If I could give 0 stars I would. I scheduled an appointment and was given a specific time to have…read moremy car worked on. Despite this, my vehicle was not touched at all that day. Instead, I was told it was because another car was being worked on--something that should have been accounted for before confirming my appointment. I had all the parts needed. This was extremely inconvenient and unprofessional. If you cannot honor scheduled appointments, that should be communicated clearly and ahead of time. Communication throughout this experience was very poor, and I was left waiting with no updates or accountability. I took time out of my day based on the appointment I was given, and that time was completely wasted. I would not recommend this place to anyone who values punctuality, communication, or basic customer service.

Very racist experience I had. I would not recommend this company to any person of color for their…read moreauto services. I experienced discrimination the moment I walked in the door by an older white man. Despite being repeatedly yelled at and disrespected, I tried to keep my composure, but I will never return

They kept my car two months, looked at it one time, did absolutely NOTHING and set it on their…read more'back burner' ! I notified them I would take it somewhere to a 'less busy' shop', and they charged me $136.00! I since learned they only do the most profitable jobs and bill $137 because you brought the car to them! The ladies in the office are nice on the phone.

Quick and reliable service. They even picked me up from home to come get my car. I have used them…read moreseveral times.

Got a flat fixed and on the road again in no time. Great service and quality work. Good value for…read morethe prompt service on a lat afternoon mishap

Once again, the folks at Franklin showed why they have such loyal customers, including me. I showed…read moreup at the end of the day with a dead battery. They were very busy. It would have been easy to tell me they were full and that I'd need to come back tomorrow. Instead, David listened to my story, took the keys and went to check it out. The battery tested fine, of course. He could have left it at that and sent me on my way. Instead, he looked around the battery and noticed what seemed to be a loose connection. As he thought about it, he noticed the battery was a bit askew. He came back in to tell me what was wrong and that he had ordered the replacement part to secure the battery and fix the connection. 20 minutes later, he handed me my keys, refusing to charge me a dime, and told me to have a good day. As I stood there incredulously, he said he thought they should have noticed it at my last visit, 2 months ago. Of course they should not have. It probably wasn't loose then. However, it is self effacing, compassionate and detailed service that sets Franklin apart from most businesses. It is why I tell everyone about them. In the end, it is why I keep going back.

do not use this company... still waiting for them to honor my warranty i paid for. the manager's…read morename is jennifer apparently she is a nurse that doesnt return calls. i left several messages with veronica that were unanswered. this is how they treat working class citizens .... sad. god sees you

This is an excellent body repair shop. I went to my son's baseball game and when I came out, my…read morecar had been hit and damaged on the passenger's side. Mr. Bell examined my car, gave me an estimate and repaired my car beautifully. It was ready when he said it would be and it looked like a new car. I was so pleased. I would definitely recommend this shop for repairs. He and his wife were so nice and that makes all the difference!!!

Ed and all of his staff are always helpful, professional and wonderful. Always a very fair pricing…read moreand trustworthy work. You can't go wrong using this shop.

I had heard from others that these guys were a great shop so I thought I would give them a try…read more Needed to drain and refill the transmission fluid on my truck as scheduled maintenance. It's an easy job, as long as you have a lift to easily get to the transmission pan underneath. Once there the guy tells me he doesn't know how do it, and I should go to a specialty shop to have it done. Ok, if you can't drain and refill ATF on a Chevy truck transmission (4L60E, literally the most popular transmission in GM history) you don't need to be advertising yourself as a mechanic shop. Maybe this guy is great at whatever he actually does know about working on automobiles, but you might want to call ahead and find out.

Need the actual phone number. The 1 on this website doesn't work . I have my vehicle tow there…read moreyesterday and I can't call them neither they have call me

I've gotten both both body work with McGriff's across the road (these are not considered the same…read morelocation) and with Keith at McGriff's Auto. Pleased with both. Much more affordable than the dealer and I don't feel like I'm being taken advantage of as a woman. They handle a lot of the military's auto repair since they are located right near Maxwell Air Force Base. They work strictly from 7-5pm. They give you a quote right over the phone if you know what you need done after calling their sources for their parts. Give em a shot. Definitely worth it.

On time. He got right to work and we had a great conversation. Price was perfect as well as the…read moreservice. Top notch. Will definitely be a repeat customer.

I had ask for a service to come out to see about my BMW as I described to them everything lights up…read morejust won't start. He ask about my battery which I have a new one. He replied he would would be out and see about getting it going. This was on Saturday call on @ 1pm call back 2half hours later ask if anyone one coming He said he was going on another call and if I wouldn't mind if I wait till Sunday morning I would be the first one to get my car look at. Well today Sunday no one showed up to fix the problem or call. I try to call no answer even messages online no reply. GREAT MOBLIE SERVICE Not....I need my car to go to work tomorrow thanks.

Im from Huntsville, Al. I was kn Auburn for a funeral and had a problem with my hood latch. Paul…read morewas able to repair it and send me on my way. Thanks Ray's

My son's vehicle was taken to Ray's in late August following a serious accident. The initial repair…read moreestimate provided to USAA was approximately $9,000. To date, insurance has paid Ray's almost $17,000, yet the truck remains incompletely repaired. The estimated repair time was also significantly inaccurate, resulting in substantial rental fees, as we were forced to rent a replacement vehicle on a daily basis due to repeated delays and miscommunication. When the truck was initially returned approximately six weeks later, the following issues had not been properly addressed: Pinstripe did not match Tail light chipped Paint chips above the front chrome bumper Tailgate was only attached by cables (unsafe for use) Rear differential locked, causing grinding noises when turning Large plastic piece left in the truck bed Gap in the front panel After the truck was returned to Ray's for an additional week, these items were corrected. However, the front tire still does not hold air. Ray's has stated the tire was not damaged in the accident and that they observed no issues during the six weeks they had the vehicle. However, the vehicle's app documents multiple instances of low tire pressure that were corrected during that period. Based on our experience, I strongly advise seeking another repair shop. Ray's demonstrated poor communication, misrepresentation, and substandard workmanship. I believe my son was taken advantage of due to his status as a college student and because he was limited to their services through USAA's repair network