I would strongly caution families before trusting Encompass Health Rehabilitation Hospital of…read moreHomewood with the care of a loved one who requires full assistance and supervision. My mother, is completely immobile and fully dependent on staff for her safety, hygiene, and daily care needs. During her stay, staff repeatedly failed to provide adequate hygiene care and failed to maintain basic patient safety precautions. Most alarming, my mother fell out of her bed while under the facility's supervision. At the time of the incident, the bed rails were down, the bed alarm was turned off, and the bed appeared improperly adjusted or overinflated. Despite her being a known high fall-risk patient, appropriate safety measures were not in place. This was not a minor oversight -- this was a serious failure in patient care and supervision involving a vulnerable patient who could not protect herself. Families place trust in rehabilitation facilities to provide safe, attentive, and dignified care. Unfortunately, our experience raised serious concerns about staffing attentiveness, patient monitoring, and overall accountability. We have formally requested an investigation into the circumstances surrounding her care and fall. I hope this review encourages the facility to improve its standards and helps other families make informed decisions when choosing care for their loved ones.

I spent 10 days last spring recovering from a broken femur. Some of the nurses were excellent and…read moremade me feel as comfortable as possible. Others were not only rude (they didn't even introduce themselves or greet me when they came into the room). At times, I felt like a burden and hesitated to ask for help. At one point I called because it was time for my pain medicine and they told me my nurse was at lunch. It took 45 minutes of suffering to finally get relief. Several times I needed help to get to the bathroom and had to wait. One nurse told me I should just wet the bed if I couldn't wait. The only really positive thing I could say was that the PT and OT were excellent. I finally begged the doctor to let me go home early since I was not able to sleep in the uncomfortable bed, constant talking in the hall and some of the food was awful. They did offer alternatives to the regular meal and gave my sandwiches or a burger that wasn't bad. Overall it was a miserable experience and I would never recommend it..

If you hate your parents this is the place to send them, unfortunately I love my dad and this place…read moreleft me with PTSD and I am currently undergoing therapy as a result of the way the staff treated me and my father. The emotional abuse and negligence the staff inflicted upon us was unconscionable and this was the most unprofessional medical environment I've ever encountered. This is a paraphrased version of the complaint I have sent to the relevant state department in charge of overseeing nursing homes. My dad spent three short days at South Haven in hospice care and the negligence and unprofessional conduct by the staff worsened the already traumatic experience of losing a father. I will try to document as much as possible. The bed they gave him was broken and he couldn't sit up. He kept on asking me to help him set up. I asked five times for a working bed because all he wanted to do was sit up. This went on for two days. He finally a working bed two hours before he died and by then he was so far gone that he couldn't appreciate it. He was transferred without any medication and spent the first day in pain and suffering without any relief the first day.  My Dad held a phD in Pharmacy and has worked at both major pharmaceutical companies and top research universities in the US. He kept on requesting the staff for specific meds to deal with his ailments, and I explained to them his medical background and what he was trying to communicate (he had difficulty communicating due to his stroke) and they ignored him and didn't document anything or report it back to the physician.  I could tell this upset him deeply as they weren't respecting his medical wishes or even giving him the time of day. My father stripped off his hospital robes because they were nasty and uncomfortable.  The nurses advised me that I get him more comfortable clothing, so I did.  They then ignored my requests to change him and left him in bed for three hours in a diaper convulsing in pain and misery unmedicated, and with no air conditioning to provide any relief. He was left like this for over three hours as I begged staff to dress him so he could have some dignity in his final moments.  They just kept telling me someone will be there in ten minutes for three hours. Other staff said that his wing was not their responsibility, as they were too busy gossiping and slacking off to help. The staff said they'd clip his toenails and then didn't. I should have documented those, they were disgusting.  They kept saying they would for days, but he died with filthy, overgrown toenails. At one point my Dad was obviously distressed and suffering and began shouting and calling for help.  I asked a nurse in the hallway to check on him and the nurse replied, and I quote verbatim, "I will f***ing check on him when it's f***ing time to check on him" and walked past me.  At this point I'm distraught and in tears and they could have cared less. The lack of empathy among the staff continued throughout the entire stay. My Dad's roommate was watching Fox News and True Crime documentaries that were causing him distress.  I played George Gershwin music to calm him down and his roommate called to complain and the staff had the gall to tell me to stop playing music.  So, my Dad is crying and hallucinating, I'm doing my best to soothe him in his last moments and in the background the television is saying sick depraved stuff like "and then they found her bloody underwear in the trunk" It was cold and inhumane of the staff to make that demand of me and I'm pretty sure it goes against the policies of the home to allow one roommate to watch TV while the other roommate dies in silence.​ Screw them, I put the music back on. It's just one of many examples of how they treated us. Another point my Dad started choking and when I asked the staff for assistance he said I was, once again quoting: "wasting his f**** time" while he was removing fluids from my dad's throat.  It then took over two hours for him to give my dad his hourly medication, which I feel was done in retaliation for "inconveniencing" him because I didn't want my dad to choke. They called us at 4am to come get my Dad's belongings when he died. They wouldn't let us wait until the morning otherwise they were going to throw out my $2000 laptop along with the rest of his belongings. What a miserable place. Only send your loved ones here if you hate them. if I wasn't there, my dad would have spent the last days of his life rotting in a diaper. Even if you go there, the staff will retaliate against your dying, suffering father for simply asking them to do their job. This nursing home made me fail as a son, because I flew across the world to make sure that I could say goodbye to my dad and make sure he could die in comfort. This place denied me of that and I will never forgive them for it.

