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    Hinkle Ruth E CPA

    5.0 (1 review)

    Services - Hinkle Ruth E CPA

    Accountants

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    4 years ago

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    RBFCU - Kerrville - RBFCU Lobby #2

    RBFCU - Kerrville

    (4 reviews)

    A few years ago I had an auto loan with RBFCU. SO MUCH BUREAUCRACY. I mean 45 minute wait to talk…read moreto a loan officer in San Antonio. Didn't have all our paperwork in order...ANOTHER 45 minute wait for that VID call to corporate. I paid that vehicle off and ran far away from this bank. Recently, while in Kerrville, TX I needed some change for an event I was hosting and RBFCU was the closest back to the host hotel. Left my GF in the truck and walked in with $100 needing 5s and 10s. Waited in line; approached the teller and asked for change. Simple....right? No, I'm not currently a member. My GF is and she's in the truck suffering a diabetic low guzzling soda to go back up? NO CHANGE FOR YOU! Then the drive thru where I put the same bills with her debit card. ID please?? She needs to come in front of the camera. Can't drive through because of my lifted truck! Let's get my GF out of the truck when she is shaking and sweating.... She's closing her acct too....Go eff yourself RBFCU!

    First of all I don't bank on line, so I don't care how great that service might be. I opened my…read moreaccount in person, not on line. I spoke with local people. The problem with RBFCU is when you call the local 830 Kerrville area code number, you get San Antonio, and they will not forward you to Kerrville, regardless of how many requests for that transfer you make. Due to that "policy", I have been reluctant to use other services, like their credit card. Every person I have talked to in San Antonio has been rude when I've asked for a line in to our local Kerrville branch and resistant to transferring my call. Resistant is the wrong word, I have never been transferred once. It appears that management is withdrawn and that customer service is not a priority, actually, it's not even a thought. The local staff has always been great, but the only way you can access them is by visiting the branch, not always convenient. Two words that I've chosen to use in this review are "transfer" and "withdrawn", I will be withdrawing all funds and transferring them to a true "local" bank as soon as it is convenient for me to get to my local RBFCU branch in person. My in-laws just moved to Kerrville and I was in the process of opening an account for them when once again I encountered the RBFCU no transfer policy, as a result I won't be recommending RBFCU to them or anyone else.

    Hinkle Ruth E CPA - accountants - Updated May 2026

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