What can I say... it's Hermes! The old location was small and didn't have much in stock, but the new spot is spacious, busy, and totally luxurious. They give you one-on-one attention, you need an appointment, and the staff are super friendly. I've been here before to grab a couple's ring for my brother-in-law and a scarf for my mom--got exactly what I wanted, no hassle. The vibe is really high-end, and it's kind of wild to see how almost every woman seems to have a Birkin or Kelly, even though they're so hard to get these days. Definitely worth a visit if you want that true Hermes experience. read more

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First time coming to this store. I also can't believe they would just have one location in Toronto. When I first stepped in I was greeted immediately and was asked to set up an appt for a sales to assist me. I came on a Saturday and it was super busy. I had to wait at least 30 mins before someone came up to me to assist. I was looking for mini her bag. The girl apologized and said they didn't have it in stock. I was really disappointed as I drove all the way there and ended up not being able to buy what I was looking for. read more

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My sales associate was Almira. She was so nice. Everyone in the store was welcoming. I wasn't allowed to take any pictures or videos but that was understandable. They had the most stunning Kelly 25 in a dark green shiney alligator with gold hardware. It looked like it was made for royalty! I bought a couple of items and was so grateful for the experience. I have heard terrible stories from people who have gone to other locations across the world so I was not sure what to expect. I'm so glad I went. read more

Hermès - Can't wait to open them! - Accessories Near Me - Toronto, Ontario

I walked in on a recent Friday afternoon to make a small card case purchase with no appointment. I was attended to at the door quickly and professionally, invited to browse and then greeted by a sales associate within 15 minutes of arriving. The exact colour card case I was looking was not in stock, but I was shown a sample (in another colour) and then asked if I would like to have the item ordered for me in-store and delivered to my home. My card case arrived via courier less than 48 hrs after ordering (!) and came exactly as described. Outstanding quality and craftmanship, and very well-presented. Overall, great experience. I would certainly return (if only I could afford). read more

As a loyal customer of Hermes, it's so disheartening to walk into one of their locations and be blatantly followed. I walked into the Toronto location, just killing time before my facial, I had a couple of bags with me. Wanting to not have such an experience, I asked if I could check my bags. I was told, unfortunately, they had no where to store them. Totally fine, I browse downstairs a bit and proceed upstairs. I could see, from my periphery, a security personnel follow me up the stairs; and thinking it's nothing, I continue to browse. I came across a shirt, sweater and pair of pants I like. Immediately as I turn around, a security guard is behind me. He tells me, "Oh I'm security, you'll have to check in downstairs". I respond I know you're security, I was actually looking for that gentleman, as I point to a sales person. I have a discussion with the salesman to find my size and arrange a try on. He walks away to facilitate what we arrange. I began browsing again, and every turn I made the security guard was on my heels. I intentionally walked into one direction and pivoted to walk in a different direction, to my dismay, he was once again right on my heels. It's so disappointing to have such an experience; I walked out without even trying anything on or buying a thing. I usually shop in NYC, and have shopped in the Chicago store. Never have I had such a humiliating and frustrating experience. Needless to say I'll never ever go back into the Toronto store. read more

Horrible services as usual for all Hermes. Waiting forever for them to tell you they have nothing you want in the boutique.

Horrible services there is a bag wanted to get but they say not available can't order , basically u need to have a sale associate look after u, and have good relationship with them which mean u have to buy other accessories to a level that they feel satisfied before they sell u the bag That sake JAMES a Taiwanese guy just roll his eyes pretty much saying this is the way it is take it leave it attitude with that ugly smile face Is it even legal to run business like that ? Their goal is to suck all ur money out before sell u a bag there are other brands to choose from read more

I will mainly comment on this store's layout and customer experience as their design aesthetics depend upon personal likes or dislikes. Hermes a brand that has survived so long at the peak of the luxury market must be doing something as that's a hard feat to achieve for so long. I like their leather goods (not a stitch out of place IMO :), housewares and their colognes/perfumes. Clothing and footwear not so much. Watches are OK but again not their forte IMO. A pleasant addition is the furniture line which has some remarkable pieces IMO. Now its not fair to compare the Toronto location with major international cities but this one serves the purpose. Nice open space with somewhat decent variety. The lay out is good with the high turnover at the main level while the specialty items on the second floor. The sales staff can be decent. I always got help when needed. The cashier area is minuscule and can get slammed at times. A weird thing not accepting cash (is that even legal!) for purchases. I suggest one connect with a sales person for long term if you intend to shop here often as I felt a bit of condescending attitude otherwise. read more

