I had the absolute worst shopping experience with Dan this evening at Rogers Jewelers. If I could…read morerate my experience with 0 stars, I would. I went in to Rogers Jewelers this evening because unfortunately, I lost my engagement ring this past weekend while I was on vacation. When I entered into the store, both employees remained behind the desk. Dan asked me if he could help me in anyway, and I told him "Yes, I'm looking for a rose gold and morganite ring." He immediately asked me "Why do you want morganite?"
Now, as someone who wanted a non-tradition, non-diamond engagement ring, I can tell you that I constantly receive harsh feedback regarding my center stone choice. I replied that "I like it, and that is what my old engagement ring was" which my fiancé and I picked out together. He started being combative and said "Morganite isn't going to last." I told him that I was aware of the potential repercussions of purchasing a morganite stone, but was not open to diamond or anything else. He continued to push me about diamonds, and how "Diamond are forever." Which is easily the most cliche line I have ever heard during a shopping experience, and paired with his combative demeanor, I was beyond done with this shopping experience.
I told him "I'm sorry, I'm not trying to be offensive, but I will not purchase a diamond." He again pushed stating that their diamonds are the high quality, etc..., and to be honest, I was not looking to continue the conversation. When I started to become disinterested and kept stating that I wanted a morganite ring, Dan became increasingly more defensive and combative. I alluded to the fact that most diamonds are acquired through slave and child labor, and ethically, I was not Interested in purchasing a diamond AGAIN. At this point, I had been actively arguing with someone who offered to help me for about 3 minutes and the other employee stared on.
I have never had to persuade someone to spend money in their store until this moment. I even saw a ring in the store that I was interested in trying on. However, Dan's tone, poor customer service, and predatory attempt at up-selling caused me to walk across the hallway and purchase a ring at your competitor, where they were MORE THAN WILLING to show me all of their morganite and rose gold rings. When I asked for his name, he again, raised his voice, "what is YOUR name?" He replied. I have NEVER been spoken to like this in a retail environment before. Not to mention, he continued to raise his voice as I walked out of the store. I will absolutely not be purchasing anything with this store again, and will actively deter others.
I would really like a manager to reach out to me and discuss this incident further, and remedy this employees behavior going forward.