Extraordinary experience across the board with the highest level of professionalism and exceptional care.
In my late 50s and I like "me" though I've struggled with my nose since my early 20s. I am successful in business and relationships, but lack confidence deep down inside that I can directly attribute to my facial features. My face is small, and my nose was not. I had yearned to change the appearance of my nose for many years. At the age of 28, I met with a highly regarded surgeon but something scared me away. I moved forward with my life but not one day passed when I did not think of my desire to make this change - even briefly as I caught my reflection - it was always in the back of my mind.
Having an opportunity of time and support of my loving husband, I reached out to Dr. Heppe's office for a consultation on a rhinoplasty. Friends provided feedback on Dr. Heppe which gave me the confidence to test the waters.
Within a few minutes my fears were squelched, and I was ready to move forward. My consultation was at 10:30 Friday and by 11:30 I was selecting a date. It was clear to me that knowledge, experience, training, and overall penchant are but a few traits that accurately describe Dr. Heppe and explain why he is one of the leading cosmetic surgeons in the DC region. Dr. Heppe and his entire team gave me the courage I was seeking.
After my initial consultation I was provided with a written quote which was reasonable and below what I have found from other top surgeons in DC.
The nursing staff and administrative team all stepped up to the plate and answered all questions. They provided options for financing, talked through timing and what to expect. We discussed what was involved pre-op (tests/screenings) and post-op (recovery, bruising, pain, management, timing). No stone was left unturned.
I knew that I was ready for this and there was no doubt in my mind that Plastic Surgery Services of Fredericksburg was the team to go with. I took the weekend to think it through but by Monday morning I was on the surgery schedule.
Communication: Excellent communication both oral and written. I was provided with well written documents and instructions regarding every aspect.
Staff: Amazing!!! Super friendly, competent, knowledgeable, experienced.
Facilities: Beautiful, state-of-the-art, clean, friendly, secure, warm.
Safety: Strict processes regarding post-op transportation and care.
Surgery: Secure private entrance allowed me to be discrete. The environment is warm and reassuring.
Post-op Follow Up: Doctor and nurses took their time in evaluating and answering any questions and concerns.
Expectation: I believe my expectations were realistic going in. Dr. Heppe talked through the process in detail and thoroughly described how he expected my nose and tissue to respond based on his extensive experience. I could not be more thrilled with the results. It was exactly what I was hoping for - its "me" - with a refined nose. The look is so natural that only those closest to me pick up on exactly what was done.
Anticipation: After literally years of thinking about this - I chuckle as to why I waited. If you are considering a procedure, I recommend spending the time researching the basics. Once you decide you're ready to pursue - reach out to Plastic Surgery Services of Fredericksburg. They are the pros and they will help you make the decision that is right for you.
This review is rather lengthy, but this decision is significant and warrants discussion. In short, this team is the best. The professionalism, expertise, technical staff, operational staff, facilities, - every aspect was with the highest standards of excellence. Not only was the entire process amazing, the support I experienced allowed me to address something that I have been wanting for 25+ years.
Dr. Heppe - I am forever grateful to you and the entire team. Thank you!!! read more