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Pretty sure it depends on what you were looking at. But i was relying nobody actually care about me browsing in there. In fact the front man told me that if i need service, stand somewhere. But within seconds, a sales associate came over. What could i do? Probably in ten minutes, i was out almost $2K. read more

I came in here on a rainy Saturday evening an hour before they closed I believe. I was looking for a matching wallet to my purse and Christina helped me and she was super sweet and helpful. She was very friendly and helpful in finding me the options that were available in the wallet I was looking for. I didn't end up buying anything that day because the color I was looking for was not available. I would highly recommend this location as well as Christina for any Hermes needs that you need if you are in the area. read more

It was a wonderful experience!! Staffs are professional, friendly and attentive. Even when we were waiting for our appointment to take place, we had walked around the store and EVERY staff member smiled and acknowledged our presence. It was a WOW experience and I loved every little part of it. The sales associates are knowledgeable and the greatest part of it all is knowing they have probably repeated the same lines about a certain product over 1000 times, they are still very willing to explain and go into detail about each product of your interest. This is a WIN! read more

Really great customer service. I called looking for a specific item and was told they may have one. I asked if an associate could check if it was available and they took My info for a callback. I wasn't hopeful they would call back but in less than an hour they did and found the item. They have capacity limits in the store and warned me I may have to wait but the associate put it at the cash and had everything ready since I was in a tight lunch break. They got me in and out quickly! And I'm by no means a regular shopper here but felt valued and treated like one. read more

I went to this store to get my earrings fixed. As I had bought them in France, I was told that it would take 20 minutes to check my information in the international client directory (the Canadian data base is independent from the French one). After 40 minutes with no news, I raised my voice a little and someone finally came to me to offer me a glass of water. It took them almost one hour to take care of my request with the message: "we have to send your earrings back to France thus you may have to wait up to 6 months before getting them back. Regarding the fees we will let you how much before doing anything". As I bought them in August 2022, I made myself clear that I would not pay anything! That was on them! Unbelievable! Hermes is usually a great named brand but with such a poor level of service, I have started wondering if it was worth paying 750EUR for a pair of earrings which got broken just by pulling them out of their box. read more

I really want to like this store but it's disappointing compared to the Hermes store in every other city I've gone to. Just came from the Hermes at Meatpacking district in New York where the SA was very patient and entertaining and while wasn't able to offer a B or a K or a C, got me the colour Evelyn tpm I wanted. And at least served sparkling water to my friends who didn't buy anything. Toronto Hermes is the worst, nobody greets you and you wander around aimlessly trying to peek into the back room where they offer the B/K/C bags to VIPs only. I bought a watch and a few other items and the SA didn't even remember he had helped me previously. E-mails are unanswered and they don't even hint at the product line they may have in stock. The colours they offer me are the least popular ones and overall, the selection is poor. Plus, never offer me water! Ranking of Hermes Store based on Service & Selection #1 Hermes Store- Paris #2 Hermes Store- Hawaii Ala Moana Center #3 Hermes Store- Tokyo Ginza .... Worst Hermes Store experience: Toronto Bloor Street. read more

In short, you must visit this location if you love the brand (unless, of course, you're expecting to just walk in and be offered a Birkin, which only takes place in fantasy novels). There are many horror stories out there where someone had sales associates play hard to get, such as begging for days for a specific item (which wasn't Birkin, Kelly or Constance) that they already have so he was "allowed" to purchase it. On the contrary, the sales associate here told me everything on the shelves were available for purchase but ones behind the glass. She even double checked for me if they had an item that I expressed interest in in other colors. She told me to come back next month if I wanted other bags they didn't have at the moment, a courtesy hardly offered in other locations. Most of all, the security person exceptionally kind and ensured multiple times that I was getting the help I needed. I visited the store on May 11th. read more

lovely high end store with all hermes products. Constance wallet was so cute and I also get a herbag.