My father was there for approximately 5 months before his passing. I have to say that this is the…read morebest facility in the area. I tried a fancy one nearby and pulled him because the staff were cold and seemed to be bothered by the smallest of questions which made me worry constantly. Here at South Have the staff were caring and attentive to his needs. My father was happy there. The staff called him Pop pop and he loved it. The staff have a very low turnover. They really care for their patients. It might not be a fancy place, but you know your loved one is being cared for in the best manner possible. It really makes a difference when you have to leave him after a visit to know that your loved one is in good hands!! I will always be grateful for the care given to my Dad!! Thank you all!! special shout out to Octavia and Daniel! You went out of your way to make my dad feel at home.

This was our first time at this retirement home. My daughter was here playing piano for the…read moreresidents. This facility has several different levels of care from assisted living to skilled nursing home and rehabilitation care. The front desk staff was super friendly and the lobby has a grand piano and is well appointed. The residents we met seemed very happy and those with staff helping them were well cared for. While I did not turn the whole building, everything was clean. I cannot comment on nursing care since we did not witness direct care but I would look at this facility for my mother if needed.

From the owner: Charming City Life on Birmingham's beautiful historic Highland Avenue in Southside.read more

My mother started rehab for arthritis at UAB Spain Rehabilitation Center this month (January 2026)…read moreand I have been taking her to her weekly appointments. We could not be more well pleased with the level of intention and quality of care that she is receiving from both the medical & support staff! Parking improvements are much needed! The ticket machine at the entrance has been "out of tickets" every time I dropoff. Consequently, there is an attendant standing (rain or shine) in front of the machine, distributing parking tickets after handwriting in the car entry time. This ticket or a validation is required for payment in order to exit the lot.

My mom needed a brace for her drop foot. The tech was very patient and worked with her to get the…read moreperfect fit.

I was referred to Vocational Rehab for hearing aids once I discovered my insurance didn't pay for…read morethem and they are necessary for work. I filled out a packet of papers and mailed them in. I had an appointment with an intake counselor who went over my needs, medical history, etc. She was kind and made sure any questions I had were answered. Next I will see the audiologist and get new hearing aids! So grateful for this service for my hearing disability.

Excellent Physical Therapist and staff! Hand manipulation therapy is offered and hard to find. I…read morewould not have recovered as well if this were not offered. Staff is very knowledgable and kind; always in a great mood! I highly recommend, and will return if I need to. I love this place!!

From the owner: At PTS we specialize in providing sensitive, skillful non-surgical treatment and post-surgical…read morerehabilitation under the direction of one of the most outstanding manual physical therapists in the country. Our goal, through hands-on treatment and individually-dosed exercises, is to reduce your pain and restore normal functioning in the shortest possible time. We are positive you love your experience at our friendly clinic located on a scenic hill next to Brookwood Medical Center.

I always have great visits to Southlake Orthopedics! Friendly staff, clean environment and a very…read morecaring doctor. Who knew at 40 you fall apart and need doctor for everything on your body! Dr Grantier is awesome! He always take care of my needs and very professional.

Doctors are excellent, but the support staff and billing process have been extremely frustrating…read more I received a "First and Final Notice" for a bill more than two years after my visit. Despite multiple attempts, I have been unable to reach the billing department. When I called the office for assistance, they were unable to help and simply transferred me back to billing, where no one answers the phone. To make matters worse, the note on the bill threatened collections. I attempted to pay the balance online, but the Phreesia payment system froze and would not complete the transaction. At this point, I have tried every available option: The billing department does not answer calls. The office staff cannot answer billing questions. Calls are routed back to billing with no resolution. The online payment system is not functioning. The physicians may provide good care, but the administrative and billing experience has been unacceptable. If patients cannot get answers to billing questions or make payments through the available channels, there are serious organizational issues that need to be addressed. Unfortunately, this experience has earned a well-deserved one-star review..

I had procedure on neck joint yesterday, Dr. Downey and his procedure team did a excellent job. I…read morehave been going to him for years. Dr. Downey is a Christian and experience doctor that i trust . all his staff does excellent job. I am feeling better since yesterday already. God bless Dr. Downey and staff

This bunch will run you through without a doctor ever having a conversation with you. It's not how…read moreprocedures on a spine should be--a doctor should sit down and explain what the problem is and give me options. That never happened--I didn't see a doctor until I was laying face down on a table.. didn't know what the problems were.. didn't know what the procedure was going to be.. nothing! I refused and walked out and made an appointment with an actual doctor who has been great. Stay far away from this place

I had a great experience here. They helped my piriformas issue quickly. No more issues.read more

I am extremely pleased with the help I have received from Dr. Spurlock and Dr. Burk. Their…read morepersonal attention to my specific problems as well as outlying concerns has resulted in reduced pain and more self confidence. The staff has worked to get me the maximum benefits available from my medicare and insurance. Karl R