Overall the place was decent. We had issues with the AC the first night but the next day we switched rooms and that issue was solved. The resort is pretty quiet and low key. They did have some activities and shows but not many. I was a little disappointed with the food, it was just ok and room service was pretty much the same. The resort is beautiful but I think I was just expecting more. read more

See all

Beautiful resort with much of what you're looking for at an all-inclusive resort. Room was very nice and clean. Several food options with most of it being pretty good. Breakfast food items were just ok. The bars were solid at the pool but when at the nightclub, more convenient to walk across the hall for refills. The butler service started out as a convenience but turns into a text message barrage. They tell you they can get you into restaurants even if the reservations are full-they rarely ever were except the Agua Mexican and Steakhouse. I think it's strictly for tips likely shared between butler and whatever restaurant they got you a reservation at. Bartenders Adrian and Maria were very fun and willing to help. Aryll was a very nice young guy who was super nice and I hope he promotes quickly. read more

See all

I am very surprised by the rating for this resort on Yelp. Seems that opinions varied, vastly. I am honestly glad that I didn't view the reviews for the resort on Yelp prior to my visit, because I would have been biased. Yelp isn't always the greatest place to visit for travel reviews. I've learned this with many other hotels and resorts I have visited and this resort was no different. My husband and I thoroughly enjoyed our stay at Haven. From the moment we arrive on the grounds, to the moment we departed, A1 service from check-in to checkout. The lobby is decorated beautifully, very grand, wide-open and welcoming. Literally every staff member we encountered had smile on their face and a warm greeting. We arrived around 4 PM on a Wednesday, and after checking in, we were immediately shown to our room. During the walk, our Bellman explained many amenities of their property. He pointed out which restaurants were available and explained other amenities, such as the pools and the bar. When we arrived at our room, he further explains the amenities within our room and pointed out many features that will helpful for someone new to the property. We were booked in one of their junior suites with a partial ocean view. Our room was absolutely beautiful, very spacious and most importantly it was clean! The bathroom was equipped with Bluetooth, a separate toilet with a door and walk-shower with a sliding door which allows you to see in from the common area. The bed was huge and comfortable and there was plenty of seating both inside and out on the balcony. The balcony also had a hot tub, which was another nice addition. We didn't really take advantage of the mini bar, but it was stocked with beers, sodas and other snacks. There was also tea and coffee available. The common areas of the resort were equally as nice. The main pool was huge and clean, absence of the overwhelming smell of chlorine. There was a swim-up bar and two other bars nearby to keep the libations flowing. The seating was also plentiful, several lounges chairs, cabanas and patio chairs. The towels were out and available to everyone and they didn't require a card for you to utilize them. The beach also had seating options, but not as many as the pool. During our stay, we primary had breakfast, lunch and dinner at Flavours, the buffet that didn't require reservations. The buffet was a hit for every meal. All of the food was fresh and tasty. The also offered outdoor service started at 1pm, which normally offered tacos, burgers and hotdogs. The burger wasn't the greatest, but the tacos and the hot dogs were good. We also dined at Agua Bendita, Vora Mar and Mistral which was an outdoor kitchen with a limited menu located near the Haven pool which was advertised as the "quiet pool". The ceviche and guacamole served sat Mistral was amazing! All and all we truly enjoyed all of the food, but my husband's dish at Vora Mar was lackluster. I got two massages during my stay, one inside the resort and another on the beach. While both were pleasurable, I definitely enjoyed the massage on the beach much more than the one within the resort. Plus, the beach massage was much cheaper. I wish I had known about both offering before I made the decision on one or the other. But hey, two massages in two days.....I won't complain. The main reason I didn't give the resort five stars was the gaps in food and drink service. The bars do not open until 10am and there were times was about an hour were no food was available. Also, while they did bring your drinks poolside, they do not serve you food. Beside that, my stay at Haven Riviera was very enjoyable, I highly recommend the resort for your next visit to Mexico! read more

