I called Hengesbach & Hengesbach in New Port Richey to ask about guardianship representation in Florida. Unfortunately, the person who answered the phone was rude, dismissive, and unprofessional.
I explained three times that I was looking for representation in Florida, but she did not listen or acknowledge what I was asking. Instead, she dismissed my question and made me feel as though my inquiry was a nuisance.
I understand that a firm may not handle a particular type of case, but there is no excuse for treating a potential client this way. A simple, professional response would have been appreciated. Based on this experience, I would not recommend this firm due to the poor customer service I received. read more