I initially reached out to the company on 3/31/22 to have them create a cemetery headstone and a granite vase for my father's grave. I approved a proof created by the company on 4/1/22 and was told that 3-4 months at the most was the approximate turnaround time for the service. I was asked to send payment, which I did only after I had to ask the company to provide me a contract or work order (some type of proof of the transaction). I emailed the company again on 4/11/22 and asked a second time for a contract and an address to mail a check for services to their office. Upon receiving an invoice via email, I mailed a check for $659 to the company. I emailed on 5/10/22 and they responded that they had received payment. I checked my bank account and the check was posted in full on 4/22/22.
I emailed the company 7/19/22 and received a reply that the items would be delivered in the next 2 to 3 weeks. I emailed again on 8/31/22 to inquire about status and received no reply. Phone calls to the company over the last several months have gone unanswered. I emailed again on 9/6/22 and 9/9/22 and finally was told that "he will be making deliveries at the beginning of next week" with no additional response. On 10/4/22 after still receiving no notification from the company, I reached out to my aunt (decedent's sister) who lives in a nearby city. The company rudely told her that they prefer to talk only to one family member to "prevent having to provide status updates to more than one person." She drove to the cemetery and confirmed no product had been delivered. I sent additional emails on 10/5, 10/12, 10/13, 10/14, and 10/17 with no response by the company. On 10/21 my aunt drove to the cemetery and discovered that an incorrect headstone had been placed at my father's grave and there was still no vase. I emailed on 10/21 regarding this and demanding a refund for the incorrect headstone and undelivered vase. As of 10/23 there has been no response from company.
Horrible company, do not recommend. read more
