Okay I don't want to give a long review, so I'll just give you a main tip and my ratings for some of the amenities and features of the resort. Tip: 1) If you want to have a chair(s) at the pool, I STRONGLY recommend that you get to the pool around 6:45am. Bring items to place on a chair with the towels provided. This will reserve your spot and allow you and the family to go get breakfast or sleep in. If you don't this and wait until 9:30am, it's a 100% you won't find a chair in site. Reserving chairs is an option, but it wasn't easy to do. 2) Speaking of the pool, there is only two food places that's close to the pool. Make sure you get in line early because it's one person at each station making pizza, tacos, and burgers. 3) There is another Hilton All Inclusive in Cancun. If you get transportation from the airport, make sure you give them the address and not just the hotel lane. Ratings: Food: 3 out of 5 Pool: 5 out of 5 Room: 4 out of 5 Drinks: 2 out of 5 Service: 4 out of 5 Beach: 5 out of 5 Kids Activities: 2 out of 5 Resort Activities: N/A read more

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Hilton Cancun All -Inclusive was my favorite all inclusive stay. I've been to 10+ all inclusive hotels. The facility was very nice, clean and the views were top notch. I'd encourage this site to anyone. The restaurants were very good and there are plenty of options. The rooms were extremely spacious and nice. read more

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I cannot wait to come back here. This was an amazing vacation. I am not sure where to start. I reached out to the hotel a few days in advance to see about a room upgrade and reservations to the different restaurants. The concierge WENDY was phenomenal! She took care of everything we need before and during our stay. She made us reservations to all the restaurants, she upgraded our room to a swim out suite, and even had champagne, cake, and chocolate covered strawberries waiting in our room when we arrived! The check in process was pretty slow. There was a long line and they have to give each person their bracelets. While you wait to check in they do have some lovely drinks they offer each guest. After the long wait to check in you are walked to your room and your bags are brought to you. The staff at this resort was great. Everyone was always friendly and willing to assist with anything you needed. Vincent was one of our favorite bartenders. The food at the breakfast buffet was amazing. There are so many different options to choose from. We ate at Maxal, Auma, and LaLuce. Auma was our favorite. During lunch time we would usually eat at one of the different stations that were but the pool (burgers, tacos, ceviche, etc). There is a cute coffee shop in the lobby area where you can get coffee, desserts, snacks. There is room service but we didn't utilize it. The only downside was the beach had a TON of seaweed but the resort did do their best to clean it up. And the check out process was a bit confusing. Regardless I stay go to the resort. You will not be disappointed. read more

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Vacation? -yes, please! Hilton resort -yes, please! All inclusive -yes, please! Amazing staff -yes, please! I don't know how to name every single staff member who made this such an amazing trip. A few names that I remember... Arianna - at the pool, you are amazing! Angel -front desk who checked us in. He was so kind. Jose T. -made us hooka 3 times. They were good. Humberto -Sunan restaurant made us laugh so much Guilemar - at the pool, was very attentive I'd stay here again but I wish it was closer to hotel zone. $55 taxi each way was a bit pricey. They do offer shuttle service but only during the day. I wish there was an evening one too. At least one time? Plan accordingly because the "drive way" is like 10 mins. Lots of food and drink options. One bummer is the ocean water was a brown musky color. I was disappointed but can't blame the resort for that. Hotel zone water is the clearest blue so I was a little surprised as this was my 5th time in Cancun. (First at this resort) read more

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Amazing, new, stylish 5 star all inclusive resort with extraordinarily wonderful staff. The Hilton was a fantastic stay and one I definitely recommend and will come back to. Facilities: 5/5. This hotel felt very new. The decor was stylish with lots of open spaces and natural lighting. The hotel itself felt huge and never felt crowded although there was clearly lots of guests staying here. We were always able to find an open seat in the lobby, buffet or poolside. Everything was exceptionally clean. The 2 infinity pools were nice, overlooking the ocean with a variety of pool lounge chairs with tables and umbrellas. While the chairs were not always clean due to bird feces etc, these were easily covered up by the hotel provided towels. Food: Overall the food was pretty good! Vela- 4/5. is the buffet restaurant which was open for 3 meals of the day. There was always a seat available so if the restaurants were full from reservations, this is where you should plan to eat. The breakfast buffet was excellent. I mostly enjoyed the fresh fruit, bacon and potatoes. They had a made to order omelette station. They also had fresh juices available and I got a mimosa. The dinner buffet was not bad. The best part was the made to order seafood grill which included fresh scallops and mussels in a garlic sauce. The rest of the dinner selection was decent. La Luce- 4/5 this is the Italian restaurant. Make sure for all the restaurants you make reservations for dinner on the app right after you check in. We liked some of the dishes including the fettuccini Al ragu and a prosciutto pizza. We did not like Alfredo pasta which was too creamy and buttery. The salad had too much dressing. The tiramisu was excellent. Auma- 5/5. Is the steakhouse. The meat selection and quality was excellent. We really felt like we were at a steakhouse which would've cost at least $50 per entree. The sides were excellent and the desserts were tasty. We were disappointed that we couldn't take home our entree leftovers. I understand this could be abused if leftovers were allowed but it felt like such a waste to not be able to finish our steaks in our room. Especially since there's only one entree per person at this restaurant, I think it'd be reasonable to allow leftovers. Maxal- 5/5. Is the Mexican restaurant. This was the best restaurant experience we had. We ordered some delicious mole and a red snapper which were all cooked perfectly. Our appetizers were also fantastic including the guacamole! They were able to accommodate my disdain for cilantro too. We were surprised by how tasty this food was. Sunan- 2/5. Is the Asian lounge restaurant. The setup is really awesome in a poolside restaurant overlooking the ocean. The stirfry food was actually not bad and tasty. The sushi took a long time to get and unfortunately it was not worth it. Honestly it was some of the worst sushi I've ever had. The quality of the raw fish wasn't great and didn't taste good. We didn't get sick from it. It just wasn't good. Pool Bar- 5/5. the drinks were very good overall. They did not hold back on the alcohol and every drink tasted great. We were able to order whatever we wanted. They only ran out of kalua once but restocked it the next day. My favorites were the espresso martini, mango tango and Miami vice. Poolside taco stands- 5/5. Some of the best food we ate. These made to order food stations were phenomenal. So fresh, hot, and tasty. We loved how customizable everything was and the ingredients were delicious. Churreria- 4/5. The dessert bar was great. The churros were tasty and candy was fresh. I wish the hours were longer or later for this, it often wasn't open when so wanted it. Hotel lobby bar- 4/5. The bartenders were great like at the pool bar. The wait was longer than at the pool bar though and I realized standing in one spot optimizes wait times. I think they could've used another bartender to make things go faster. Room Service- 4/5. Decent selection and we got our food within 15 minutes although they originally quoted us 60 minutes. Everything was served in its on tray which was nice. I liked how it was available 24/7 so we felt like we always were able to eat. Amenities: Fitness center 5/5 had everything we needed Shuttle to hotel zone- 3/5. This was easy to schedule on the app and made for a cool experience to town. However the shuttle came an hour later to pick us up to bring us back to the Hilton Cancún. This was stressful and other guests we were with were concerned about no one picking us up. Entertainment- the nightly entertainment was nice to mix things up. The MJ show was a great production. Staff: 10/5. Every staff member was phenomenal. They spoke decent English, were genuinely accommodating and professional. The staff stood out and always felt taken care of. The staff didn't seem to expect tips either which only improved our interactions. We wanted to tip them because they were that great, it felt in no way obligatory. read more

