I've been with Darrens Team since the original owner interviewed him! Liz is a rock star addition…read more Together, they're gifts that keep on giving! & trust, we've been through it - they're straight forward & help you take care of the house you've made a home. My keiki that grew up in this house now live next door & I'll simply say this ... I'm at peace moving on. Consistent, considerate, helpful & sincerely appreciated & that's an understatement!

Darren Holbrook at One Team Reality, LLC, was the Property Manager of the 4 bdrm, 3 bath, 2092…read moresqft, 3 car garage single family home I rented for the past 3 years 3 months located in Ewa Beach Hawaii. The active communication and professionalism displayed by this business is unmatched. The company made the move-in/move-out process extremely painless, every routine inspection simplistic, and they operated a web portal that was extremely easy to navigate for bill pay, document review, work request and more. I appreciate the effort they put into ensuring customer/renter satisfaction. I wish this LLC the best and strongly recommend this team of highly knowledgeable professionals. Darren, Liz and Alex are uniquely poised for continued success. Thank you for putting my family first!

Royal Realty's Michelle Lum changed my bad luck with property management and showed me that…read moreexperienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me.

Michelle Lum is the most helpful and thoughtful realtor / property manager we have ever had! She…read morehandles things immediately and respectfully. She works very hard to get things done and is very understanding and supportive through all kinds of situations. She's also just a really good person who you can tell is looking out for your best interests. Thank you so much !

My property manager, Anna went above and beyond to help me fix my problem on my rental. Because of…read moreher help I was able to recover my losses and made things right so that it doesn't happen to anyone else renting their property. She will make sure to fix problems honestly and does a great job!

I've had HiPacific for more than 4 years, and they have been outstanding every step of the way. I'm…read moreinvolved in service issues because I requested to be, and this allows me to screen or assist. One example: recently the electric stove was not working. HiPacific sent a tech to diagnose with my permission, the repair was $600+. I decided to replace the stove rather than repair. I've always had trouble getting appliances on Oahu from Home Depot or similar (from remote) - so Yana helped find a vendor with real on-island inventory, and we got it installed within a week. Last year, we had damaged cabinets. I had to be more involved because it was a specialty HOA supplier, but I found new cabinet doors, shipped them from the mainland, and Yana oversaw installation with a local handyman. I consider this a partnership, and HiPacfic is the best property mgmt service I've had (multiple rentals, 6+ prop mgrs). Yana is outstanding and worth every penny.

Wow, I was extremely surprised to see that they had such poor star ratings. I work directly with…read morerental agents on a daily basis and John stands out from the rest. There are a lot of agents that are not responsive and/or are apathetic to their residents needs. Recently John reported a leak, followed up the following day with an email due to lack of response on my end and has been very responsive with phone calls and emails. I wouldn't usually write a review for a work related company but after seeing his star ratings not being a true reflection of his company; I felt obligated to do so.

I have been shown a couple of their properties and they are horrific. NO maintenance. Dirty,…read morestained carpets, stained and dirty cabinets. I wouldn't recommend them!! I looked at the place someone mentioned rented with the ancient appliances. I saw that place...gross.

HI Roots Realty is currently managing our property and I wish we were working with them earlier…read more This is a review standpoint from the property owner side: - great communication between owner and property manager - owner portal is easy to navigate - organization is hard to beat (open communication from PM on what needs to be fixed, bills to pay for Hawaii property taxes etc) - contracts are easy to read for someone who is not in real estate (owner to business, tenant leases etc) - noticeable care taking for tenants (I noticed how much they value their clients by ensuring the fixes of the house is in good standing and comfortable) They value their clients and have had a great experience thus far. Thank u!

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

Evalani was awesome, not the greatest sellers market when we decided to sell so there was a little…read morebit of stress for sure but Evalani was great to work with, she allowed our input and gave the guidance we needed to find a buyer at a price we were satisfied with. I would recommend Mika Realty, a smaller personalized Realtor that I guarantee look out for you more than some of the bigger outfits. Mahalo Evalani!!!

Monika Kauhi made my families dream of owning a home in Hawai'i a reality! We interviewed quite a…read morefew other real estate professionals and none compared to her knowledge, professionalism, tenacity and genuine heart in fullfilling her customer's wants and needs. She was paitent in answering ALL of our questions and conccerns (which were many). She was there to guide us step by step until we got the keys to our new home and even now as the Landlord to our rental. Monika has proven to be an expert on Hawai'i real estate. She is trustworthy, honest and genuine. There is no other real estate professional I would recommend above her.