I remember my first time stepping through these doors, it was my first time in any Hermes. My two Bridal Path friends shot me the stare of death when I 'wowed' at their $500 receipt for their seemingly unremarkable silk scarf purchase. Hermes has mastered the colour orange. This brand's little relevance is the very factor which sustains its dignity in the vastly unending world of retail. Practical travel accessories for the truly stylish leaves most visitors clueless as to what is actually being sold here. The belts are complexly designed and its real functions remains ambiguous to the unseasoned shopper. The paisley ties neatly hung at chest height, a staple of the brand. Mysterious looking pieces of metal designed to accompany their unique scarfs. The merchandise is unquestionably affluent in artistry and craftsmanship. They are printed the old fashioned way, which is what the French uses as every justification when charging international human organ black market prices for any of their patriotic products. The salesgirls are immaculately dressed from head to toe, perfect foundation with equally perfect grooming, and they smile. They will retrieve and unfold as many scarves as required to guilt you into buying one, and what pleasant guilt it is because the scarves are truly beautiful. From culture to politics, there is a design for every affinity. Most merchandise is designed with ease of travel in mind as it is simplistic but sophisticated, bold but petite, colourful but discrete, shiny but not garish. What scarcity such perfect balance of desirable products, with serene ambiance and professionalism. The service will not be interrupted, and the gift wrapping is a cut above the competition. There are perks to not getting caught up in trending, like consistency in quality of brand, and merchandise that survives the test of time. I have to really love a girl to buy her a Hermes scarf, not only because I know the true cost of silk, not only because I am Chinese and can get something of equal quality from lesser brands that rivals in beauty, and not only because I enjoy exploring other brands, but also because giving someone something purchased from a brand that is synonymous with the good vibration in my life is risky business, it is both an investment in the brand and the recipient. One could upset the other. That's it. Not because I still go 'wow' when I see that invoice. read more

This store (especially this location) has THE BEST sales associates hands down. I walk in and was greeted right away and the associates I came across with are so impeccably well mannered and very helpful..not to mention VERY well dressed. The selections aren't as big since their not a big store but its quite decent and the key is to ask for some items.. I mean that birkin/kelly isn't going to come out on the sales floor you know. J'adore Hermes! read more

I was at the store recently for my first Hermes purchase. It was my 55th birthday and I bought myself a special birthday gift. Nicholas F. helped me with my purchase. He was expecting me as we had emailed each other a few days earlier (I initiated contact through the "Contact Us" button on the Hermes Canada website to enquire about an item). When I arrived, Nicholas greeted me by name before I even had a chance to introduced myself. He was professional, courteous, clearly excellent at his job and I walked out of Hermes feeling satisfied with the service I received. read more

I've visited the store twice - once before renovations, and once after. It was terrible before, and now it's just as bad. I live over an hour away, so I don't get there very often. On my first visit, I walked into the store with cash looking for 2 specific things. I was ready to buy, and knew exactly what I wanted. It was early in the day, so there was hardly anyone else there. An associate came up to me and asked if I needed help - I told her what I was looking for, and no word of a lie, she said "I think you'd find them over there". She pointed to "over there", and walked away. I was stunned. I tried finding another associate, but nobody else was willing to help. I left angry, but hopeful that they would improve - I bought online that day. Fast forward a while - the store is newly renovated. I returned to check it out, and was interested in a pair of shoes. Security gave me a cold stare as I walked in, it was pretty uncomfortable. Again, nobody offered to help, so I just wandered around on my own. I was looking at the shoes, and one of the associates came over to grab something for her client - I asked if there was anybody else that could assist me, and she replied "probably not right now". Who says that?! I just said "okay..." and left. I'll never come back here, I can't stand to be around such condescending people. These associates barely make above minimum wage, and have the audacity to condescend and be arrogant to customers who are spending thousands in one visit. read more

I was actually surprised at how belittled i felt in this store. Im not a shy person, and i dont dress in rags, i walked in with an hermes scarf wrapped around the handle of my prada saffiano, and the women behind the counter treated me like the bums in parkdale. I searched around the store, with the intent on spending upwards of $15,000 on a tan calfskin birkin 40, but i didn't see one birkin, or even a kelly. When i asked for assistance, (yes i had to ask, real great SAs), i asked very politely if they had any of the above mentioned birkin in stock or if she knew of a waiting list, she flat out said no. Didnt say im sorry they're on backorder, or theres a year and a half waiting list or anything, she just told me no. Quite frankly, i recieved better service from the website doing it myself. read more