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I cannot stop talking about how great this all-inclusive resort was. I never expect the food quality to be top notch at all inclusive resorts, but this place blew my mind. Food (5/5): I don't normally eat at buffets, but Vela changed my mind. They ere open all-day and always had seating availability. The breakfast buffet was great- they had a chilaquiles station! They offered a variety of fresh fruit, juices, and breads as well as the traditional breakfast foods. From the 5 days that I was there, the breakfast menu stayed the same. The lunch and dinner buffets did however rotate daily. The made to order dishes that I loved included the tacos and the seafood grill. The poolside taco stand was another hit. Although, it would've been nice if they had 1 other person working there since the lines were pretty long. There were 4 choices of taco meat along with an amazing variety of salsas- they were so so spicy, but so flavorful that I continued to put every salsa option on my tacos. The other restaurants that we dined at had great service and great food- just make sure you make your reservations as soon as you check-in! Facilities (4/5): The "driveway" to the hotel, though long, was absolutely beautiful. You are truly immersed in nature and it's also kind of exciting because you don't know what to expect when you arrive at the hotel, but you know you are getting closer and closer to find out. The lobby was spacious, stylish, and welcoming. We arrived at the pool before must people so that we could snag a lounge chair inside the water. If you go later, finding a place to sit is difficult. The pool overlooked the ocean and was very calming. Sadly, the beach had a lot of seaweed and the water wasn't too clean, so we chose to stay at the pool. If you plan on leaving the resort, be prepared to spend $62 one-way. Unfortunately the resort doesn't have a shuttle service. They have partnered with the taxis, and the pricing is a bit ridiculous because it doesn't matter where you are going. I would 110% come here again to enjoy the relaxing atmosphere, views, and of course THE FOOD! read more

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This has been a long overdue review since we were here back in March of this year. I know the resort just opened so I was expecting hiccups when we got there. We must've gotten lucky because our vacation was nearly perfect. We were given an ocean view upgrade which was amazing! I know a lot of people are complaining about the check in process but it wasn't so bad. It was a little slow but they do give you a cold towel and a welcome drink while going over everything. Pros: - waterpark for my son - delicious food at the restaurants; didn't have a problem with reservations as we liked dining early - friendly and helpful staff Cons: - no spa so the massage was in room (still very nice though) - not much night activities (which could be a good & bad) Overall, we'd come back. We thoroughly enjoyed our week long stay! read more

Hilton Cancun All-Inclusive - Hotels Near Me - Cancún, ROO

Pros: Food/Drinks: For an all inclusive the food is pretty good and we were able to try all the restaurants available at the resort. We ate at Auma twice. I had the claim chowder, New York strip steak, mashed potatoes, corn, and a side of chimichurri sauce. The next place we ate at was La Luce. It's an Italian restaurant. In my opinion this was the worst meal of my trip. We tried a few apps but nothing was really memorable. The pesto pizza I had was alright but the shrimp was very soft and I like for my shrimp to have a bite to it. We also had the penne Alfredo and the sauce was bland. The tiramisu was the best part of the meal. Next we ate at Maxal-Mexican restaurant. This place was pretty decent. The shrimp and fish taco were great! The barbocoa taco was also delicious. The tres leches was also surprisingly tasty because tres leches can be hit or miss. Next was Sunan-Asian cuisine. The philly roll was great. My favorite appetizer was the chicken poppers. These were so addicting. I also had the pad thai with chicken which was flavorful. Next we ate a bunch of tacos on the side of the pool. My absolute favorite was the Al Pastor however, you cannot go wrong with the carnitas or carne asada tacos. They were literally my favorite for a quick meal. Lastly the buffet has many options. We ate here many times and used all our room services on breakfast. Overall I give the food here a strong 7.5. Auma -8/10 La Luce 5/10 Maxal 7/10 Sunan 7.5/10 Buffet 6/10 Hotel: The rooms are spacious. We purchased a sunset King bedroom and were on the 6th floor. The balcony allowed for us to have a beautiful green scenery while enjoying our room Overall the service we experienced was very good. We tipped often for our food, and drinks. We purchased hookah for about 45 bucks and it was decent. Service: The people here are super nice, accommodating, and helpful. Mostly everyone was nice and respectful. Our fridge was restocked daily. Room service was always right on time. We were actually surprised but they allowed us to check in early. Cons: Room Noise: Our room was on the 6th floor and our room number was 6039. The room had two connecting doors and we could hear every single thing that was going on in the two rooms next to us. It wasn't like people were being obnoxious either. I recorded it so y'all could hear it for yourself. We were woken up multiple times during our stay but did our best to sleep through it. Someone was on the phone at 2:00AM and it literally sounds like they are inside our room. We even checked the hallway out of confusion. This was by far the worst portion of our trip. And I am by no means a light sleeper. Transportation: When you get to this hotel you have are basically stranded unless you can reserve the free shuttle that takes you to the hotel zone, or call a taxi that will charge u close to 70 dollars. The shuttle only comes every 4 hours at 9:00AM, 12:00PM, etc. You will be lucky to have an uber pick you up. I called an uber and noone would accept the ride. The reason likely is the resort is buried deep into a mangrove. We wanted to take the shuttle on our last day to the hotel zone and hit up the beach however, the shuttle for both 9:00AM and 12:00PM were completely booked. Thats about 20 seats for a resort that holds over 1400 people. Beach: When it comes to the beach don't even bother. If you booked this resort for a beach you basically did zero research. This is common knowledge so I won't beat a dead horse Pool: The pool area is okay. It's not swimmable due to the width and length of the pool. You just have to float around. If you were to try and jump into the pool you would hurt yourself. The pool puts aesthetic over enjoyment and to not have a beach I feel like the pool should be a lot better. Additionally, the pool has many tiles that were missing. I found some while swimming around that were just floating at the bottom of the pool. Theres glue marks holding the titles in place and aesthetically is not very nice. Conclusion: Overall I would give this resort 3/5 stars or a 6/10. read more