See all

Honestly felt like this place was a bait and switch compared to what online and calling multiple times is like. The only way you get an actual "mini bar" in your room is if you get the serenity club. Otherwise the front desk argues with you about what you actually booked. We were put in building 6. Once you walk up it immediately smells like sewage and perm. They are also doing pretty major construction that you can hear during the day. This was not on the site when booking. The "mini bar" is all beer, soda, and water. I have a beer allergy and they would not trade it out for wine/liquor and told me to go to the restaurant or bars by the pool. Once we checked in we were advised we couldn't book meal reservations until the following day. When we got with the concierge the next day she advised us they were booked until the following week after we were leaving. She told us that people stay there 2-3 weeks and they put them as preferential over new people. It was extremely disappointing to hear that, when most of the other restaurants are just "ok". Photos online are a lie. What you see is not a junior suite but only Serenity club. If you want champagne for mimosas in the morning... $300. If you want any alcohol to the room that's not beer. Extra charge. This is the first "all inclusive" resort we have been to that has been like this. When we looked up the actual champagne it was $3-7 bottles that you could get at the grocery store for $2-300. Think Andre equivalent. They also had moet but that was way higher (which would make sense). Our patio, had a jacuzzi on it, but that faces an out door hallway so anyone can just walk by and see you. Super romantic and private. All other rooms have a cement wall blocking their tubs, which was also what was shown online. When we asked a couple times if we could move rooms they told us no. Extremely disappointing when it's your first trip in 6 years. We spent a lot of $$ to come here for that type of all inclusive. I will say the staff is extremely friendly and the buffet was the best food we had at the whole resort. To try to make it up to us one of the staff members got us a cabana for the last day and sent a bottle of wine to the room. If you are going I'd for sure go to the night entertainment. Some of the nights were very cool. Sadly we won't come back to this resort. :( read more

See all

I was honestly a little skeptical going into this vacation - it was a work reward trip as usually neither Mexico nor an all inclusive resort would be on my radar but this exceeded all my expectations! The first call out is the staff who are about the best I have ever experienced at a resort - so friendly, so proud to help and so willing to help make your vacation memorable. From the bellman who showed us all the features of our room to the pool staff who were on hand with towels, drinks and always a smile despite the fact that most holiday makers could not be bothered to tip! Everything is included so one suggestion is to bring a bunch of dollars and fives to say thanks l! The room was great - large, incredibly comfy bed, beautiful bathroom ( though one downfall was the toilet had a funky sewage smell that as worse during peak 'getting ready times' . We had a nice outdoor patio with hot tub and pool / beach view and the rooms were both dark and quiet at night. Greet pools and so many amenities- we did a great yoga class! They also had various water classes, beach volleyball , cocktail and cooking classes. The beach had beautiful white sand - water is warm and easy to swim in but there was quite a lot of seaweed which they did clean each day but the water was still a bit murky. Food was my biggest surprise - I thought all inclusive was suggestive of poor buffets full of poor quality food but I was very wrong! We usually had room service in the morning with fresh fruit, yogurt and coffee; lunch had lots of veggies, salad and amazing seafood including many ceviche's and poke, crab and shrimp and lots of great choices for dinner - the Mediterranean restaurant is exceptional. Amazing service, pools, food, service! Great vacation and highly recommended . read more

See all

Great pools, margs and shows Decent service and meh food I would not return* *sounds harsh but I think there's got to be another resort out there with better food. Maybe I'm wrong. Hibachi was the best- shout out to Angel! Adrian was also helpful. Stay started out kind of weird as we upgraded our room for $600 but then moments later we were told the room was not available. So hopefully we get that money back soon. The room we did get was nice and cold and well cleaned. Pools all had different vibes and different drink qualities. Neon show, burlesque show and magic show were excellent- very entertaining. Expect the audience to be dead though. Overall it was a nice time, but I will probably look for another resort for the same $$$ with better reviewed food. read more

Everything about this resort is just breathtaking!! The service we're getting is a 10 plus, lots of great restaurants to dine, but make sure you make reservations. The room are very modern and comfortable. We're on our first full day here of 4 more days to go, so far it's wonderful. read more

