Great place for a quick windshield repair! Owner/Veteran Steve working on the windshields we wait!…read more Thank you for your service!

On August 7th, I went to Fix a Crack to have my windshield replaced. Alicia recommended a…read moreprotective film to prevent future cracks, which I purchased for $640. Unfortunately, less than two weeks later, the windshield cracked again. I contacted Alicia and she told me to bring the car back so they could fix it. At no point did she mention there would be an additional fee. When I brought the car in, Steven (her husband) removed the film and assured me he would replace it at their expense and "take the loss." However, after repairing the crack, Alicia charged me another $95--even though I explained I have unlimited windshield warranty coverage through Honda and wouldn't have been charged for a replacement elsewhere. To make matters worse, she later refused to reinstall the protective film I had already paid for, instead offering only a discount if I bought a new one. In the end, I lost the $640 film I purchased, paid an extra $95, and was left with a cracked windshield. Based on this experience, I cannot recommend this product or business.

While working on a job in McAllen Texas I got a crack in my windshield from road debris as most…read morepeople do. I was hesitant to use Safelite at this location due to their reviews but went ahead anyway since it was covered by my insurance. They did a great job with my repair and were done within about 20 minutes from start to finish. The crack is still somewhat noticeable but I expected that due to the size and shape. I am happy with the work and sorry to hear about other people's bad experiences but I would recommend them to others.

To Safelite Corporate Customer Relations,…read more I am writing to formally express my frustration and disappointment regarding our scheduled appointment with Safelite in the McAllen, Texas, area on October 8, 2026, with a service window of 12:00 p.m. to 5:00 p.m. Initially, I never received an appointment confirmation email, so I contacted the local office to find out why. The representative stated they were unsure of the reason but acknowledged that confirmation emails sometimes are not sent. However, they verbally confirmed our appointment date and time. On October 7, I received an automated phone message confirming the appointment and asking me to call back. Within two minutes, I attempted to return the call three times, but no one answered, and there was no option to leave a voicemail. I then sent a text message confirming that we would be available for the appointment. On the morning of October 8, I called the local office again to explain what had happened. Once again, I was assured that our appointment was scheduled for that day between 12:00 p.m. and 5:00 p.m. Unfortunately, when we attempted to contact the office that morning, we were unable to reach anyone or leave a message. We then contacted your complaint department, whose representative also attempted to call the local office without success. We subsequently contacted corporate, and they, too, were unable to reach the location. What makes this situation particularly upsetting is that we have a close family member in the hospital. We specifically rescheduled plans to move her to rehabilitation because we were relying on Safelite to arrive during the confirmed appointment window. We made this decision in good faith based on repeated assurances from your company. I understand that unexpected circumstances can occur, and I recognize that our personal situation is not necessarily your company's responsibility. However, our time matters, and customers should be able to rely on confirmed appointments and receive basic communication when a company cannot fulfill its commitment. We made multiple attempts to verify the appointment and communicate with your staff, yet we were left unable to get answers or even speak with someone at the local office. My husband and I used Safelite throughout our 25 years living in Colorado, and we never experienced anything like this. We trusted your company based on those positive experiences. Unfortunately, our experience with the McAllen-area location has been entirely different. After this incident, I also began looking at customer reviews and was disappointed to see numerous negative reviews reflecting similar concerns. This experience has seriously undermined our confidence in Safelite. A company should not repeatedly confirm an appointment and leave customers to rearrange important family obligations, only to make itself unreachable when communication is needed. I am asking corporate to investigate what happened, explain why the local office was unreachable despite repeated attempts by both customers and your own departments, and clarify what steps will be taken to prevent this from happening to other customers. We chose Safelite because of our longstanding trust in your company. It is extremely disappointing to feel that the reliability and customer service we experienced in Colorado are not reflected in our experience in the McAllen area. I look forward to receiving a response that addresses these concerns rather than a generic apology. Sincerely, A Disappointed Longtime Safelite Customer

Solamente para comentar que vinieron a instalar una ventana que no puesiron nueva solo usaron 2…read morevidrios con una pegadura clara y encintaron la ventana se m3 cobro muy cara para solo hacer eso muy mal trabajo y voy a hablar con la oficina

Great service jesse did a great job on changing my windshield he is one of the best he also fixed…read moresome rock chips i had on my other truck great quality jesse knows what his doing

Absolutely fantastic service! Had a pretty bad rock chip and It is as good as gone!!!read more

From the owner: Here at J3 Auto Glass, LLC we specialize in Windshield Repair and replacement offered by mobile…read moreservice only at your convenience. Our number one priority is customer satisfaction. Our job is not done until, you the customer, are 100% satisfied. With several years of experience in the Windshield Repair industry, we take much pride in the services that we provide for our clients and customers. We strive to be the best Windshield Repair company in the Rio Grande Valley, Our expert windshield technicians have a combined total of 10 years of experience in this field, We made an effort to hire the best so that you our customer, can receive the best results in today's market.

Best service ever! Fast and furious windshield repair. Love your service and your time. I'm sending…read moremy people over to you. I took a picture of my chips. They disappeared!

Welcome to Low Price Auto Glass in McAllen, TX…read more Our policy is to beat any listed competitors price. We offer many automotive and residential services. We are mobile as well. Please feel free to call us (956) 683-0900

Very poor customer service after the sale, after numerous phone calls, owner does not return calls.read more

My window was broken while at work, I called around and everyone was telling me to wait till…read moretomorrow, I called Auto Glass Guys and Stephen answered the phone. I told him I needed a driver side window for my mustang and he said he could get it. I would highly recommend him to anyone in need of his service. Professional and great price. Save yourself time calling around and call him 1st. He removed all the broken glass and installed new window.

I'm giving this business 5 stars just for their honesty & loyalty. The owner helped me out & since…read moreI love about an hour from Harlingen, she helped me find a closer place. There aren't many businesses that are selfless like that. In fact, business is business...it's know for many owners being selfish to be able to make their money & profit. Thank you for your help!

Highly recommend!!!!! I called them after hours and left a message. I called back as soon as they…read moreopened the following morning. Darren already had the window looked up and said he could get it same day. Four hours later we had a new window. They were so excellent to work with and sooooooo much cheaper than our estimate from Safelite! I will be spreading the word about this great small business!!