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It sure is a beautiful hotel, that is the best thing it has going for it. The rooms, beds, and showers are so nice. The food was definitely lacking; most of it was not good at all. The only decent meal we had was at the Italian restaurant. The pina coladas were delicious. This was a very expensive all-inclusive hotel, but I'm not sure the price was worth it. I think the water was more beautiful in other parts of the Riviera Maya. We would try a different hotel next time. read more

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My boyfriend & I are currently on our flight home from this beautiful all inclusive resort that we visited for 7 nights. With this being our second time staying here, we expected the best and received the best! We, as well as many others, were feared visiting because of the recent negative reviews... but we couldn't have been happier, again. First and most important: hats off to ALL of the staff.... From the room cleaners, to the cleaners in the halls and common areas, to the waitresses/waiters, bartenders, cooks, seaweed cleaners, performers, front desk staff, etc. Everybody worked their asses off each and every day to make all of the clients needs as perfect as possible. Shout out to "Diego" in the buffet, he's a top notch guy .....With this being said.... TIP TIP TIP! A single dollar per drink, five dollars for a meal, etc is not a lot to ask for when your receiving A+ service. We understand that it is "all inclusive" but these workers are doing a damn good job and deserve every cent! It is very much appreciated by them and it helps them tremendously! We were shocked and appalled how many people didn't tip. A recommendation we would make is to bring large yeti or yeti like cups with lids. They will use them and refill them as much as you'd like. Second, a few tiles were missing in the pool but they had people making repairs in both pools each night. We did not see anybody or hear of anybody getting injured at all. Third, there was a lot of seaweed coming up from the water each day. Every single day, they had either several people raking or driving a tractor to clean the seaweed. The ocean was very warm and very nice to swim in. Fourth, the shows were great! We thoroughly enjoyed the glow party, the karaoke night, and silent DJ events! They were great for all ages. Fifth, we made reservations for the entire week on the first night that we got there. Avon had a large convention and their attendees took up a lot of reservations for the families and couples, so we planned ahead. Sixth, reserve your chairs before 9am. With the Avon convention, a lot of the seats were gone by 9am thoroughout the week. When the convention attendees left, a lot more chairs freed up throughout the day and weren't 100% occupied all day. Seventh, the sun is HOT! Bring lots of sunblock!! If the wind is blowing too hard, they lower the umbrellas for safety reasons. Lastly, go and make your own opinions. There were a lot of people complaining just to complain on this page and it made everybody nervous. With Understanding that not everybody's experiences are an A+, a lot of complaints were slightly exaggerated. It is an amazing resort, that offers so much, and has stuff for all ages! It is certainly a resort we plan to continue to visit several more times throughout the years. read more

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This was first time taking the kids to an all inclusive resort. We enjoyed our time here. Beautiful resort with a lot of family oriented activities and adult activities. We mainly stayed onsite so we were able to take advantage of all this resort has to offer. Javier and David in the fitness center (yep, I'm that person) offer a nice variety of classes. Javier's cardio boxing class was not easy at all. It was challenging for me and I teach boxing back at home! And let's talk about the food. There is a lot of it. No one in your party will ever say they went hungry here at the resort. Some dishes were better than others. The beachside taqueria was the highlight for us. The buffet options for breakfast and lunch are pretty good. Cocktails are good, not the best, but good enough especially since they are unlimited. We are gold members and opted to pay for an upgrade to an oceanfront junior suite. It was nice having a half bathroom for our family of four. The clear glass wall that separates the bedroom from the bathroom is not private, so make note of that. The beds are not as comfy as some of the other Hilton locations and the sheets always felt damp bc of the humidity in Cancun. It was HOT. We are from the south, so we know hot. The AC does turn off when you don't completely close the sliding door. Housekeeping is where this location can improve. We had to request clean towels and toilet paper because these items were not replenished when our room was cleaned which was only once our entire 5 night stay. No biggie but this might be an issue for some. Everyone we encountered were very accommodating with a few that stood out for us. Olivia on the adult pool side was very attentive as was the young lady that served us at Vela. Can't remember her name but she was wonderful. The shows are good enough with the Michael Jackson show being the highlight for us. We plan to go back to Cancun but may not choose to stay at an all inclusive as we felt we needed to stay onsite to make sure we got our moneys worth. read more

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This was my first ever visit to Mexico and first stay at an all inclusive. This hotel is very new. It felt clean and modern. We stayed for 7 nights. The beds were very firm and the pillows flimsy. The room was spacious, plenty of drinks in the mini bar and they provided a roll away bed. Additional drawers may have been useful. Plenty of food options. It did get a bit repetitive. The Buffett at lunch was disappointing, but they have multiple carts of food by the pool each day. Burgers, hot dogs, tacos, ceviche, quesadillas, fresh fruit etc. There is also a taco stand and Asian restaurant. The sushi was not the greatest but the ribs were amazing. We saw 4 different shows while there and they were cute. Don't go in expecting broadway. Service at the pool was excellent. Some nights at dinner it took awhile to get drink refills, same at the buffet for breakfast. The beach wasn't the greatest but overall if the price is right I'd return. Rates are around $500-$700 a night so I'd have to find a deal! The beaches in the hotel zone are a bit better. read more

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This place is great for families and for couples to get away . The Italian and the meat restaurant are the BEST and the buffet is great . Love that with all those options you can still get room service 24/7 . They have bars everywhere and pretty much any licor is available. The staff is incredibly nice and with an A+plus customer service. The only downside is that after 11:00 the only place open to grab drinks is the bar at the lobby and they have no music . If you are traveling there make sure just to bring any medición you may need because their prices at the store are outrageous like a Tylenol $23 US DOLLARS . read more

