The staff were amazing and very knowledgeable. It didn't feel like they were trying to make money…read moreoff of my misfortune, but rather, work with us to get the best care for my pet and I.

On a Saturday, around 1:00 PM, we called to know if they had availability for a same-day…read moreappointment as we found out one of our cats had tapeworms. They told us they had an opening around 3:30 PM. We then asked them if there was a way to be seen sooner. They told us to just show up and that they would charge us extra to squeeze us in between appointments but that we would be seen sooner than this appointment time. We showed up around 2:30 PM or so. They put us in a room where we waited for 30+ minutes without hearing anything from anyone. When we went to the front to have an update on when we would be seen, this chick called STACY came out of nowhere and spoke to us with a really rude and disrespectful tone "THIS IS AN EMERGENCY CLINIC SO YOU'RE GONNA HAVE TO WAIT". We know this is an emergency clinic, we do understand that they see patients in order of priority, but STILL, there is a way to say things and talk to people. We told her that we previously spoke on the phone with someone who told us to come over saying that we would be seen before 3:30 if we paid an extra fee or something. We were trying to figure out who we spoke with, to demystify the information we received VS the current situation. Every time we asked sweet STACY to help us figure out who we spoke with, she replied "IT DOESN'T MATTER WHO YOU SPOKE WITH" in her adorably rude tone! After asking a few times, she said "YOU SPOKE WITH ME". Yeah right...! "WHAT YOU DON'T BELIEVE ME?" Nah, we don't, otherwise you would have said it earlier when we asked 10 times ago! "I'LL GO TALK TO THE DOCTORS" She then storms in the back room where all the technicians and vets are and starts complaining about us out loud. These are paper thin walls sweet STACY. We heard all your BS. Talking trash about us because we want to know who we spoke with...? We have been misinformed over the phone and just wanted to clarify stuff and not be charged for an extra fee for the visit, that's all. Not one time were we disrespectful in the way we talked to her. She just snapped for no reason. Probably having a bad day...? When she came back in the room to tell us "IT'S GONNA BE 20 MINS WAIT", we told her the walls were paper thin and that we heard her complaining about us to what she replied "YOU'RE MORE THAN WELCOME TO GO SOMEWHERE ELSE IF YOU'RE NOT HAPPY". She then storms back there again and complains one more time to the technicians and vets. Why are you disturbing these poor people with your toxic attitude? Let them do their work and keep your negativity to yourself. We took our sweet kitty and went to the lobby to ask her for her name. "YOU WANT MY NAME? IT'S STACY. OH YOU'RE LEAVING? PERFECT" Who TF says this to people? Why take your toxic vibes out on us tho? Aren't people working with animals supposed to be compassionate, human and caring? She'd be better off working as a prison warden. If you love your animals, please stay away from this place. If she has that kind of attitude towards humans in the lobby, I don't wanna see how she treat animals in the back. STAY AWAY!

Hello fellow yelpers!…read more So if you want the best of the best care for your fur friend, come to this establishment. Dr. May, Ashlin, Kayla and Laura took amazing care of my sweet oldest "daughter" who is a double digit aged feline that is generally nervous (albeit sweet and quiet) and does not do well in unfamiliar situations like vet visits. My kitty did quite well with Dr. May (just like the previous 2x I have come in for appts) because she takes her time petting her and genuinely cares for my little furry child. I don't trust anyone else with my 4 cats, so please strongly consider this vet office when you are looking for a safe place for your pets to be seen. PS My cat was so relaxed (and this was without medical intervention to calm her) I honestly think she may have fallen asleep at some point while Dr. May and I were coming up with my little girl's care plan.

As an update on my feline --- I went to a Veterinary ER and Specialty (MarQueen) the next day ---…read moreThe vet knew exactly what was going on with my boy. He could not swallow or eat, at this point he was unsteady and ataxic (difficulty walking) The conclusion was a neurological disorder/disease My precious Ringo had to be PTS- to end his misery--- July 14, 2024 - RIP sweet boy- Again Terra Vista should be labeled CANINES only---

For over 25 years Dr Henderson has taken care of our Ragdoll Cats. She and the staff are amazing.read more

Great people. Wonderful care and worked with us to schedule our emergency treatment during our…read morevacation to SoCal. Thank you for taking great care of our boy, you have caring vets and staff! My encounters and conversation with other people in the hospital, whose family members were receiving either emergency care or regular medical appointments and services, they were all very satisfied as well. I highly recommend the veterinarian care they'll provide your loved ones. Ten stars !!