See all

Do not stay here! We paid for a room in the Serenity area that was supposed to be more of a private member experience. There was construction all day and we had to hear construction as early as 7am. We have video to prove it as well. We also had to sleep in wet sheets because the room and the bed was wet. We slept on top of towels and used towels as blankets to keep us warm. One of the beds had pubic hair in the sheets as well. On top of this all the food we tried was old, dry and inedible. We went to the Italian restaurant where the fish was old and hard. We then tried the Flavors buffet where the food was also old and dry. It looked as if it had been sitting out for a long time. We tried a few things and it was awful. We finally went to the cafe where we got sandwiches that had moldy bread and refrigerator burn on the cheese and meat. We have pictures of this as well. We tried speaking to our butler about our concerns and he did not have a solution. We complained to him all night and he did not help us. In fact, the only thing he sent us was sad face emojis In the morning we spoke to the front desk manager about our complaints and he was combative with us placing the blame on us and asking us why we did not speak to the chef. He did not listen to what we had to say and he was deflecting from our issues. He told us we were free to leave and we could file for a refund through Expedia. When we called Expedia and told them what happened, they called the hotel on our behalf to get the refund and the hotel denied our request. We tried calling the hotel and they are refusing to pick up our calls or let us speak to a manager. Every time we call the hangup, the phone, or they pretend to transfer us and then hang up the phone , this is by far the worst hotel experience I've ever encountered. They have no accountability. We spent $2900 and they refuse to refund us! read more

Haven Riviera Cancun - Resorts Near Me - Quintana Roo, ROO

See all

PHEN-O-ME-NAL. We stayed at Haven from Friday to Sunday for a "long" weekend, which definitely wasn't enough time in hindsight but we still managed to have the most relaxing and incredible time! This was our first time at an all-inclusive adults-only (read: no-screaming-toddlers) resort so we didn't know what to expect but we were more than pleasantly surprised by everything and everyone. Also, upgrading to the Serenity Club was definitely well worth it for us! Check-in: The check-in process at Haven was smooth, easy, and boozy. The moment we got out of our cab, we were guided into the office for Serenity Club members and given a cold beverage to sip on while we checked in. The entire process was very stress-free and informative. We were given the rundown of the perks of being a Serenity Club member and were given two 200 ml bottles of liquor of our choosing. Now, mind you, they're not giving away a Macallan 18 or anything, but the Don Ramon Reposado tequila I got was definitely palatable. Room: Our room was the Serenity Club Junior Suite Ocean Front, which came fitted with a king-size bed, a safety box, a sofa, a walk-in closet, a rain shower, a spa bath on the balcony, and a lovely view of the ocean! We were mere steps away from one of the pools and the Vistas restaurant and pool bar but far away enough that ambient noise was never an issue. Also, we loved that there was a little compartment for room service to deliver food quietly and discreetly when the Do Not Disturb sign was on. Restaurants: On our first night there, we had a ginormous Tomahawk steak at the Mexican Steakhouse, Agua Bendita. The steak was an upcharge, of course, but so worth it! For roughly $120, we had enough steak for the two of us and then some! We also ordered a bottle of Cabernet Sauvignon that was also an upcharge but, again, very worth the price. I had no idea that Mexico was home to such amazing wine! The second night, we ate at Satsu, the Asian fusion restaurant. The mixed skewers were individually seasoned with a wide variety of Asian flavors from tandoori to teriyaki. (The noodles were okay but not nearly as tasty.) The cafe was our go-to place for our cappuccinos as well as light bites, sweets, and gelato! Amenities: Two massive pools, plenty of bars, 5 main restaurants, a spa, a fitness center, yoga classes, etc. There's no shortage of things to do if you're an active person, but there's also no shortage of chaise lounges and sunbeds to lounge in by the pool. We highly recommend getting a couple's massage at the spa! We had the most amazing 60-min massage there, and only wished we could stay for another 120 min! We both came out looking super chill and relaxed. Staff: I cannot thank all of the staff members enough for our amazing experience at Haven. Everyone was so friendly and accommodating that we felt like royalty. I only wish I'd written down the names of all the incredible staff who served and helped us! Amateur move, I know. I guess we'll just have to go back to find out their names! **Edit** There was one thing that we were unhappy about: the bed wasn't made properly and there was only a single thin sheet on top of the mattress; No mattress protector or topper. And the bottom of the bed wasn't tucked in. In fact, the bottom of the bed didn't have any coverage and we noticed a suspicious brown smear...That brown smear kept my bf up all night. lol read more