Hilton Cancun All-Inclusive - Hotels Near Me - Cancún, ROO

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Honestly one of the cleanest resort we have stayed. Food was delicious and server staff was okay. The beach was cleaned throughout the day to keep of sea weed and sea was great! We saw fishies and sting Ray! The hotel had two sections of pool one side was more adults only the other side had the kiddie pool therefore kids were welcome to this resort. There is also kids section where you can leave your kids to do activities and play meet other kids. But be fair to folks who are working tirelessly! Don't leave your kids all day! However the team had phenomenal staff in the kids section. They all knew my sons name and he had a great time with everyone! Also there was a dessert shop with ice cream! Everyday there are programs and interactive games both night and pool! read more

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I'd never stayed at a place like this: an all-Inclusive resort where you're constantly looked after, waited on, and if you so choose, picked up after. To say I was a bit floored by this experience would be an understatement. Let me start by saying that we (husband and I) ended up here by *happenstance* and I am SO glad we did. Everything was wonderful from the staff, to the room, to the restaurants, to the beach and pool. While our stay was shortened because of the circumstances surrounding our "end up" at this oasis, we enjoyed soaking up many of the things the property has to offer; but, really, we could come back a dozen times and there'd still be more to see and do. If you want something that has privacy, peace and quiet, options for any and everyone, and a staff who make the experience truly one-of-a-kind, look no further; or, as our valet said, "welcome home." read more

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I went for a work conference so the price was WAY less than if I had booked this trip myself.  This was my first time in Mexico.   Room: Think a really large hotel with restaurants.  The room was really nice and included a balcony overlooking one of the pool areas and ocean.  While the chairs weren't the most comfortable, it was nice to work there with such a great view.  The bed was very comfortable and I slept like a baby.  The bathroom area is interesting, there is a glass wall that can be seen through from the room.  While I was alone, I don't think I'd like to have one of the kids there.  The shower room and toilet stall had independent doors, so there is privacy, but still.  I'm sure it would work.   Staff: The staff were super friendly and helpful.  Just about everyone said hello and/or good day in the halls, outside, well pretty much everywhere.  In the buffet, if you don't tip you will be waiting a looooong time for drinks, even water or soda.  There are tipping boxes pretty much everywhere, but nobody pressured or forced tipping.  Tipping did improve service, the bartenders seemed to remembered who tipped, even just a $1 or 2.  I don't really drink alcohol, but my travel pals did so that is my observation from my Coke - Light aka Diet Coke.  My room was perfect every day so the cleaning staff were obviously just great. Food:  We ate mostly at the buffet, but you can go to the 'sit down' restaurants for breakfast and lunch too.  I actually preferred the buffet for breakfast vs breakfast at Maxal.  Dinner at Maxal was really good, but didn't set well with me.  Our waiter was very attentive.  The salad was excellent and I really loved the tacos.  I didn't care for the lamb, it was a bit too dry.  We couldn't get into Auma, it was booked past the time we were there.  We did get into La Luce and that was by far my favorite restaurant.  Our server, Jeho Tome, was the best server we had on the property.  We didn't tip him until after the meal, he was very attentive, regularly checked on us, offered recommendations, and made sure everything was a great experience.  I'd put him up against the best servers anywhere I've been, he was that great!   The food at La Luce was by far my favorite, the salmon and Mediterranean pizza was a huge hit.  Between the 3 of us eating that night we ordered all of the appetizers and they were all great.   Pool:  Tip, there are a couple of coolers by the bar with various canned beers and bottled water.  The pool towels run out later in the day, but you can grab some from the locker room in the main hallway.  The fellas are 100% sure that alcohol is watered down at all of the bars.  Both pool areas have different vibes so if you don't like kids go to the more adult pool area.  The pool parties were fun.  There is dining around the pool areas at many of the restaurants, it was great to eat outside, even when it was a bit hot.  The beach area was short and there are some small sharpish rocks when you first enter the water.  Everything was regularly cleaned so the whole area was nice all day long. Extras:  They have a 'shore excursion' kind of place.  We booked one to Chichén Itzá, a cenote, a lunch stop, and a village with a church built from pyramid bricks.  Lunch was okay, nothing to write home about and the drinks were super expensive.  Bottled water was $4 US, and a Diet Coke was $5, but a coconut/alcohol drink was $14.  All of the things to buy at this 'village' (really an old resort) were overpriced compared to those at Chichén Itzá.  Customs didn't ask for my receipt for the stone statue I purchased.  Our tour guides Orlando and Alfredo were really nice and seemed to know a lot about the history of the area, but be prepared for the timeshare sell experience.  They tried to sell a ton of stuff along the trip.  All of the local stores don't take Discover so make sure you have cash and a Visa/Mastercard.  Some of the vendors at Chichén Itzá took Apple Pay/Google Pay.  I wish I had brought more cash. read more

Somehow it's been almost 5 months since I visited but this hotel is awesome! This was our second time in Cancun but after a just-okay experience at a budget hotel, we decided to splurge a little more. It feels very safe and there is a ton of greenery you pass to just get to the hotel so it's secluded. The vibe overall was classy; everything is modern. There are various restaurants to dine at (which you reserve in advance) and the hotel serves the same drinks across the board. It was nice to try so many drinks (the cucumber refresh was my favorite). We had no trouble making reservations and tried everything. Room service was 24/7 and this came in handy on a night that my bf had one too many drinks at the pool. They also will restock your fridge if you call and they paid attention to many special requests on my room service orders which was nice. My favorite restaurants were the steak restaurant (Auma) and the Italian restaurant (La Luce), although at the Italian, the waiter was a little judge mental of how much food we Americans were ordering. The octopus at sunan and the tamarind margarita were also top contenders. Service was really great and we always tipped everyone. Cruz and Antonio at the pool bar were excellent. Fabian at Sunan served us before we left for our flight home and definitely made it a meal to remember with great service. We also were able to book activities directly from the hotel such as a private fishing boat. My only draw backs are that I wish the resort had green tea and another trash can in the room (they only had the bathroom trash can and this was small). I also wish there was an adults-only pool as I thought one was advertised this way. Chairs fill up quick at the pools too as they rent some out so I wish this wasn't the case. Lastly, the beach does fill up with a lot of seaweed and gets murky throughout the day but they made sure to clean it. It definitely wasn't as blue as other areas in Cancun though. Otherwise, this hotel was gorgeous and had all of the amenities needed. I can't wait for my next vacation here! read more

