A product, for which I had purchased 2 years Plus-Garantie, had gone defective and were sent in for…read more"repair" twice. The first time being "repaired" took 6 weeks, and the second time took another 3 weeks (during which I was NOT notified my product was ready to pick up, and they sat at MediaMarkt for a total of 8 weeks). Both times when I picked up my device, I demonstrated to associates that it was still not working, and both times I was told to go home and charge it. After all of this time being "repaired" for the same, original problem, my Protection Program has expired and now MediaMarkt refuses to fix the problem.

My phone was dying so I walk in to get a powerbank. At the payment point I said "English?" . She…read morestart to talk in english, asked for my passport. After they see my Turkish passport they start to speak in German to me. Unprofessional workers... so disappointed!

From the owner: Wie bieten Ihnen einen Kundendienst, eine Reparatur oder ein Neugerät, falls Ihr Haushaltsgerät…read moreoder Gewerbegerät defekt ist. Unser Service umfasst die Montage, den Einbau, die Lieferung und die Entsorgung Ihres Altgerätes. Unsere Techniker werden bei den Herstellern für Reparaturen u.a. folgender Hausgeräte regelmässig geschult: Waschmaschine, Trockner, Geschirrspüler, Backofen, Dunstabzugshaube, Herd, Kochfeld, Kühlschrank, Gefrierschrank, Dampfgarer, Kaffeevollautomat, Mikrowelle und weitere. Alle Marken und Hersteller werden von uns betreut, wie z.B. Miele, AEG, Electrolux, Siemens, Bosch, Bauknecht, Privileg, Liebherr, Neff und weitere. Unser Einsatzgebiet umfasst Bonn, Wachtberg, Rheinbach, Siegburg, Meckenheim, Godesberg, Beuel, Bornheim, Alfter, Röttgen, Königswinter, Oberkassel, Bad Honnef, Niederkassel, Troisdorf, Remagen und Oberwinter.