See all

Traveled to Haven in Cancun to celebrate my 40th birthday and it was nothing short of AMAZING!!!! The ambiance, food, drinks, & staff were all wonderful. Some of our favorite restaurants onsite were Olios, Satsu, & Vistas. They have every type of cuisine you can think of, from Mediterranean to Sushi to Italian and Mexican. Cocktails like the mango Margarita and coconut rum were awesome. Highly recommend this spot, you won't regret it. read more

See all

Horrible food beautiful resort - probably would not go back Room service was not even edible. Smh. Paying so much money for food you cannot eat. The staff sits around serving watered down drinks waiting for you to tip them. read more

The one star is for the pools, room, and the jacuzzi on our balcony. The rest lacked for us, especially the food!! When my husband and I visit all-inclusives, we expect to relax and indulge in delicious food and drinks. We've been to 11 AI resorts in Mexico, and never had such disappointment with the stay. Haven failed miserably. We stayed for 6 nights, and found the breakfast buffet to be bland, the lunch offerings to be disgusting (cold nachos, tacos, burgers), and the dinners to be sad. Worst of all, we needed to make reservations for dinner, only to be seated/served long afterwards. The drinks were disappointing as well. The cocktails were full of sugar and cheap alcohol, while the wine was terrible besides the sparkling wine. I got a stomach ache every day, and I know it was from their food/drinks. While some staff were friendly, many were not. This was the first time we looked forward to coming home from a vacation, and even wished we could leave early. Haven markets itself as a 5 star, but it's incredibly misleading. read more

See all

The food exceeded my expectations but the real star was the service. We were always treated 1st class by all of the staff. I would recommend the serenity upgrade. It gives you access to the lounge, warm pools, exclusive restaurant and other perks such as a butler. Angel was amazing! Definitely will be back. read more

Haven Riviera Cancun - Round pool - Resorts Near Me - Quintana Roo, ROO

Loved Haven. We had serenity jr swimout room and loved it. The view from building 4 was amazing The water temp in the swim up was perfect. The food is resort food, so don't expect 5 star Michelin chefs. But it was good. Having a butler was convenient for things you don't want to do. Reservations, getting things the resort doesn't carry (aka Tajin). Overall a beautiful resort. read more

