Sales staff were friendly and helpful. But when our slide out stopped working 3 months after we…read morebought our trailer, getting it fixed by Can Am's service center was an exercise in futility. We explained that we needed our trailer 3 weeks hence, as we were headed to Nova Scotia for a 2 week trip. They said it shouldn't be a problem. After two weeks of hearing nothing, we called. No one would return our calls. Finally got someone on the phone after multiple tries. When I asked if the problem had been fixed the person on the other end of the phone said: "Uhhhhh, yeah. Haven't gotten to it yet." When I asked if if it would be looked at (a week to go now) he said: "Uhhhhh we'll try." Flash forward to 3 days before departure. Still no answers to our repeated messages. When we did get through, The same guy said: "Uhhhh, yeah we didn't have time." My wife went out to pick up the trailer the next day. They didn't even have it ready to go. She had to wait until someone towed it out front, and just dropped it there and left. No one spoke to her about the issues we were having, offers to try and fix it with a day to go, nothing. We ended up calling another RV retailer that we had bought our last trailer from (regretfully they didn't have the model we wanted when we went to upgrade our old RV and we had to purchase from Can Am, unfortunately) and asked if they could get it into their shop last minute to see if they could help. They told us to bring it over (which we did) and they were able to address and fix the problem in less than an hour. The slide out motors were out of sync apparently, and they were able to get that fixed without parts, etc. They didn't even charge us. Can am are all smiles and helpfulness until they get your money. Then they just don't care. When you are spending 55K on a new trailer, the service should at least be adequate. Do yourself a favour. Give this company a pass. Worst service I've ever had.

For initial trailer sales and setting up hitch work, I give 5 stars. However, their after sales…read moreservice is poor. On our first trip with our brand new trailer, the fridge door panel fell out, and jammed the fridge door. We got it repaired and two trips later the "repaired" fridge door did the exact same thing. We took it back and requested the door be fixed properly and few other issues that developed over the short time we have had the trailer. We told them the date we would next need the trailer and were assured the repairs would be made. One month later I called to arrange pickup four days later and upon arrival not only did they have no record of me calling for pickup, the repairs had not even been started. As a result I had to wait for some ad hoc repairs to be made, taking time away from other tasks I needed to do that day. There seems to be a complete lack of coordination, follow up on repairs and customer service issues, and consideration of the customers time. We have been long time customers but service seems to be going downhill. For all the money we spent on the trailer itself and additional warranties, we are not impressed!!

Staff made us feel like we were bothering them about buying a camper. When it came to talk…read morefinancial information it was very blunt and rude, made us feel like we didn't belong to the "elite club". Second time I've tried to deal with this business, it will be the last. I think I've felt more like a human being ordering from McDonalds. At least the staff at McDonalds wanted to take your order and give you a product. Wakley's wants to solicit business, and then give you the run around. Do yourself a favor and shop anywhere else.

Carol W, I will be requesting a meeting with you as soon as I get back to that area. I paid alot of…read moremoney to not have things Jury-rigged and am extremely disappointed. I am completely shocked that my RV repairs were not repaired, but in fact just temporarily fixed, and that additional issues were not even addressed. I would recommend to anyone to go over ALL work/ everything supposed to be completed, even if that means crawling under your rv or getting up on the roof, and having them tell you exactly how they completed the repairs prior to paying & assuming that the work was completed in an acceptable professional manner, only to find out months later that it was not. I have all the photos & videos, will try to post later

Looked after everything ... excellent service. They made it…read moreeasy to purchase our new trailer. Free storage for the winter... and a great price.

My little brother died and someone fraudulently stole and sold his trailer.I've sent them all the…read moreestate documents and done everything legally.They refuse to help me so to get the vin number so I can get it to the police..... not only do I have to deal with my brothers loss, I have to fight these clowns to get the vin number. Their response was "everyone's in meetings for the foreseeable future" Don't buy from them, they don't care about you.

Only one word to describe this place.... "Weird". Not only…read moredid he try to write a contract on a cocktail napkin he also told me as long as I returned the RV with a full tank he wouldn't charge us As much as I liked that deal once the RV didn't turn over I knew we had to terminate the rental. And with all of that the worst part was the gas leaking smell in the yard. My buddies as well as myself left the "junkyard" with headaches . I consider ourselves lucky .

