Raya is so helpful I always come here at least once a year for a bike checkup. I appreciate y'all!

In my 50 years of riding bicycles, this is by far the worst experience I've ever had with a bicycle shop. I purchased a $200 part that was a Specialized specific e-bike charger. When I got it home, it did not work. I brought it back to the shop (with the cut off cable from the original charger) and they made three statements. 1. We don't accept returns on that product. 2. Did you actually purchase it from us? 3. Perhaps there's something wrong with your bicycle. I left it with them because they said they needed to test it first. After two weeks I got an email from them stating that it worked however they would return it (why?). They also mentioned it may be subject to restocking charges because I didn't return the piece of paper sleeve that goes around the plastic case. At that point, I just contacted Specialized Rider Care and they sent me a new charger within a couple of minutes. Lesson learned. If the shop doesn't treat you properly contact the manufacturer. Why deal with a vendor that isn't an advocate for the customer? read more

Great customer service and extremely knowledgeable!!! Zane was outstanding--very helpful and provided help well above and beyond. Would recommend highly if looking for a personalized experience. read more

Cute place in funky Fayetteville. Currently they have people going through the side door. Pretty nice shop. More bikes than I've been seeing other places due to the covid rush. read more

Highroller Cyclery - Side door - Bikes Near Me - Fayetteville, Arkansas

Great staff. They were friendly and informative. I will be buying my cycling gear here from now on.

I bought my first bike from these folks 40 years ago. They were my go to bike shop for years. I decided to take up riding after a 20 year hiatus and took a visit to Highroller. The sales lady told me matter of factly that a lot had changed in 20 years. She was correct. The old staff was never condescending and so very nearly rude. I suppose an old fat man didn't look like someone going to buy a $3000 bike. She was wrong about that. I am going to miss Highroller. read more

Went to High Roller to check out accessories for my bike. Tried to open both doors, went to call the number on the door and a guy unlocked the door and said "you cannot come inside". Didn't ask if I needed anything, what I was looking for, or wanting. Seemed pretty rude and definitely not a place I will go back to. Glad their freedom ideal is just a joke. read more

Super bummer drove over an hour to pick up 2 bikes that we had previously picked out and when we arrived (after calling ahead) they had the wrong bikes ready. Although we got there 20 min. before closing (did call ahead and let them know) they were to bothered to have to get bikes ready and sell accessories. We were about to drop $1300.00 on bikes at there shop and it was too much of an inconvenience??!!!??!!! Very rude wouldn't buy anything from them!!! Take your money somewhere where they appreciate your business!!!!!!!! read more

Best local bike shop in NWA. Established pros that exhibit great customer service regardless of your experience level as a cyclist.

I've gone to this place for years. I've purchased two bikes from them and a ton of parts. The thing I LOVE about this place is that I can ask a question and get the reply: "Let me have you talk to (name of other bike shop guy). He's the expert on that." I know most of the staff by name at this point and it's hard to find a question that none of them can answer. read more

The service department is the best in Northwest Arkansas. Everybody that works there is super knowledgeable and love bikes. Also, they host all kinds of rides throughout the year to help you get more comfortable riding with others and increase your bike handling skills. Stop by their shop and you'll make fast friends and have any questions you have answered. read more

Our family has bought tricycles, and bikes from Highroller since the 70's. Best bikes, help with choosing the best bikes for the rider, and excellent service. read more

Looking to restore my old Schwinn Le Tour 1974 for my son. I went to highrollers told the man it was in a barn for over 35 years ,needed tires tape on bars , tubes etc . Paid 40 dollars for safety service. Picked up bike in less than a week. Bill was fair for parts and labor$150 . When I got home noticed wobble in rear wheel, bearing shot dry were not touched and no mention of this on receipt,called shop and they said it wasn't included in the service bring the wheels by and might get to them in a couple weeks. Bad business, I'm 65 and it seemed they were too good for that old bike don't believe they are in business for the love of cycling . read more

Purchased a bike here today. Great customer service with Covid 19 going on. They sized a bike to me on the sidewalk. Can't beat the service

This is Fayetteville's original bike shop. Nothing fancy here just bikes, the stuff you need to ride and guys who know how to set you up. They sell Specialized brand bikes mostly, they sell a few used bikes and the also rent bikes. Consistently solid service and good selection, be sure to check here if you're even thinking about a new bike or if you need a tune up. read more

I bought my first mountain bike there. I didn't know a thing about them and trusted the salesman to help me choose the right one. I'm 5' 11" and he sold me a 16". He saw a sucker and just wanted to sell something. They will never get another penny from me! read more

Tuned up bike, did a great job and did it for less than estimated.

Just have to say Jerry and the staff at HR are great! I am new to biking and wanted to enjoy the awesome trails around Fayetteville. Jerry took the time to let me ride several bikes and find the perfect bike for my needs! I can not say enough good things about their customer service. The entire staff is extremely knowledgeable and gave me some great advice. They were great and I can't wait to get my new bike on the the greenway!! Need a bike or service? Look no further than High Roller! read more

I honestly have never written an online review before but I could not let this go without saying something. I went in to simply get some air put into my rear shock because I don't have a shock pump, and right off the bat, they told me they would charge me for it. They were going to charge $4 to simply pump some air into the shock, ridiculous. The guy behind the counter immediately said that my "shock needed servicing" and they could do it for me. I politely said no, simply because I know that the shock needed only air, not servicing. Another one of the guys grabbed a shock pump and tried to pump it but only pressurized the tube because he didn't even realize that the pump wasn't screwed on all the way. Long story short, they told me that I was either going to have to let them service it, send it off to a company, or retire the bike completely. I left there fuming and decided to get a second opinion. I went to Phat Tire and they immediately pumped it up and answered all of my questions. They didn't try to sell me anything extra and when I asked the Phat Tire employee why they didn't charge me, he said, "All I did was put air into your shock, why would I need you to pay me for that?" EXACTLY. Please whatever you do, don't go to Highroller. It's not worth it. I am no bike expert but I look like a freaking genius compared to these chumps. read more

Bought a nice Specialized bike a couple of years ago. Still a great bike. I would buy another bike if I need to upgrade to a bigger bike. Great place and freindy service. read more

Had the pleasure of meeting Patrick and Jared today and can say without a doubt, these guys know their stuff. They were friendly, professional, and knowledgeable without sounding cocky, and a real pleasure to do business with. The shop looked great and appeared to have everything you could need to get on the road. This will definitely be my go-to for all things cycling. Thanks guys! read more