See all

If I can give Haven 1 million stars, I definitely would. Let me share my experience- My husband and I were researching resorts, and Haven was our choice because of the vibe, cleanliness, food quality, and amazing reviews about their weddings, and Wedding Coordinator - Miguel. We just got married at Haven last week, and i feel as if i was living a dream. MIGUEL thank you so much for all of your kindness, hard work, passion, and expertise you put into every detail and event for our wedding, and our guests. We are so blessed to have had you with us every step of the way. I was amazed and at ease with your professionalism, experience, and organization throughout the entire process. You made our wedding so special, and so perfect MIGUEL. Thank you for everything, and thank you for busseling my dress so perfectly too!! It was like having a best friend at our sides. I did not want to say goodbye , only we will see you soon! Miguel helped us with information, recommendations, and assurance with all questions and concerns. We will definitely be back for our Anniversary next year! Thank you so much Miguel!!! Xoxoxo ARTURO- we cannot thank you enough for all of your hard work and speed! You are extremely talented and chill, which made us feel very comfortable before, during, and after our wedding. We knew we were in great hands. Thank you so much for your beautiful pictures and videos. We felt like a work of art when we saw our shots! We received our Photos and Videos so fast as well. We are very blessed and grateful to have had you as our Photographer. Thank you for hitting all of the best angles! Thank you so much for capturing our special moments so beautifully, that we will treasure forever. We are looking forward to seeing you for our anniversary photoshoot! You had us feeling like top models! Muchas Gracias Arturo!!!!! SPA- The BRIDAL SUITE WAS so beautiful!! It was an amazing experience, from the snacks and drinks set up, and the way they set up my dress on a pedestal blew me away. I felt like a Queen!! Thank you everyone in the Spa for doing incredible hair and makeup for me and our guests. Everyone was very impressed and felt very Glam yet Natural- so perfect! Even after our wedding, our stay was incredible. The entire staff is so friendly, they made us feel like family. The Shampoo, Conditioner, Soaps and Repellent they offer in the rooms are AMAZING and natural ingredients which I loved. The entire resort is incredibly clean, the activities are so much fun, and the food and drinks were AMAZING! From the delicious buffet food, to the beautiful presentations of dishes in EVERY restaurant- I was extremely impressed, and satisfied. You have to check out the Mixology drinks, so smooth and delicious! I can describe Haven is comfortable, beautiful, modern, and luxurious. Id like to shoutout everyone who made our stay extra special with your incredible hospitality- HUMBERTO, EDGAR, ADRI, ABRIL, PETRO (ask for the Petro special shot in the serenity pool!) ROJELIO, JUAN, JESUS- (WE LOVE YOU AND FELIS CUMPLEAÑOS!!) ISAAC, ERNESTO- (always checked on us when we went to different pools) SAHEL-Thank you for always making sure we had a spot by the pool! MARIA MARIA thank you for always taking care of us and our families!!! The waiters in the Buffet- thank you for always taking care of us and always being steps ahead! There are more we want to thank but after the tequila we lost track of some names some days and nights, so thank you to all for everything! read more

See all

We were happy while staying at this adults only all inclusive resort. Most of staff was very welcoming and friendly. The only issue we ran into was at dinner time for the Asian restaurant & Mediterranean restaurant. We had a large group of girls, 9 total, and both restaurants were hesitant to seat us until our whole party was there. We did make reservations way ahead of time for both places. They also did not want to bring out the food or take any orders until our whole party was sitting there the whole time. After talking to management though everything was resolved in an orderly manner and experience was better afterwards. When one is paying for an all inclusive experience, it should not matter if your whole party is there or not because it is essentially all you can eat and drink so when people are ready to order their orders should be taken instead of being paused while waiting for everybody else. The rooms were very beautiful and the pool areas were so fun. The staff at the pool was continuously coming around making sure we were all OK and getting our needs. My favorite place to eat was the breakfast and lunch buffet right by the pool area! read more

See all

We stayed here for our honeymoon. This place was fantastic. Angel was phenomenal and took complete care of us. The food was good and we enjoyed the buffet, restaurants and snack bars. The bars were great with suburb bartenders. The spa was amazing as well, the aqua therapy was just great for the body, as was the massage. My wife and I loved our adventure at Haven and are already planning returning in the future. I can not recommend this place enough. The Fat Man says that Haven Riviera Cancun's food is 1 chin but the resort is a 3 chin. read more

See all

I did a 5 day stay, and here's my experience, upon arrival the lobby and receptionists area was all out beautiful. there's a small coffee shop in the lobby with amazing coffee, shakes, amongst other treats and pastries. My lady and i found ourselves visiting the coffee shop quite often. The property was fairly new, but if look closer you start to see the imperfections, as a previous reviewer said "cheaply built", the place is noticeably falling apart but the design to me was, "state of the art". Be careful when booking excursions, some of them don't pick up at this resort and don't tell you (it's in the fine print) if you don't carefully read through the multiple emails and confirm the reservation, it's up to you to find your way to the "pick up location", which is located at another resort which will cost you an additional $40 for the taxi service. A little advice use Uber it's only $10 usd, They will not give a refund, their policy states 48hrs cancellation, even if you book 12hrs before the excursion, In conclusion I would give this place a 3.5 star, it doesn't take much to make me happy but if your paying for 5 star experience, you want to see, feel, and get 5star service read more