I am writing as the owner of Yantz RV. Yantz RV is not affiliated with Campers World. It relies on…read moreCampers World for storage and repairs only. Their service is top notch and completed within the timelines as agreed. In response to Gregory G's review, we agreed to a rental at the regular rates. An offer was made to return the RV with a full tank of fuel in lieu of the full rental rate, which would have resulted in a significantly lower cost. It was a a small token to show my appreciation for them taking additional time for fueling. Often I offer my customers price adjustments in similar situations. In terms of the RV not turning over, it was an unfortunate situation where it was the first rental of the season and a weak battery although I had a solar charger hooked to battery for several days prior where the weather was mostly rainy and overcast. Finally, in regards to the smell of gas, there are several repair facilities right next door. Any gas smells can be attributed to those garages and can not be controlled by either Yantz RV or Campers World. Yantz RV's priorities are to provide its customers with top quality, reliable and safe RVs.

Waited for 3 weeks for an service appointment all to be told after I dropped trailer off they…read morerefused to work on it because of where I purchased it from. They were told when appointment was booked bought somewhere else. There own sign I'm showroom says they service own customers first, stranded or transiant customers second and trailers purchased elsewhere 3rd..I have no issue with that but with where I bought my trailer 200km they wont service even though it's a Jayco and they are Jayco dealer. I was treated like a PC of crap in the process and even hung up on at one point. I can't imagine why a company does not want business $$$ but they sure wont ever get any of mine. Dealer disputes or something hold customers hostage. Very arrogant service policies. Company shows good reviews till you look closely at service dept reviews, the truth is shown there. P.S in another review they even said I saved $1000s of dollars at the other dealer. Those are their own words not mine, they simply did not have the trailer style I wanted in 2 visits. Shop around they say themselves it might save you, just dont expect warrantee from them.

Terrible RV dealer. If you are looking for courteous and fair service purchasing a trailer this is…read morenot the place to go. Empty promises once they get your deposit and they do No price matches or added service to get your business. Tailgate warranty on used units.

Once this place has your money good luck getting anyone to call you back! For a few weeks now I…read morehave left messages to no avail regarding parts and my "loyalty rewards" I even emailed and tried the Ai assistant. I think waiting weeks for a call back or an email is a bit extreme. I also paid almost $5000 for an extended warranty and was informed after I paid for it that there was a $150 deductible and they only cover mechanical components over $150. I called to speak to service and reception asked who my service advisor was (I told her I was never assigned an advisor) she snapped and said I can't just put your call through Willy Nilly, oh ok let me guess a name then OMG! so rude. This place is a joke and they have no concept of customer service. Never again will I buy a trailer from them.

Service a few years ago was impeccable, pleasant, accurate, and swiftly provided with SMILES, no…read moreless!

great friendly knowledgable staff. we were working with another RV repair service months ahead of…read moreopen season and felt good for being proactive. that was until the park changed policies on insurance requirements for contractors to enter. i had gone for surgery and needed hot water urgently, Char worked some magic and got someone to us as soon as she could. it wasn't her fault but she made it a concern of hers to make sure I stayed healthy and was taken care of. you don't find many folks like this now-a-days. thanks Char. The serviceman that came for us in when another call close by ran shorter than expected. Greg was courteous informative and fast. He will be back to finish our other issues when he can. But for now my worries are covered. Thank you Stratford RV

Fantastic RV Dealer, knowledgeable, professional staff. Beautiful new building very clean well…read moredesigned. Great prices on Trailers of all kinds. Super selection of accessories.

Please be cautious of the reviews provided. They provide a credit for completing these when you…read morefirst purchase your trailer (this is typically before you have any concerns....). Since writing our intial review, about our positive experience buying, we have had multiple issues that have been not resolved/poorly resolved by Outdoor Travel. These are the most recent..... -Within a year, our flush "leaked" and flooded our trailer. This was the second time we used the flush to clean the black tank. They "fixed" it, only to find that it was still leaking when we tried to use it again. We just decided we weren't going to deal with it and have not used it since. No cost for them to "repair" it, but we recieved a $200 bill almost 7 months later, when they told us this was actually not covered. -seals on our slide out - again within a year, these starting falling off. We took it in (the same time as above) and they "fixed" it by putting staples in the seal. We were not happy with this fix, but I called Aspen and they said this was their recommendation. Again no cost at pick-up, but again we recieved a bill 7 months later, another $200 for staples. - back window was very hard to open - again within the year. We took it in (the same time as above) and they "fixed" it by bending it? It still sticks......Again no cost at pick-up, but again we recieved a bill 7 months later, another $100. So total for this bill, when we were told no cost at pick-up in May (we received 7 months later...even though we have been there a couple times since and they did not mention) was $600 and they put some staples in, pushed the window in, and fixed one fitting on the flush and now it leaks somewhere else...... Again, these are only some of the issues we have had......I would think twice about buying from Outdoor Travel.