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My girlfriend and I stayed here during Spring Break (6 days) My favorite restaurant was the Italian restaurant. Everything was delicious. Maxal was 2nd place, authentic Mexican food. The buffet offered breakfast, lunch and dinner. New dishes at the buffet every day. The sushi restaurant I do not recommend! No sashimi, rolls were not good. There are bars in every corner of the resort. The beach, pools, lobby, etc. The best bar is the lobby because they offer the best alcohol only there. Don Julio Repasado, Jamison, Grey Goose & etc is only served at the lobby. The service was excellent. Most of the staff spoke English. Very kind, polite and happy workers. No complaints. The pools were almost always packed so I highly recommend waking up early and placing a towel down to reserve seating/lawn chairs (6-7am). The beach wasn't as blue as I expected. There was some algae but they did have a tractor cleaning it up daily. Smell was never an issue. Overall I will be back and I highly recommend to friends and family. read more

Hilton Cancun All-Inclusive - Don Julio repasado shots & coconut (do not recommend getting coconut) - Hotels Near Me - Cancún, ROO

I'm torn between giving this 3 vs 4 stars; at the end of the day, I don't think we'll come back, but it's def better than a 3 star "hotel." Still, for the price and time, I'd hope for a 5-star experience, so it didn't meet our expectations. First the pros: great service most of the time, nice rooms, nightly entertainment. Decent variety of foods / restaurants. Good kids pool. Family friendly. Service was great around the pool (no shortage of help getting towels on your chair or drinks - food orders often took 30+ mins though and God help you if you're asking for a straw for your drink. Unfortunately, the "needs improvement" section is what sticks with you. We went early September - the views / beach / odor was all seaweed. Granted, the beach is plowed daily but the water stays brown and there's a reason no one ventures into the ocean. Not the staff's fault, but geographically, I'd probably pick some place in the Hotel zone next time that doesn't have the same seaweed burden. Hot water - almost not existent - we had a 6th floor corner view room - by the 2nd day, we had maintenance come visit and they told us we needed to let the water run for "10, maybe 15 minutes" before it would get hot. Finally got warm, but nowhere near hot. The food - the specialty restaurants were pretty good - the steak place we loved, but they failed to be exceptional. One night our toddler was having a tantrum so I went upstairs with her while my wife finished dinner with our friends. She tried to take my food to go and it was almost unheard of - like she had to sneak the plate out. Another day we tried to order from the Sunan Asian restaurant to bring up to our room (their menu was much better than room service) and they told us not only could we not order it delivered, we couldn't order it there and take it up stairs ourselves, "because the food has to be prepared fresh, and you could sue the hotel." I have no idea what that meant, but with a toddler at nap time it wouldn't be an option for us. Speaking of which, the room service and pool side food - just kinda bland. The burger sliders on the kids menu at the steak place were great - so next day I ordered a burger for lunch via room service - oh so not the same. Alas. Our last trip to CUN we stayed at the Ritz and I've been craving the quesadillas we had at their poolside restaurant since - all their food was amazing. However, nothing we ate in the 6 days we were here have I craved since. Then the billing - just weird. So, my wife got a massage via the spa service. Instead of charging it to the room as expected she had to go to the front desk, pay for it with a credit card, then bring the receipt to a hotel room on the 2nd floor for the massage. Similarly when we tried to bill something to the room it was fine on one day; the next day same exact charge required a walk from the restaurant to the front desk. Then at checkout, an extra 20 minutes because they wanted to bill me for the "complimentary upgrade" Hilton had emailed me before we arrived. In summary, nice place but not exceptional, which is really disappointing considering how excited we were for this trip. read more

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I don't know how people rated this place so high. Pros: Only short ride from the airport. Rooms are comfortable. But, what's with the closet that's not accessible? Bracelet acts as room key. Room service was decent. Fresh churros. Cons: Service is slow due to insufficient staffing. Checking in was horrible. Knowing how busy it was, they had one person working. Buffet wasn't impressive at all compared to all other inclusive hotels we have been at. Services were slower than a sloth. Portions are tiny. Do not expect fine dining food quality. Dinner reservations were all booked 3 out of the 5 days we were at this hotel. Again, one person working to take reservation when there was a long line. If you like Asian food, don't bother trying this restaurant (Sunan). They can't make miso, fried wonton, egg rolls, or any Asian dishes. Ah, let me tell ya, sushi is not sushi. Your instant noodle is better than their ramen. Why can't they hire a decent chef/cook to cook Asian food. Definitely not Asian food. Lastly on the food topic, how do f...up macaroni and cheese. The bar in the lobby can't make decent drinks because they were so busy. The drinks are diluted and artificially flavored. The beach service sucks. They don't even have enough towels. Imagine that. The entertainment was almost non existent. The churros and ice cream place ran out of vanilla ice cream and churros and closes it 9:57 PM. I will likely not be returning to this hotel. There are better choices. Hilton has lost its way, at least here! read more

Bathrooms are separated from room by glass walls that have gaps so you can be sure to wake up during sleep hours every time someone sharing your room goes to the bathroom. Also, no fan so everyone can hear or smell your bizniz. If you want privacy changing, get use to changing over toilet or in shower. Those glass panes are at least tinted. At first you'll think there's plenty of closet space but then you'll soon discover that one half of the closet is just a box with no doors or access. It would make sense if there was a hot water heater in it or something but no- showers do t get hot and it takes fínese to get the toilet to flush. And since you can reserve as many loungers as you want with a towel, be sure to get yours by 6:30 am. The servers and employees are great but have to field lots of legit complaints. Allow plenty of time for check in and check out. We saw multiple people miss their shuttles waiting for check-out. Evidentially you can't do in-room check out. read more

Hilton Cancun All-Inclusive - Closet for four - Hotels Near Me - Cancún, ROO

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Just going to list my pluses and minuses. Let you decide further. Pros: -staff is great. They really did make the experience of service, attentiveness and showing kindness above and beyond. They are not to blame for the not so great experience. They were just amazing...all of them. No exceptions. Did not feel any pressure to tip...even tho it's beyond deserved. -Rooms are nice and clean (but size is a typical of any Hilton room)...upgraded style -Gym is nice. Facing lots of greenary. -the online access to view schedule and hours and order and make reservations makes it super convenient. Cons: -sargassum smell (seaweed fishy smell) is strong. You can smell it inside or out. Can't open the door to your balcony because it can be so strong. Can't sit outside to eat comfortably. Not just this hotel it's even others around it. -hard to get restaurants reservations your first night you arrive. On your second night you will find something, not your ideal time either 530 or 1030. Just book all your reservations the minute you check in for your whole stay. When we go to dine, most places have so many open tables. Sometimes they should allow walk-in if they had cancellations or something. -pool area kinda boring after 2 days of it. Music by DJ is limited. 12-3p...very short.. should be at least till 5p. -room service takes way too long. Nothing less than an hour wait even if we ordered just fries. -this hotel is more ideal for low key people or families with young kids. It's boring if you are looking for a night life of ANY kind. Not pertaining to the hotel but the area-traffic back to the airport is SO BAD regardless of time of day or day you leave. Plan ahead to avoid the stress. One last and repeated point...the staff IS amazing. read more