Horrible. More like a time share than a hotel, let alone a resort. The staff is trained to say no to everything, whether it's "can I get a bath mat?" (My room didn't have one) or "can I cancel my room for tonight and go home a day early?" It's just sad they're allowed to call it a 5 star resort read more

Best resort ever! Every detail is gorgeous and the service is top notch. We went with the serenity lounge and our butler, Jonathon, always checked in and made sure we had everything we needed. I can't wait to go back! read more

Haven Riviera Cancun - Resorts Near Me - Quintana Roo, ROO

!!! DO NOT STAY HERE !!! We were here for a long weekend and had CASH STOLEN from our room TWICE on 2 different days. We reported the theft to the Security Manager and the Guest Service Manager, but they didn't do anything about it. After making us wait for hours, they conducted an "investigation" in our room at 1am. We told them we needed a swift response and refund as we were checking out the next day, but they said it would take 48-72 hours. After I did not hear back from them in almost a week, I emailed the Gust Service Manager for answers. She replied back that "the staff who serviced our room are 'reliable' and have been with the hotel for a long time." She also stated that "the staff were confident in their answers." So basically, we spent thousands to stay at this hotel, were robbed, and the hotel did nothing to rectify the issue. !!! DO NOT STAY HERE !!! read more

Excellent hotels, service, and amenities! Enjoyed the junior swim out suites with the garden view. Provided both respite and privacy when downtime was needed. read more

See all

I was drooling over this resort for a couple of years on TripAdvisor and was finally able to visit. It's still a fairly new resort, but it's run like a well oiled machine. It's an all inclusive - and it has gorgeous views, several restaurants, a great buffet, a beautiful private beach, great rooms that all feature a nice soaking tub on the balcony. Some rooms have swim outs - and the pools all have swim up bars. They have acclimatized nicely to COVID- there's free testing at the hotel, and the room service can be completely without interaction with the help of a cabinet that the crew can place your food in, that you access from inside the room. Crew wear masks and There is sanitation stations everywhere- yet it doesn't feel like a looming presence. We had the junior partial ocean view garden suite and we got lucky and got the great view of the round pool as well as the ocean. I cannot say enough positive things about the staff - they are all respectful, polite and professional. The resort is remote, which is great if you don't want to be near the strip, it's very safe and secure as it is gated, and it is an adult only resort. So if you are a family, sadly you cannot come here, and if you are after a more party vibe, you should stay in the hotel zone. My notes for the resort: There should be a larger store with more choice, the one they have is mainly resort wear and a few seriously overpriced items. Would be good With more non - alcoholic options, and would love it if Red Bull would also be included. We had to drive out of the resort and quite far to get to a store to buy cheaper Red Bull and a couple of other things that the resort did not offer. They did say they could have concierge arrange for it but it's a lot cheaper to get it yourself even if it's out of the way. Thank you for having us! It was a great experience. I hope the resorts continues to thrive and expand, which it's looking like it is. read more

Haven Riviera Cancun - View from a cabana by the round pool - Resorts Near Me - Quintana Roo, ROO

Five star resort!!! Loved everything about my experience at Haven. The staff was amazing & the grounds are beautiful. It's an all inclusive resort. Our room was in building 7 which is a serenity building but we were not serenity. We had a partial ocean view swim out and it was perfect. Our view was amazing. We received drink services directly at our swim out. The room, buildings, restaurants, pools, etc were all so clean. We were able to eat at the restaurants without any reservations. Every restaurant had gluten free options for me including bread and dessert and the food taste good. I wasn't impressed with the nightly entertainment at Moons but I do appreciate this resort offering nightly entertainment. This is not a party resort so if you're looking for the vibe this isn't the choice for that. We had no problems getting chairs/beds at the round pool or at the beach. No doubt i would come back to haven again and again. read more

