Superior customer service! New office looks amazing!…read moreMelodie and her staff really care and want to help!

The representatives are knowledgeable, patient, and courteous. The organizations causes good…read moreagencies like Jesus Arciga agency to lose good customers with high rate increases that the agency itself has no control over. I'm a loyal customer as long as I'm receiving good customer service and fair premium rates. Keep up the good work and thanks for your services.

Raven has been amazing to work with at Allstate. She is professional, friendly, and always takes…read morethe time to explain everything clearly. Great service and support -- highly recommend!

I gave the business 4 stars exclusively only for their super amazing General Manager Lane Clegg I…read morefinally reached out after my claim got stuck with RWC'representatives. I was given this warranty with the purchase of my new home. Couple of days after I moved in a leakage was discovered in basement. Two plumbers have been called to find out the problem. Finally, the problem has been found (and I was charged $99): It was the main floor powder room faucet that aged and was leaking for a long time, causing damage to the floor and cabinets. Since this issue had been overlooked on the initial inspection, I called both home inspector and RWC. I called them and the RWC person that I spoke with on the phone asked me my issue and told me that I would be covered if submit the claim up to $500. I did two estimations and emailed them to the insurance company and again made a call to make sure they choose the one that seemed more reasonable/professional to them before I went forward with any replacement. Representative again assured me that I would definitely be approved upon processing and I can send them actual invoice. When the job was completed, I sent them invoice with the breakdown of parts and labor, (separate prices with part numbers) as well as a specific cause for the failure in writing from a licensed contractor fully expecting to get reimbursed. Three days later, I received a denial email based on a reason that made me think they're looking for reasons not to pay or they're trying to stall until I give up.  Of course, I was furious because I was led to believe that it was going to be approved.   I decided to just call the famous Lane, the name, I found on another reviews instead of writing a negative comments in social medias. How surprised I was when my call was answered immediately, without this brain -scrambling tune interrupted every 20 seconds by a robotic intoning "You call is important to us. Please stay on the line....". He was able to find my resubmitted paperwork and he approved my claim, and I received an email from him letting me know a check will be on the way within 30 business days. I could not be happier about how well and how easily he handled things for me. Thank you so much Lane!   Irene

GREAT company to do business with! I received very quick, friendly service with lower rates than I…read morewas paying my previous insurer. Highly recommend!

Great service and pricing. Always quick service. Been a customer of hers for over 20 years.read more