What a disappointment. Went for a group spa day, everyone had already paid £25 deposit but before we could even get through the door the owner was saying 'where's my money'. She was very unwelcoming. It was another £25 to pay, two friends were Ill & couldn't make it, but the owner demanded we pay their £25 even though they weren't even coming! We fully expected them to lose their deposits but not have to pay full price for nothing! She was very intimidating though & we felt bullied into paying it leaving some out of pocket. When handing the cash over the owner said there was not enough there even though it had been counted correctly, again bullied into handing over another £20. Apparently the same thing happened to one of the girls who went a few weeks earlier! Coincidence???? The hot tub was small & couldn't fit all our group in. The sauna was tiny, maximum of 3 people could get in & the sitting area wasn't big enough for everyone. The electricity kept tripping off & instead of apologising the owner was blaming us! Saying 'what have you done?!' Lunch was basic, not worth the money & they didn't cater for the two missing guests even though we'd paid for them! Lunch is served in the make shift tent outside! The toilet was something to be desired. Was like a portaloo stuck in the store cupboard with a hand written note stuck to the wall on how to use it! The only treatment included was a back massage. Again we couldn't relax as it sounded like the bailiffs knocking at the door & the phone constantly ringing. They are too tight to employ a receptionist & just lock the door downstairs when in treatment. The owner later told us it was a disgruntled customer who had been knocking. No surprise there then!! The slippers provided looked like they'd been used countless times before by other customers, very unhygienic! We made the most of a bad situation & didn't want to ruin the day for the bride to be. I think the owner is in the wrong business, this spa is anything but relaxing & tranquil! Avoid at all costs! read more