See all

We ordered room service and the food was horrific, very bland no season or flavors..ALL OF THE ROOM SERVICE. Even the Mexican Nachos were stale, quesadilla bad. I mean this is Mexico you would think the food would be good..THATS WHY ITS FREE. Cheap paint on the walls the bathroom door does not close. Very cheap place for this price. read more

Graciela our housekeeper has given us the best service from arrival to departure. Also service overall every staff member has been beyond friendly and helpful in giving directions. Despite the long driveway with rough speed bumps I definitely recommend coming here as it's adults only , all-inclusive and the vibes are just incredible. read more

The hotel itself was amazing, if my review was based on that it would be 5 stars. I am writing this review because there is not much more I can do legally. I was sexually assaulted by an employee while at the resort. I was traveling with a friend and when we had one too many drinks an employee broke protocol and walked us to the room alone. Then he proceeded to sexually assault me. I brought it up to the management and they were helpful but he is still currently working at the resort. Please be careful!! I thought that I was completely safe to enjoy my time at the resort but unfortunately there are bad people even at a 5 star hotel. I hope that they continue to follow through on the investigation of this man but until I know this man is no longer with the company I want travelers to be aware. read more

This place is amazing and special. The food, service, and pretty much everything blew my expectations out of the water. The clean, sleek design of the resort never got old to look at and I felt at home constantly. For being an all-inclusive, Haven was well worth the price and we'll definitely be back. The only thing I'd caution travelers about is that this resort is about 20 minutes south of the Hotel Zone, so if excursions are an absolute must for you and you want to be out and about, you may be disappointed as taxis can be a little pricey (we paid about $50 each way to Puerto Juarez -- $42 plus tip). Haven specializes in relaxing and lounging with a cocktail always by your side, so if this is your jam, you won't be disappointed! read more

Haven Riviera Cancun - Room view - Resorts Near Me - Quintana Roo, ROO

My friends and I stayed at Haven in July of 2021. The resort is absolutely beautiful! If you are looking for a relaxing resort this is it. They have 2 big pools, one is quieter than the other! I really enjoyed the food and I loved having a Jacuzzi on my balcony! I plan to go back and hopefully have my wedding there! I could not rave enough! The only thing I would say is when I was there wasn't a lot of options/activities for night time besides going out to dinner. There was a lot of seaweed there which isn't their fault, they tried their best every morning to clean it up! read more

See all

I really don't understand the one star reviews here. I've read every single one of them and they are so exaggerated. This resort is lovely. If it's within your budget, I highly recommend getting the swim out and serenity club package. It's worth every penny including exclusive access to the serenity lounge which was so nice that we went twice a day just because. Our butler, Carlos, was so kind and informative even after my multiple questions. Staff (everywhere) are friendly and helpful. For an all inclusive, food was pretty good. Buffet breakfast and lunch were our favorites. They are generous on the liquor in the drinks and can make just about any drink you want. It got a bit windy during night time because of Hurricane Otis but thankfully it didn't hit the area where the resort is. There are plenty of beach chairs, cabanas, and beds everywhere. Pools are very clean and well-kept. Husband and I plan on coming back soon. read more

My husband and I went to celebrate our birthday at this all-inclusive resort in the beginning of September '23. Delicious food, mezcal and tequila PLUS CHOCOLATE tasting (not inclusive), the cleanliness and 24 hour room service, and daily entertainment were great!! They all acknowledged our birthdays and helped us celebrate. The one thing I need to highlight is the fact they have 24/7 MEDICAL STAFF. Emergencies happen, no matter where you are in the world. Luckily, Haven Riviera was thoughtful and hired the necessary staff to handle an emergency situation. My husband and I were coming back from an excursion, then suddenly, he started to suffer through a heat stroke and then an anxiety attack. He slowly began to lose consciousness. Fortunately, the concierge - I believe her name is Mar - was a strong support in gathering the right people to help. The lifeguards, the doctor on site, and ambulance team gathered quickly upon her professional organization. They listened to all my concerns and provided me options of what we can do for further help. Dr. Cecilia Telitud was empathetic and compassionate to the situation and continued to monitor our care throughout our stay at the resort, after we came back from an inevitable trip to the ER for higher level of care. The doctor was truly a caring soul, and really wanted to help to make sure we were healthy and still enjoying our trip. This helped us feel safe and know we can still enjoy our trip if something were to happen again. We are now planning to come back, knowing that we will be in caring hands at Haven Riviera. THANK YOU ALL!! read more