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Pedro Kinil was a superstar. We never ran out of drinks. He was eager to please and always put a smile on our face!! Well done Pedro. Our family enjoyed our stay! read more

If I can give a zero I would. Let me just start off by saying this was my 4th time staying at this same resort. My first time staying there everything was ANAZING. Which is why I always chose this resort anytime I visit cancun. Checkin process this time around was such a horribble experience. The first front desk agent Angel that helped me was really nice and friendly. He couldn't find my reservation so he said give it sometime and directed me to reservations. I was able to dispute the sitution over the phone regarding the reservation number. when I head back to front desk the 2 agents were another guy and female (Feb 27th at 9:15am) they were so rude to me. Explained to them both that the rep on the phone contacted the manager on duty and the manager gave me a new confirmation number but they didnt even try to input the confir number into the system and just denied to check me in. Thisis when I stopped another worker and asked to soeak to their supervisor or manager bc these 2 agents were not helpful at all. The supervisor came out and assisted me and was able to find my reservation. He then walks to back to front desk to be checked in but I told him no please have another agent check me in bc they were rude. That's when he directed me to Angel who was now on thd other side of course Angel was nice and checked us in. Now let's move on to the service. It's 50/50 for me. I came across very helpful people, like the cleaners at the property were the nicest to me. The front desk can use friendly agents. The to go shop use to serve pizza everyday and now they dnt. When I go order pizza they look mad lol like they fng want to make my pizza. The bartenders speak spanish and laugh everytime I order as if they're talking crap on me. The soap and Shampoo were already used I had to order a new set of shampoo and shower gel. Honestly with the money I paid at this resort they can do better. I witness a man at the lobby bar ignore this woman that was trying to order water. Smh I will continue to stay with hilton but just not this propert. I feel like the food is good & the property is clean but just this experience at the front desk and noticing bad customer service all over the resort makes me not want to come back anymore. But like I said before it's 50/50 you come across nice workers and then bad lazy ones. read more

One of the best resorts we have stayed at in Mexico! We come to Mexico at least once every year and have seen so many resorts because we never stay at the same place twice but the Hilton may become the exception. From the ease of check-in to the friendliness of all the staff, the quality of the food and the fun kids corner (club), there is never a dull moment. The nightly shows and entertainment are excellent as well. Our daughter loved the Aladdin and the Michael Jackson tribute as well as the circus performers. These shows are not high budget but the performances are fantastic with so few stage props. Food and service are so important at any resort and the Hilton all inclusive hits a home run. We tried all of the restaurants at the resort and particularly fell in love with two. Sunan is a covered outdoor space that is literally feet from the water and features a truly interesting menu. (See my review of Sunan and photos for more detail). Also, la luce is an Italian restaurant with delicious food and awesome service. Since we were traveling with friends on this trip, we were able to try almost everything on the menu. Excellent on both counts. Vela is an awesome buffet with very fresh ingredients and made to order omelets with a service crew who is friendly and always available. Other restaurants are good but nothing like those mentioned above. Pool crew and entertainment are also top-notch. Special shout out to Cruz at the pool for his earnest attention and truly pleasant demeanor. He always made sure we were taken care of and looked for us each day and gave a warm smile that anyone could see was heartfelt and warm. The Hilton is very lucky to have him. Those doing trivia in the pool and water Zumba or Yoga were great as well. Music played by the pool was a touch too soft in the afternoon hours but was audible. There is also a kids pool with slides and fountains that the kids will love for sure. Another hit with the kids is the ice cream/churro/donut shop with all of the toppings you can imagine and beautiful and delicious donuts.By the way, this was also a hit with some of the adults in our party. The icing on the cake for our collective three children, aged 4,5,7, was the Kids Corner. The entire staff is fantastic and they really enjoy entertaining the kids and creating crafts with the little ones that they can take home. They got to know our chillens by name by the second day and each days activities were new and exciting. Playground, movies, crafts, and making new friends. Most resorts will have excellent views if you're on the ocean side, but not many will delight the way the Hilton does with the great views of the jungle on the opposite side. Fantastic sunsets and peaceful views await you. First floor rooms have a small private pool just outside the sliding glass doors and patio for a relaxing space to chill. Also in the rooms are Nespresso coffee machines to make great coffee and a fully stocked refrigerator for juices, water and beer. Call the front desk for more of whatever you need and also ask for robes and slippers if that's your thing. Our cleaning crew left us small animals made from towels to delight our little girl and kept everything spotless. Things I'd like to see added or changed on a future trip would include an indoor or outdoor pool table for recreation. Table tennis is located near the donut/ice cream parlor but perhaps the addition of a future game room or just more of the games available. Second, I do realize that Hilton is an upscale brand and as such, things will be a tad more expensive in the gift shops. Having spent a considerable amount of my life a buyer and merchant for one of Americas largest retailers, I see the amount of revenue that is being lost in the shops due to loss of turning over merchandise quickly enough to make much of a profit. Private label merchandise is one thing, but most everything for sale was ticketed so high that I never saw anyone shopping during our trip. Most people would love to take souvenirs home but most likely bought them out during one of their excursions rather than at the gift shops here. Even the cigars and specialty tequila for sale are at prices far beyond what you can get almost anywhere else. Overall, we absolutely loved our stay and would definitely stay again in the future and want to thank the Hilton for their wonderful staff, food and service. read more