I initially contacted Team Lally because Chat told me about their Guaranteed Sale Program, which…read moretheir website promotes as a way to sell your home quickly -- or they'll buy it. The website makes it sound straightforward and gives the impression that you can confidently move forward with purchasing another home. I mentioned this directly to Alesia Borja (MRP, SRES, PSA) before our Zoom meeting. As a listing partner with those credentials, I expected her to understand the program and explain how it works. Instead, the meeting turned into a long one-hour listing presentation, and the Guaranteed Sale Program was not discussed at all, even though that was the main reason I contacted them. Her follow-up response was that she would "connect me with the broker for clarity" and that the program is not designed for sellers who want a home sold in 30 days. That felt like my question was sidestepped rather than answered. Adding to the confusion, my husband listens to Adrienne Lally and Attilio Leonardi on their Saturday morning radio show, where they consistently say that "if they cannot sell your home, they will buy it." That messaging is very clear, yet the explanation I received suggested the reality may be much more limited. Because of that, the Guaranteed Sale Program felt more like a marketing hook to draw people in rather than something clearly explained upfront. Pros: Organized general listing presentation. Cons: The Guaranteed Sale Program, heavily promoted on their website and radio show, is not what it appears to be. Despite this being the main reason I contacted them, the program was not discussed at all during the meeting. Adrienne knew I already have a realtor, who would facilitate my purchase while Team Lally would sell my home, yet the program was still sidestepped. No follow-up has been received.

Laura Fleming and her team were absolutely amazing! We were on the fence about selling our first…read morehome in Hawai'i. That home was so special to us, and selling it was not an easy decision. Laura came highly recommended by our property manager, who had managed our home for several years--and now we know why. Please check out my review for Hawaii Pacific Property in Kapolei if you are looking for a good team to manage your home. From the start Laura was professional, organized, and extremely thorough. What stood out most about Laura was her empathy. She never pushed us to sell but truly listened and supported us through the process. Although we had exhausted all the options to make it work, I still had hope that somehow someway we could keep our beloved home. When we finally decided to sell she made a great personable presentation. Her presentation included clear charts, graphs, and market comparisons that made the process easy to understand and gave us full confidence in her strategy. Costs were upfront from the beginning. We were also in the process of purchasing another home on the mainland and had interviewed several realtors--and no one matched the caliber of Laura and her team. Their professionalism, communication, and genuine care set them apart. The communication was outstanding. We were notified every time someone viewed our home, and we received weekly email updates on how many times our listing had been viewed online, what homes sold in the area, . Laura personally called my husband or me every Monday with updates, and her team sent weekly seller reports with clear next steps. Everything was seamless, using DocuSign, Zoom, and other digital tools that made the entire process smooth and stress-free, even while we were on the mainland. We are so grateful to Laura and her team for guiding us step by step and making this sale such a positive experience. Highly recommend if you want a team who is professional, compassionate, and reliable!

Very rude and unwilling to help. Washing machine broke in March and now end of June and still no…read morewashing machine. They avoid the problem by deflecting the problem to someone else or dont call you back. Took a month to get the ice maker fixed too.

DONT RESERVE WITH THEM! Debbie is super rude and blames tenenants for things we did not do. Just…read morebecause hotel staff said it was us. They dont care if your villa AC doesnt work and/or if there are roaches or bed bugs or mosquitoes in your villa. Worst experience after paying over $7k for one week... hotel staff dropped our bday cakes and ola properties did nothing to compensate our horrible experience. Communication sucked it was almost impossible to get a response from them! I had 3 contacts and only Debbie would respond only to be super rude!

Cameron has the patience of a Saint. Anything I asked for, if it was within his power, he gave it…read more He has a lot of resources at his fingertips and it helped me a lot. I would highly recommend his services whether you need to buy or sell.

I was genuinely interested in this unit and initially appreciated the Cameron Kucic's…read morecommunication. Cameron mentioned having many applicants and postponed scheduling a showing, which I understood. The next morning, he followed up saying he had been ghosted and was now open to showing the place. We scheduled a viewing for 4 PM that day. I arrived on time and waited patiently for an hour. I attempted to contact him via several texts and phone calls asking his ETA and if everything was okay but received no response. Unfortunately, he never showed up or followed up afterward. I value professionalism and reliability, especially when it comes to housing. Being stood up without any notice is disappointing and unprofessional. I wish the owner the best, but I can't recommend this experience to others.

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall assisted with a issue in regards to his company with a tenant unresolved issue that was…read moremanaged by one of his team. He was a true professional and was super responsive to resolve the issue we had. Appreciated his communication and responsiveness and just felt bad we had to bring the issue to him instead of the actual unresponsive property manager. I fully recommend Kendall and appreciate what he does for his company. A true professional and his company is lucky to have him.