See all

My wife and I had a fabulous time here at Haven Riviera Resort and Spa. We highly recommend this place for your next romantic getaway. read more

Haven Riviera Cancun - Gustavo's specialty. Bahia Hux - Resorts Near Me - Quintana Roo, ROO

My earlier review was truthful... for the phone reservation system. At haven resort, use the email system. They email back quickly, try to accommodate you as much as possible, abs extremely helpful. After the struggle of the first time trying to reserve, now thorough email I have been able to reserve, change it, and get an early check in without any hassle or charges. read more

I had a reservation for two guests in a swim up suite. We arrived separately due to flight issues. When my friend checked in, they told her we were ungraded to the Serenity Club with over $1000 of benefits for no charge. They went through this list with her and she was escorted to the room. When I arrived, I was brought immediately to the Serenity Club check in and also told all the benefits and given a bottle of premium liquor as one of them. I was given a tour pointing out the benefits and brought to the room. In the morning we tried to start utilizing the benefits and we were having trouble so we called the concierge. She said we were only upgraded to a Serenity Club room and not the package, even though we had both been told otherwise. She said she would check and call me back to confirm. She never called back so we went to the desk, explained the scenario to her and her supervisor all over again. We were told they would speak to the manager and let us know within three hours. We confirmed our phone number and this information. Again, they did not call us back so we went to the desk and explained the scenario to yet another set of staff members. They said their staff had miscommunicated to both of us and that we were only upgraded to a Serenity Club room and we should be grateful since this was better than what we had to finally booked. Instead of honoring their mistake and giving us the Serenity Package, we were made to feel like we were being greedy and entitled to ask for the package they told us we had at checkin. They also were speaking about us in Spanish when we walked into the room, even though they didn't know we understood them. In terms of this "upgrade" to even just the Serenity Club room, what really happened is that the room we had originally reserved was overbooked (even though we made this reservation in September) and so we were moved to the Serenity Club building and told it was an upgrade. The room we originally reserved was a king room and we had the Romance Package that was supposed to include champagne and strawberries. The room we had clearly had been rearranged as it is two queens pushed together and not a king bed. There was no champagne and strawberries, we didn't have towels for at our swim up pool, the curtains were torn and the phone didn't work. Also, more than half of the machines in the workout room say out of order and a lot of the building still is unfinished. While the wait staff has been kind, management was not what we would expect for a 5 star hotel, especially since we kept having to follow up with them for clarification. We would expect honoring of their mistakes and prompt follow up of guests' requests. We had made no requests for this upgrade so their mistakes should not have been used to make us feel incompetent and greedy about our stay. read more

My husband and I had the best time at Haven Riviera. The staff truly makes the experience remarkable. We celebrate our 25th anniversary and Burgos really made the occasion special by surprising us with a spectacular dinner. The experience was phenomenal. Thank you to Burgos and everyone (Cristi, Gabriel, Leo, Esquinca, David, Arturo, & Dafne) than helped create such an unforgettable experience. read more

A wonder resort! Beautiful and inspiring scenery and ambiance! Wilbert and Andres from The Satsu restaurant (2/14/2022) were amazing in both professionalism and service! Our friend Leo from Mistral and our bartender with the metro special were also great! One thing I would wish to see improvement on is the reservation system. Currently reservations can be made as soon as the room is booked. Unfortunately I only learned about this afterwards and as soon as we checked in, everything was booked! What I learned from the staff afterwards is that a lot of guests that book online don't show! I think if you are only able to make reservations the day of like other resorts, this would alleviate the problem. Other wise, amazing staff and quality service and always clean and functioning rooms! read more