out a loan to pay 1500. After that, Blake failed to communicate details with me when I called in and I paid $550 over the phone because Blake gave me the impression that $550 was the total and only bill for my moms car (I had not talked with my mom yet and made the payment to surprise her and help take care of her bill, I later called to let her know just to have her crying in the phone and telling me what Blake and Scott did) Scott the manager has not helped the situation and plays it off saying the 'bill is paid in full'. Yea, got that part Scott....What can you do for your mechanic doing UNAUTHORIZED work and misleading two people...a woman going through a divorce and her active duty military son who is in NC trying to help her. Blake showed miscommunication on two occasions for the same vehicle. Two wrong people to take advantage of and refuse to even help alleviate your lack of communication, HKT. I would expect help in labour reduction cost for the unauthorized work. But when I called Scott, he pushed the phone to Blake, refusing to be a manager and take care of the situation caused by one of his workers read more