The store simply wants to sell what it has out on the floor. I have had very good service from here and am greeted with a smile. They are not pushy so when I do need assistance I will find the sales associate who greeted me. But when you ask for items that are not readily available they loose a bit of interest to serve you. Perhaps the best thing to wear is a smile at the store. read more

I went in today looking for a belt kit. While it did take awhile to get seen the service I received was impeccable! For the most part it was a very nice shopping experience. And looking at $200 mugs helped pass the time. Overall if you want to make it "rain" definitely check them out! read more

Went in to buy a gift and was pleasantly surprised by the service - Susan, the SA was very helpful, combing through the drawers of ties to help me find what I was looking for and even held them all up so I could step back and see them from a distance. She was very warm and not pushy at all and I'll definitely go back for my next purchase. Some high-end stores can be so snooty but I didn't feel that way at all with Hermes read more

No one greeted me and my boyfriend or asked if we needed any help! For a good 20 minutes Untill i got a bit upset and i asked "can i get some assistance here?" Not the first time happening here at Toronto H . Anyways the associate helping me was quiet bland and unhelpfull and for spending 1k and up on just a scarf that service should be unnaceptable. For all you hermes associates remember your no better than anyone because you work in such fashion house get your snobby A**s sorted ! read more

Okay, lets get this straight. Johnny H said that it is "too expensive", Hermes is a high end designer brand, what else were you expecting? Now, to the facts, the store is clean sales associates are okay, just okay, they definitely need to clean their silver jewellery, it looks disgusting. Unless you are a regular customer don't bother asking about a Birkin, the way it works is that you have to build a relationship with a sales associate before you are invited (invited is a key word) to purchase one, or if you purchase enough in one visit you may also be invited to purchase one. In the end, the sales associates are okay, they need to clean their silver, the store is overall well kept and smells very nice. read more

It is a very nice store. The store is very quiet and has an air of exclusivity. We went in to buy a scarf for a mother's day gift and the SA, Shirley, was quite well mannered and very patient. The only thing is that we came in a quite a bit more casual than the average Hermès customer and must've seemed hilariously out of place. Despite this, I never felt that we were talked down to and felt absolutely no pressure to buy, which can be an issue in many other stores. I would most definitely shop here again, and not because it is the only Hermès in the city. read more

My experience was good. When I first step into the store it took a bit long to get a sa to help me. Then when a sa help me she was amazing she help me with all my inquire. She showed me Color and help me understands the brand more. Her service was really good. She got me addicted with buying good from the Hermes store. Well her service is impeccable which gets me wanting to come back. Well every time I go I just look for the same sa she amazing xoxo C. read more

I love fashion and Hermes. I have been to the Paris location, and St Barts. I live in Toronto and find the Toronto Hermes service bizarre. The other locations service is excellent. In Toronto if you dress like you have money they may acknowledge you. The caucasian sales staff are very polite, but the Asian ones are hit or miss. They may say hi if you look rich or ignore you completely if too casual. I have asked four times over the years about their Birkin bag and was told there was 2 year waiting list 15 years ago. I asked again several years later and they could only offer 3 skin choices. Four or 5 months ago November 2011, I went to Hermes, after entering the toronto store I was quickly greeted by an Asian sales woman, I did dress up this time ( I'm Chinese) I asked about the Birkin and she said there is no waiting list now and they do get them in every month whatever colour they don't know. I asked if she could let me know when she gets one in, and she said no, and there is no list and I could try another location. She smiled at me saying this and was so condescending. This bag costs $10,800 CDN without taxes and this is the service I was receiving. Am I crazy ! Is this bag worth that treatment? Maybe if was regular Hermes shopper they would offer whatever colour they receive or Kim Khardashian you would get what you want. Do I want a bag from a house where their service leaves you cold or am I being too harsh? Sad Birkin Lover read more

Hermes Bloor Street could be one of the worst shopping experiences in the city of Toronto and it is no fault to the sales staff, but to the president of the Canadian stores. I know this because I went into the store once a few months ago with a groups of friends looking to buy scarves. We waited over 30 minutes for someone to even look at us. All of the sales people we're standing around one woman bringing her clothes and scarves and bags to look at, she was getting mad at them, seemed like a real piece of work. I thought it must be their best client, maybe a celebrity or something, but when I finally got someone to help me and was so angry I asked who the heck is that person that they whole store stops for her - it's the president they told me. As if she was the president of the united states or something? what a joke. no real company executive would ever behave that way. will never go back. read more