Made an appointment for today at 11am, I had scheduled this appointment back on 12/20/24. I remember the call vividly as I was asked if I needed an exam for both contacts and glasses in which I stated just glasses. I had also asked if my insurance was on file and if the benefits would apply towards glasses for this appointment. I went today as was told I was not on the schedule. I asked to talk to the office manager as this is the second time that I have gone for an appointment only to leave without being seen. The office manager (Misty) Dr. Hedquists wife told me how it was impossible for me to have an appointment, she was defensive, and argumentative with me when I explained that I had called weeks ago to schedule this. She somehow felt she was owed the right to get upset with me when I explained that I could not sit there and wait to be squeezed in, this is why I scheduled an appointment so I could be seen at the time I could make work. I did not have time to be "squeezed in". She also felt the need to throw in my face that I had an appointment in Oct 2024 that was cancelled. That appointment was cancelled because I sat in the lobby for 45min past my appointment time and needed to leave to get my daughter from daycare. I explained this to Misty, she then continued arguing with me. I was amazed. Not the smallest amount of concern came from her. Dr.Hedquist has always been great which is why I have been a patient for many years, the staff there has always been pleasant and helpful, the office is typically such an upbeat and pleasant place to visit. This was my first encounter with Misty, her overall lack of compassion and understanding was mind boggling. I will mention Dr. Hedquist called me later on and apologized for what happened and did seem genuinely concerned about the situation, which is the complete opposite of what I experienced when dealing with Misty at the office. To blame the patient, argue, and show no concern for your patient is not someone who is meant to be dealing with patients. read more