I love the vet hospital. I have been coming to Heritage for years. First and foremost, the…read morereceptionist, Ali, is amazing, she is very helpful. When she heard we were scrambling financially she recommended a way to pay our bill without paying any interest. She was kind and caring. It is evident she genuinely loves pets. Next, Dr. Gray and Dr P are attentive and sensitive. They treated Sweetie with such care. They listen and cared about what was communicating. I recently interacted with the doctors during two separate appointments on 2 separate occasions, the overall experience amazing. We have always felt welcomed at Heritage . Heritage has always, for years, have treated our pets (family members) and for years we have felt trust in how our pets are treated.

I do not recommend this vet. I've had multiple experiences here that left me feeling frustrated and…read morehonestly taken advantage of as a pet owner. Most recently, I brought my cat in for an eye issue and was quoted over $600 for an exam, sedation, tests, and medication. The price immediately felt extremely high, especially for an eye infection, so I decided to call another veterinary clinic to compare. The other clinic examined both of my cat's eyes, and the total cost came out to under $120 including medication. They also determined that sedation was not necessary at all. My cat was calm, friendly, and even purring during the exam, which made me question why sedation was being pushed so strongly at the first clinic. This clinic does not allow pet owners to accompany their animals due to "safety protocols," so it left me wondering how my cat was being handled during the visit. Another frustrating part of the experience is that you don't actually speak directly with the doctor. All communication goes through the technician, who goes back and forth between you and the doctor. As a pet owner, I would much rather speak directly with the veterinarian responsible for my pet's care, instead of receiving information through a middle person. At the other clinic, the doctor was with me during the entire exam, explaining everything step by step, which felt much more transparent and reassuring. What also shocked me was that they mentioned charging a fee for each CPR attempt in case of an emergency. As a worried pet owner, hearing about additional charges like that felt extremely discouraging and overwhelming. Isn't the priority supposed to be protecting the life of the animal under their care? This unfortunately isn't my first bad experience here. During a previous visit, my cat needed a cast. After the procedure, she was still sedated and very sleepy, and the cast fell off immediately after we got home. She had barely moved, so it clearly wasn't my fault or my cat's fault. I called the clinic hoping they would fix it since it appeared to be an issue with how the cast was applied, but they charged me again to redo it. At the time I didn't push for a refund because my cat's wellbeing came first. Looking back now after this second experience, I truly feel I deserve a refund for that cast, since the issue was not caused by anything I did or by my cat. I do want to say that the front desk staff have always been kind and supportive, and I appreciate them. However, overall my experiences with this clinic have been very disappointing. I care deeply about my cat and want a veterinary office that is honest, transparent, and focused on the animal's wellbeing, not adding unnecessary services that dramatically increase the bill. There are other veterinary clinics in the area that provide great care without making pet owners feel this way. I strongly encourage others to seek a second opinion before committing to treatment here.

I would rate this place 10 stars if I could, we took our Canelo to get checked for a bump on his…read moreleg, he was diagnosed with cancer and was put to rest a week later, the amount of respect, empathy and love the staff and doctors have for the animals here is amazing. They were so caring as we went through the loss of our lil Canelito that makes it easier to bare such pain, I have 2 more healthy dogs that will be coming here for vaccines and anything else

They are very professional and handle my NALA with patience and care. Their prices are reasonable…read more The Vet. Dr Mary was very sweet . I'll recommend this place because the furry babies need to be treated with care and

We are beyond grateful for the care our baby received at Upland Animal Hospital. After two full…read moredays of nonstop coughing -- including one terrifying night where she coughed the entire night and couldn't rest -- we were exhausted and extremely worried. We didn't sleep at all because we were so concerned about her. We called Upland Animal Hospital and explained that she likely had kennel cough after our husky/shepherd got sick from boarding. They took her in immediately, monitored her throughout the day, and treated her with antibiotics and a couple of shots. By the third day, we saw a huge improvement, and our baby was finally able to rest and feel like herself again. The relief we felt was overwhelming. We truly appreciate the compassion, urgency, and excellent care they provided. This will absolutely be our go-to place for all of our fur babies.

