We had a great experience with Hertz in Loreto MX. Jessica and Alejandro were helpful, friendly and professional. Our car was immediately available after we landed even though we had a delay enroute. We took pictures inside and out of our new VW before we left, as did Alejandro, and it had one little scratch. We opted for full insurance during booking that gave us peace of mind during our trip. We tipped the staff well and received wonderful service. We will use Hertz again the furture when we go to Loreto. Here's a helpful hint when making *any* kind of reservation: car/hotel/activity: ALWAYS book directly with the company. DO NOT use third party vendors such as Expedia/Trivago/Booking.com etc. You will not get any helpful service from them if something goes wrong. read more

Completed a reservation via Expedia three weeks prior to pick up, arrived on time and Hertz employee told me our car was not available. I asked why and he stated the car was out, I asked if they would replace with another vehicle to Walmart he said "no" "we don't have any more cars" I asked if we could get a smaller car, said no. I asked if they could assist with another agency, off course he said no. I asked what could he do, he said nothing. "Rent with Alamo, or Sixt or anyone else, these folks are a franchise and don't care if there are reservations" in my case I had a sevens day for a large vehicle, had to get a car at another place and was lucky to find a car for the same price as my Expedia reservation. I rent almost every other week for business from Avis, never had a problem in the last five years. Unfortunately Avis is not available at this airport and took a chance with Hertz. Never again! read more