Unfortunately I would not recommend this company for durable medical supplies especially anything which you need within 2-3 weeks. We have now dealt with them on two individual occasions where it takes them a week from drop off of prescriptions and all needed insurance information to even start working on a claim. We dropped off new insurance information a week ago, called on Tuesday to see f they started our refill order, Tammy stated she was given the order on Wednesday but called today Friday to ask what supplies we needed again and to say she was now starting to work on a prior authorization. They only have one person in the office that works on setting up the initial claims and getting prior authorization - she is hardly in the office so when you drop off the scripts don't expect your supplies to be worked on right away. Refill orders seem to be better since other people in the office have been trained on refill ordering. I shouldn't as a customer have to wait two weeks to 2.5 weeks from the initial drop off date to have a prescription filled. Since they are now just calling for a prior authorization at 12:00 on a Friday afternoon we will be lucky to get approval forMonday/Tuesday next week then shipping time is anywhere from 3-5 Days. Since they already have the scripts we are letting them move forward because unfortunately at this point we wouldn't get any quicker from somewhere else - we will be looking into Keene Medical,Minuteman Medical, And a few others to stop this from reoccurring. I shouldn't have to pay out of pocket for supplies or call 2 -3 weeks in advance for refills to get In a timely manner.
If you have another option look into it. read more
