Friendly and well organized. Doctors are experienced and knowledgeable. They provide useful advice.read more

I like my doctor but the billing dept is awful now that optim is handling billing for mvmg. I have…read morebeen trying for several months to get a fraudulent billing for services I did not get taken off my account. Told several times it would be taken care of but still has not been removed. Every time I talk to billing dept they say it will be corrected and I will be contacted but no one has ever contacted me. Four stars for my dr but zero stars for billing dept.

We have been using Dr. Adler for the last 8 years and he has been fantastic. Honestly he is so easy…read moregoing and isn't always pushing medications on you but actually wants to figure out the reason on why something is happening and not put a band aid on it. I couldn't ask for me at all. Oh one other thing he won Best of the Springs for 2014. I agree with this rating. http://www.cshp.net/physicians/jadler

This is the worst medical practice ever. The Office manager is a liar and disrespectful, and hide…read morebehind he desk, so she don't have to answer for the lies. The PA is a joke and does not know what she is doing.

Also known as Springs Gastroenterology PLLC. Good luck with this company. They performed services…read morefor my mother shortly before she passed away. When the bill was received, I paid it. Months ago, I called to get a 0 balance due statement by calling their number. The voice recording says to call 719-473-4030 for the billing department, but that number is disconnected. So calling them back... multiple times, I select the option to speak to a receptionist. Now here is where the fun begins.... EVERY TIME. The receptionist will tell you they will relay the information to the billing department and the billing department will call me back. Ha! They don't call. Calling back, again, again they will say we'll relay the information. This last time I called I asked for the billing department phone number so I could speak with them directly since the information wasn't getting "relayed." Their response... oh, we're in the middle of moving so the number isn't connected yet. So then I ask, it's been like this for months, how long does it take to set up a phone for the billing department? But could I finish my question? Nope! The receptionist kept interrupting me. So, I just talked over her, because I wasn't done with my question, how can you know the answer if you don't let me finish? So, what happens? The receptionist told me I was being rude by raising my voice. So, I asked, who is ruder, the person who interrupts the speaker before they are finished or the speaker who intends to ask their question that wasn't complete? Again, she spoke over me. I can't even! What is wrong with people that they cannot help you when THAT IS EXACTLY WHAT THEIR JOB DESCRIPTION ENTAILS! I'm done with you and I'm writing every possible crappy review I can to make sure others know this is what they can expect. If you don't like it, fix it. This world is full of possible solutions and there is no excuse!

I went to Dr. Hor aka Springs Gastroenterology with one issue that she never addressed. She just…read morekept pushing surgery that I don't need. I tried to pay my co-pay at the time of the visit, but they said they wanted to run it through my insurance. Fine. Once it was processed, I sent her a check for the amount on the EOB, which they have never cashed and now they are charging me $70 more than my EOB, which is illegal and no one in their billing department knows why.

I have Visited there twice! First time I had COVID-19.. I never knew that much Mucus was even…read morepossible! I was treated well and with Compassion! The second time was for Cat bite that got infected! He was just playing! However, it got Nasty! After a Course of Antibiotics I'm all better; Same professional and compassionate care!

I am new to the Springs and needed a dr to fill prescriptions. I called a half dozen doctor offices…read morethat wouldn't help so I called this Urgent care and they said come in week can help. I went in and they said two gals at the front desk were sweet and helped me get checked in. I was taken back to the room by a young man named Dustin who was very very kind and efficient filling out the information for the chart including all the prescription info(not an easy task). Next came in the PA named Nicole who was kind, friendly and extremely efficient. I was in and out in less than 30 minutes to go pick up my Prescriptions at Costco. Totally wonderful experience.

While the provider has been pleasant to work with, the scheduling and overall site management has…read morebeen extremely frustrating. 10/10/2025: I scheduled an appointment for 3/6 to follow up on my test results, as that was the first available date. That appointment was rescheduled due to the provider being out. I arrived today (3/20) for the rescheduled appointment, only to find that the provider is not on site again and being rescheduled for late June. I also received a message yesterday confirming today's appointment and confirming my attendance. At this point, I have been waiting nearly six months to review my results and discuss a necessary medication prescription, which is extremely concerning and frustrating. I have also been told that I am unable to transfer to another provider, leaving me without any timely option for care.

A stat referral was sent for this office after a 5 day hospital visit. I called on December 29th to…read moreschedule my appointment (after waiting on hold for 15 minutes), as I hadn't heard from them after waiting 5 days (again, for a stat referral). The earliest appointment they had was for the middle of March. The day before my appointment, they called me and said they had to cancel my appointment because the doctor would be out the following day. I called back, waited on hold for another 10 minutes, then I was hung up on before speaking to anyone. According to the other reviews here this is a common practice. Dr. Suga was fantastic, but the office staff and scheduling is absolutely abysmal. If they really can't manage to keep appointments made 3 months out with a stat referral they should really re-evaluate how they are handling scheduling at their practice.

I've been going here for years when the were Colorado Springs Family Practice and ever since they…read morebecame MedNow they fell off with their level of service considerably. I just wasted over two hours of time from leaving work to go to my appointment to be told they no longer take my insurance. It would have been nice if they could have disclosed this information when I made the appointment. Or better yet if they contacted all their old patients who have the same insurance so they could make plans ahead of time before they need to see a Doctor! Ineptitude at its finest. You expect it at the drive-thru, not at the Doctors office.

The doctors at this clinic, and the staff, are all so nice! They return calls promptly. They used…read moreto only pee test once every six months which I loved. Unfortunately, new owner put an end to that! Now you have to pee in a cup every month which is a bummer and makes me feel like a criminal, but I still love my doctors at this clinic ! Very understanding, compassionate, professional, and caring doctors. I see Wendy Gray and Nicole Klein and I love them both!! I've been very happy with the care I receive at this clinic!! They even got my chiropractic care covered by insurance!! They are just great!!

I unfortunately have to question if they're more concerned about putting money in their pockets…read morethen they are for the level of care they are producing for their patients. It was really disheartened to find that the type of care was not only lacking in the "care" aspect they didn't have the knowledge to help me at all! My experience personally wasn't great. In my experience their knowledge of where to out source care if needed, was not only obsolete they had me waiting months for a procedure at a facility that doesn't even do the needed procedure. Their lack of attention to detail is alarming. I had to reach out and ask for results rather then them contacting me for lab work before I was sent to the wrong facility. All the while they're getting paid! The staffs friendly so I guess that's a plus!

I have not been disappointed with my decision to switch to Direct Primary Care through Alpenglow…read more My medical needs have been well attended to by their fine staff.

I have never been treated so rudely by a primary care provider. They gave me an appointment for…read more9:30 and I arrived at 9:25 just to be told that I should have been there at 9:00 to fill out paperwork. They REFUSED to see me!! I now have a new pcp.

They lie about the cost of the office visit. In person and by phone they claim it's $125. It's not…read more You get a bill for much higher with zero explanation. When you call billing, they take a mssg and NEVER get back to you. They did this to us twice in a row, two separate visits, a day apart. Deceptive business practices. Fees are supposed to be up front. This place lies.