the people at this company are very friendly, professional, and always willing to go the extra mile…read moreto help a customer. Very through, They helped me find exactly what i needed and for a great price. I would recommend to anyone looking for steel buildings to call them up.

Save yourself grief and avoid this company…read more I am an owner-builder (36x60 shop) and was connected with Encore via the broker I used to purchase the kit (The Steel Builder, Chico California: avoid this company too). Below are just a few of the problems. Promised repeatedly it would be a five- to six-week delivery time. Actual was more than two months. First delivery was incomplete (no siding or trim). I was not provided a master manifest and delivery schedule, and therefore was not aware of what was missing. Contacted Encore after about six days to enquire on siding and was told it would be another 2.5 weeks. I had rental equipment and crew onsite; a big problem. Many components (about 5%) were mis-marked (didn't match plans) and lengths of several did not match their labels. A few of the purlin weld tabs on the rigid frame were welded to the wrong side of the mark; about 3/8 inch off. Several items, such as gable end angle to support siding, were not addressed in plans: we fabricated substitute supports from extra base angle. One of the column base plates was not square with the column (frame line 2). This affected siding and ridge alignment, roof sheeting, eve overhang, etc. Only way to correct this is with shims, which the county inspector said would need to be engineered into the plans. Siding took an additional two weeks to receive, which required me to extend the rental of two scissor lifts ($800 cost). Ridge caps did not arrive until the structure was nearly complete; had to buy $200 worth of tarps to protect exposed insulation from rain. Trim and soffit components. Received partial delivery with unmarked components (they are supposed to be labeled to match the plans). The driver handed me a stack of sticky labels and it took 1/2 day to figure out where everything went. The building is now done and I've still not received soffits and eve trim. My lift equipment is gone and I will have no way to install it when it does. Comms: Encore representative Ric Solis did what he could to patch things up, but had been thrown into the equation late in the transaction (the original guy left the company). Lastly, I was looking for a US-manufactured building and was originally told this kit was would come from Atwater, California. Ultimately, the rigid frame and components came from Texas but were manufactured in Mexico. I should have asked the specific question, "Is this made in USA?"

We called Jake at countertop world to have our quartz cut to fit a new stove. He had someone out…read morethat same day. The workers were so fast and very good to communicate what was going on. Highly recommend them and they will be our only stop for countertops in the future.

I absolutely love my countertops and was very pleased with the job they did. Honestly we were…read moreamazed at how quickly and professionally it happened. Their selection was awesome. We went with quartz due to durability. Sherrie was great help. She helped us pick out the stone, edging style and the sink. It was nice that they even carry sinks. One less thing you have deal with. We also added the 15 year sealer. It was just a wonderful experience all around.

Got hit hard from the recent storm (80 mph winds). Contacted Roger Fraley Sunday evening and he had…read morea crew at my house Monday morning. They made repairs on an extremely hot day. Matt, the crew foreman was professional, courteous, and knowledgeable. The total cost was about half what I thought it would be. Great job all the way around!

I purchased new construction in Sept 2015. Fraley was the roofing contractor. Leaks were discovered…read moresoon thereafter. Fraley refuses to take responsibility for the leak, blaming it on inadequate slope of the roof. But they installed the roof, didn't they? What kind of roofing company installs a roof when they know it will leak due to inadequate slope? That they installed the membrane on the substrate means they approved it prior to installation. A year and a half later they are still refusing to honor their written warranty. Their "warranty" has less value than used toilet paper. Update: they finally took care of the problem after nearly 2 years of finger-pointing. I have upgraded their rating from 1 to 3 stars.