Run Away From This Franchise! They will take your reservation from the Hertz website and then tell you they do not have to honor Hertz prices because they are privately owned. They should NOT be allowed to use the Hertz name if they are not honorable! They should be called "Hertz-But Not Really!" Do Not Rent from them. I was charged double the price and they attempted to do the same to the person ahead of me. Run-don't walk- away from this place!!! read more

Do not rent from them!! They are never at the counter. They weren't here for my reservation so i rented from budget instead. They were very friendly and helped me out. read more

This is the second time I have rented from Hertz in the Tupelo airport location. Both times I have had very good experiences, the last time far exceeded my expectations. Tracey, the rep, was very helpful over the phone, helped me locate an upgrade and held it for me, and was very communicative throughout. It's a laid back atmosphere but they put customer service first. Also, I usually rent one-way--picking up in Tupelo and dropping off in a mid-western city. Hertz allows you to do that with all SUVs while their competition doesn't. read more

Rude staff. I inquired about their shady back door "utility surcharge" and she lectured me about reading the contract. She hung up on me too. No problem, I will just use Budget next door. Just call it a fee to clean the car and don't try to make it out to be something that doesn't go right to bottom line. read more

I would highly recommend anyone considering renting a car from Hertz to reconsider. Customer service is completely sub par. Very unprofessional. This was my first and last experience with this company. read more