I am a Hilton Diamond Member. For the last 25 years, I've spent over half the year in hotels all over the world. This hotel stay was among my top 3 worst ever. This hotel, while it's called a Hilton, does not understand any of Hilton's terms and conditions for Diamond Members. Here is a quick overview of my stay. Check-In: The check-in process took 25 minutes. They refused honor my Diamond benefits to upgrade me to a one-bedroom suite even though one was available for the entire stay. The front desk person and manager fed me all sorts of LIES as to why they wouldn't. They were even so bold to say they'd do it, but for $400 a night. Not once did they say 'welcome to Hilton' or 'thank you for being a diamond member.' When I got to my room, I called the diamond desk. They confirmed the hotel was completely wrong in what they did. They even called the hotel to explain things, but the hotel refused to comply with Hilton's terms and conditions. Room: The walls had black marks and several painted patches that were clearly. The couch had a cheap cover on it to hide stains. The bathroom walls were glass and the sliding door wouldn't move. Thankfully the toilet and shower were behind frosted doors, but the lights for them were the same as the lights for the entire bathroom. So, if you want light in the bathroom in the middle of the night, you have to illuminate the entire hotel room. The walls were also paper thin. I could hear things from several rooms/floors away. Beach: To get to the beach you had to walk down wooden sidewalk. These ended with about a 3 foot drop to the beach. Several had huge holes around them that were clearly a safety issue. Thankfully one was taped off because of HUGE holes and pipes sticking up. Once you got to the beach, it and the water were covered in seaweed. There were workers with rakes and wheel barrels working a losing battle the entire day trying to pick up seaweed. The beach itself was also half rock and had a surprising amount of trash on it. I saw far more trash than sea shells. Lifeguards spent 99% of their time on their phones and not watching the water. Hotel Facilities: The carpets in hallways were bunched up and had gaps at the seams. The elevators were poorly lit and only half of them worked. The pool deck steps had anti-skid tape pealing on them. The pool steps had no markings and everything blended together. People were falling when going in and hitting their toes when coming out. There were also tons of pool tiles missing exposing sharp edges. The only hotel activities were for kids. Food and Service: Food quality was far subpar for a 5-star hotel. Their nicest restaurant was a steak house that served me the worse steak I've ever had. Often, food came out cold. Their fix was to microwave it instead of remaking it. Room service always showed up 40-60 minutes late and the order was often wrong. Even though the hotel was all inclusive, the servers would constantly ask for tips or not even come over unless you held up money. Besides one minifridge refill, we received no housekeeping or fridge refills. I sent the hotel texts, called them, and would even stop at housekeepers in the halls asking for them to service our room. Nothing happened. The employees didn't even apologize for it not being done. By the end of our stay, we had mold growing on the food left on our room service plates. This is a Hilton 5-star resort. The customer service was downright horrible, the food quality was subpar, and the facilities were in disrepair. It was an absolute horrible experience. read more

Hilton Cancun All-Inclusive - Hotels Near Me - Cancún, ROO

I will acknowledge that I was here for a conference and thus did not pay for my own stay - I have no idea what this place costs so please factor that in. I will also add that the hotel was fully rented out for this conference so likely less crowded than it would otherwise be (for example, only a few people brought kids, so the kids pool was deserted overall). That being said, I really enjoyed my three night stay here. The rooms were comfortable and super clean, the pool was well-staffed and supplied, and the ocean view was lovely (as others have said, the beach isn't really usable, it's only like three feet deep and no seating there, it's just for show mostly). I understand the feedback on the food here - it's not amazing, but it was plentiful and well-stocked, with lots of variety and availability. I am not really an all-inclusive fan, and three nights was plenty here, but this was a nice relaxing visit! read more

Sunan Restaurant at Hilton Cancun All Inclusive is the best. All the dish are super yummy and helpful, kind service read more

Hilton Cancun All-Inclusive - Hotels Near Me - Cancún, ROO

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This was our first time experiencing an all inclusive. After hearing a lot from our friends and family we decided to give it a shot. I would say, for people who are beach bums this is a perfect thing to do but that's not for us. There is absolutely nothing else to do at the resort besides eat, pool time and drinks. Their reservations for the dinner at the restaurants really need an upgrade. We stood in line to reserve, for diners, for an hour to find out we can only reserve three spots and the same day is not included in those spot so pretty much one day we just had to settle with walk in buffet which is pretty much a standard buffet. The cabanas are not included in all inclusive, you have to stand in that hour long line (who in this age doesn't have an online booking system?) again to book them and it will cost around $160 USD to rent for a day. The massage parlors are more expensive than any other place, costing $350-$400 per massage. For excursions, the tour services are over priced... they know that you are at the resort and you don't have any other choice but to go with their tour services or the contracted service called Best Day tour services. We paid 450$ for the tour in a big bus to Chichen Itza and Cenotes where they tell you meals are included and we specifically asked them that we are vegetarian and are there options for us they assured us that there will be a lot of options. Literally we had plain spaghetti, tortilla and stemmed vegetables. The tour is rather too long as it picks others up from different resorts. They take you to this place that I bet they have a contract with and want you to spend on souvenirs that are literally ridiculously over priced. The tour took about 13 hours so it was very tiring not - recommended for people with little kids. Coming back to the resort the pool side service and the room cleaning services are good. The room service for food takes too long and by the time you get your food it's cold and they didn't deliver one out of the three things we ordered. Over all I won't be coming to Cancun all inclusive Hilton again! read more

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Loved the Hilton! Room was spacious and very clean. Staffs here are very nice and attentive to your needs. My favorite places were Sunan, Asian restaurant ( no reservation needed) and Churros/ candy store. Their churros were to best! Maxal restaurant was awesome too. Make sure to get reservations as soon as you arrive to 3 speciality restaurants. read more