They are always treating my cats with care. Dr Luciano is amazing and usually gives you different…read moretreatment options. They don't push anything that you can't afford. Jonathan is very caring as helpful as well. I will continue to bring my cats here. They also accommodate you with same day drop off which is a HUGE help. Thanks so much!

They are Amazing here! I have been brining my 6 yr old dog to them since he was 6 weeks old! Great…read moreDr. , wonderful staff !

Great Dr. very gentle with my Gia ( cat) . very thorough and explaining what she was looking for…read moreon her annually check up. The girls up front so friendly and quick to service.

I have been coming here for years.And I really love this staff.They're very friendly, very…read moreawesome.And I love the doctors and I would recommend this place to anyone and I have referred all my friends keep up.The good work

My dog is 8 and this is the only vets office I've ever taken him to. They've saved him from parvo…read moreand countless other issues. They are always accommodating , helpful, and kind, especially the front desk receptionist Tami who always goes above and beyond! Shout out to Dr. G for being the best vet. They also have great rewards programs.

Took care our our dog's (pittie and sharpei mix) acl for a reasonable price and she's better than…read moreever now at 11 years old. Surgery was 2 years ago and she's better now than ever :)

5 STARS! Dr. Moussa performed surgery on my dog Gracie and I'm very pleased with the outcome. He…read moreremoved a cyst from on top of her nose and there is almost no scaring at all. I'm so happy that the cyst is gone. Thank you Dr. Moussa for all that you do and to all of your wonderful staff members!

There are truly no words to fully express how grateful I am to Dr. Kim and the entire staff for the…read morecompassion and care they showed my sweet dog, Riot, and my family during the most heartbreaking experience of our lives. Two weeks ago, we received Riot's devastating cancer diagnosis, and last week we had to make the incredibly painful decision to help him cross over after 13 amazing years with us. From the very first puppy appointment 13 years ago, to his euthanasia on March 13th, Dr. Kim and his team were beyond kind, patient, gentle, and compassionate every step of the way. Saying goodbye to a beloved pet is one of the hardest things a person can go through, and while nothing could ever make that pain easy, they made the process as peaceful, loving, and dignified as it possibly could have been. I will forever be thankful for the way they cared for Riot and for the comfort they gave me in such a devastating moment. Dr. Kim, thank you for your kindness and honesty, and for helping us through such an impossible decision with so much grace. And to your incredible staff, thank you for treating Riot with so much love and tenderness. It meant more than I could ever say. I left there not having to worry if he would be cared for. They allowed us as much time to say goodbye. They did not rush us whatsoever. When we knew it was time, we called them in, and they informed us every step of the way what was going to happen. We were there during every step, and although heart-wrenching, it was absolutely peaceful. I hadn't seen him so tranquil in months. It was then that my heart knew I had done the right thing following Dr. Kim's advice. I would also love to kindly ask if someone could please share the name of the veterinary technician who helped us during Riot's euthanasia appointment. She was absolutely amazing. Her warmth, compassion, and the love she showed my baby made one of the worst days of my life just a little bit easier. I would truly love the opportunity to recognize and thank her personally. Thank you all for helping my sweet Riot leave this world surrounded by dignity, peace, and love. I will never forget the care you gave him, or me. Thank you, Archibald Pet Hospital!

Greeted as we walked in. Staff was friendly. Parking convenient but could potentially get busy as…read morethis place is located in a small shopping center. Showed up for an 11 am appointment for my fur baby and waited about 15-20 minutes in the waiting area. There were 4 others in at the time. Was finally placed in a room where the vet tech came and weighed my Zaya. Not too long after that the Vet came in and examined her. I felt comfortable with vet so I decided to move forward with dental cleaning/ scaling procedure. STAY TUNED for procedure/ post care experience review.