We got the flight, transportation to and from airport, and resort package thru Costco. The service was stellar, we were well taken care of in every aspect. Whatever we needed, they happily provided and were super professional. Very tourist friendly, most of the service workers had great English! You need reservations to everything except for buffet and Sunan, their Asian grill. We enjoyed eating at Aum steakhouse, LaLuce Italian, and the tacos at Maxal during their lunchtime hours. It was disappointing that LaLuce was closed most of our stay, but it was nice when it did reopen. Aum and LaLuce were only open during dinner, which was a bummer cus it would have been nice for lunch. Maxal is open for lunch and dinner, but we liked their lunch taco options more than their dinner items. Lunchtime had your standard beef, al pastor, carnitas, chorizo and other seafood options tacos, along with chips and salsa. I like how you could drop in without needing reservation. Dinner felt like they tried to be fancy, and the dishes were meh. They didn't offer the lunchtime items during dinner. You also need a reservation for dinner. The only place we didn't try was Sunan, their Asian grill by the pool/beach. Their Asian options were definitely catered to people who don't know authentic dishes and ingredients, but it seemed to be popular! They serve lunch and dinner. Their had a dessert place next to the kids childcare room, and had great hours and options. I loved their churros! They had the worst ice cream I've ever had though, it was watery and bland. It seemed like the other restaurants sourced the same ice cream too, so we didn't eat any on this trip. The buffet food was okay....lots of hit and misses. The bfast, lunch, and dinner options changed daily so there were definitely good and bad days. There was always at least a safe option to eat though! I liked how the buffet was open till 11pm so if we did all day excursion, we would probably make it back in time to the buffet. Room service items were good too and were pretty accurate with their arrival times. They had a huge waterpark/playground area for kids, it felt bigger than the actual adult pool. The adult pool was nice, which they had multiple pools instead of just one. Lots of chairs with umbrellas, get there early! They had only one burger grill outside and ceviche station and bar outside, I would end up walking to Maxal for tacos instead since it was nearby. The ocean view king bed room was spacious and very modern on the inside. We enjoyed coming back to our room to relax and sleep everyday. One thing I didn't like was that they had paper toilet seat cover dispensers in the common bathrooms, but none of them carried the covers! Had to use toilet paper to cover the seat....but overall the facilities were clean. Would come back in the future, hopefully their buffet options get better and their restaurants are open when we come! read more

Stayed here for our family vacation (traveled w/ a 5 and 13 yr. old) and thought we'd have a pleasant experience based off of past experiences with Hilton. The check-in process alone was a tedious process. It was almost like you were buying a used car! A lot of unnecessary talking! We were told to go to another desk to make our dinner reservation, to be told there were no reservations available. And that's that we called days before arriving, and was told we couldn't make any dinner reservations until we were checked in. Unfortunately, that wasn't the case The rooms alone were very nice, spacious, clean and well designed. If this review was solely based on the room itself, I would've given it a 5 star review. The food at this "resort" was HORRENDOUS!!! The was nothing to rave around and my kids and I went to bed many of nights just off of nibbling on things from the buffet. The pool side food options were not any better. We thought we'd give room service a try, and waited over 2 hours for our food to be delivered to the room, to be given a plate of food that appeared to re-warmed in the microwave. We thought I was just us, but it appeared a number of guest were disappointed by the room service, but the amount of food left in the hallways. However, the only places we found to be good and fulfilling was Suna (the Asian restaurant) and the grill inside the buffet on seafood night. Everything else was very disappointing. I'd also like to add that the food options for children are nonexistent, as one would think they'd have better food options for children if they're marketing themselves as a family friendly resort. I saw a number of sad children's faces, as nothing looked satisfying to them. There was nightly entertainment at the amphitheater that seemed very amateur. After that there was really nothing left to do but go to the bar to have watered down drinks. Although the bar service was spotty, I think they used "magic liquor" as I had several drinks but never seemed to get a buzz. Lastly, the customer service here was also HORRIBLE! The workers had no clue where things were when asked, and even said "I don't know where that is...I just come straight to my area and start working." Hilton should have left the "resort" title off of this location and called it a hotel, because this is clearly not a resort. If you're traveling with your family, I would not recommend this hotel. read more

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Beautiful resort. Had an incident in the pool that was of no way their fault but they took care of me. Emmanuel the Concierge and Gietzel the pool waitress was wonderful. read more

Hilton Cancun All-Inclusive - Hotels Near Me - Cancún, ROO

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Very clean and modern. Food was excellent. Away from the city which I preferred. Felt very safe. Staff was very welcoming always. Excellent 5 night stay. read more

Worst service of any Hilton. Super disappointed on the level of service. The hotel itself is beautiful. What is truly lacking is service. The check in process was a nightmare. It's an all inclusive resort but yet the several restaurants are too busy to get a booking for your family. The food and drinks at least was great. Loved the beach view. We travel to Cancun at least 2-3 times a year. This is one of those resorts that you will experience once but will never go back to again. This would have been a great stay except for the fact that the customer service of the hotel is really lacking. read more

It was relaxing experience, just make sure to book your airport shuttle 48hrs beforehand

Honestly can't believe this place is actually a Hilton property AND only 2 years old. Definitely does not have the feel or quality of a Hilton resort. It already seems dated and worn out. read more

Beautiful property- Hot in September would be my only complaint and none of us have control of the weather. Thank you Hilton. Your a class act. read more

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Really nice resort, with very good to excellent food even at the buffet. Wide range of options as well. As to the restaurants; the Italian and Steak places were both awesome. The Asian, mediocre at best. Noting; we only went one time to each of the three; so the above are merely from one visit.... Never made it to the Mex food restaurant, although others said it was reasonably good. Either way; the buffet is a great backup; also noting.... Getting reservations for the onsite restaurants is hit/miss. We were upgraded to a corner room, with an awesome 840-sf layout. Nice..... No issues with hearing the neighbors at all. We were at the end of the hall, and away from the elevator, so that might have helped. The beach is a 2 on a 1-10 scale. Not very spacious, lots of seaweed, muddy ocean water. But, eh, it still works and it's officially a beach. Just saying; we're flexible, so it worked. Don't expect a beautiful, expansive beach with pristine clear-blue water. Far from it, actually. The pool was great, and service was excellent. They had some pool activities off and on as well. Surprising number of families with children, but it makes sense. This place is rather secluded; and with it being all-inclusive, you can feel pretty secure in letting kids over age 12 or so running around on their own. As an aside, most of the kids were well-behaved; so no problem on that aspect from the perspective of the late-50's folks and I can see us taking our grand-kids here in the future. We went on a couple of the excursions. More/less decently priced, shuttles were always on time. Nice... Taking a taxi into town is a bit pricey ($40), but eh, well.... Grrrr......... On the way back, the taxi guy quoted $45 and I said no more than $30 (600 pesos) and he was OK with that. So, try to take the shuttle (which goes to the other Hilton in-town) if you can swing it. Service was always excellent, noting tipping $1 a drink and $2 for the buffet (for two), $10 for dinner at the restaurants helped. Officially, tips are included in the composite price. But, work with me. These folks likely make $20 a day; so their picking up $10 to $20 a day in tips is warranted. Special shout out to Antonio at the pool (this is "Arroz con Pollo" writing this !), and then Fabian at the front bell desk area. read more

My family & I are having the best time! Check in was easy with Joshua. Good food & drinks all day & night. Auma restaurant staff were very kind & observed my son's allergies food restrictions. Make your reservation with Hilton to get honors points otherwise booking through 3rd party, you won't accrue Credit. read more